I felt like a NASCAR and these guys were the pit crew. Not only did they get me geared up in no time but they were kind, Informative, and overall helpful. Shout-out to Easton, Sam and Reilly you guys are legends thank you for being excellent people and great at you job. read more

Unfortunately I have to give Michael a 5 star review because a 6 star review isn't an option. The Ski Butlers came to our room With multiple sets of gear, fit us accordingly and then picked everything up at the end of or stay. I can't recommend them enough. The cost was similar to a fitting on the mountain but the convenience was priceless. Coming from one Butler to another I highly recommend them for your next trip. Joe Butler Av NJ.....no relation lol. read more

We were so excited to use Ski Butlers for our ski and board equipment rentals. For all intents and purposes, they seemed to be extremely professional and reasonably priced. However, over the last two days of dealing with multiple issues resulting in two entire half days of missed skiing and boarding for several of our family members, we are seriously disappointed. It all began with the delivery and fittings. It seemed efficient as there are two families of four renting both ski and boarding equipment that they sent two people to fit and adjust our equipment. Well, it seemed fine at first but it was odd they didn't have us fully try on our boots and make certain we knew how to get in and out of our boots, skis and boards since we let them know the majority were first timers. We actually had to ask them to show us how to get the boots onto the boards. They did it manually rather than have each member try on their own equipment. The next morning, we all arrived to get our equipment in the locker rooms and half of it was missing! They were not in our lockers! So we called them and as we were speaking to them, my daughter found our equipment in a random, unlocked locker. So, we all put on our gear, and headed out. First big problem we encountered was that my boots were causing me excruciating pain when completely strapped in around my calves. My friend had to help me get into them which I knew wasn't right as I've skied for many years. We called them and they arrived with a new pair of boots about 10 min later and informed us they had given me boots made for men, not women thus there was no room for my curvy calves. As we were finally headed to the slopes, another in our party who had snow boarding lessons that morning was headed back as his bindings were falling off his board! It took over an hour to get his bindings back on and he missed his lesson. Fortunately, Telluride Ski Lessons refunded the money. Next, my son had snow board lessons and had a really difficult time staying up and he was very frustrated. The instructor mentioned that the bindings for his feet were too close and his board was too small. So, after the lesson, we called them again to ask them to fix the situation. He got a new board at lunchtime and was able to board the remainder of the afternoon. We were told if we decided we wanted to trade out our equipment we would be able to do so. The evening of the first day, we called them to ask whether we could trade out two ski equipment bundles for snow boards. I was told they were on a delivery and would call me back. This was around 4:00 in the afternoon. While we were at dinner, I received a call around 7:30 stating they would not be able to switch them out as they don't have any available equipment. Finally, day two arrives and my husband is on the slopes for about an hour with my 11 yr old and his bindings fall off. I called the number they provided and was again told they were on a delivery and she was the only one working. She said it would be 2:00 before anyone else was in the shop- it was 11:00am. I asked her if she could meet my husband in the locker rooms in an hour and she agreed. I also asked her to have her manager call me. I then instructed my husband to head towards their shops, ignore the sign that says no one is there and to call the number given, but rather knock on the door and ask for help. Fortunately, what I was told was not the case and someone answered and fixed his bindings in about 20 minutes. It remains to be seen if we are going to have any further complications at this time and whether the manager will call me. We only have a day and a half left of skiing and I sincerely hope we do not have any more trouble. Yesterday, I was willing to give them the benefit of the doubt that they are extremely busy this time of year, but after hearing they only had one person on call during one of the busiest weeks of the season, I wouldn't recommend the Ski Butlers to anyone. Addendum- we want to make certain we are fair to all those involved. Austin and Nick at Ski Butler were very responsive and helpful at all times. Nick just happened to be in the office off duty when my husband arrived and he fixed them without hesitation. After I spoke to their rude manager, they called us back, offered an apology and tried to rectify the situation. They gave us credit for a day of rentals. Because of Nick and Austin, we are rating them 2 stars instead of the 1 we were originally going to post. Unfortunately, it was their manager that was the source of most of the issues that arose and we believe in giving credit where it is due. read more

This was my first time using Ski Butlers and I will never use another rental service. You skip the headache of trekking to the rental shop. The employees delivering your skis take great care to ensure everything is as-ordered and appropriate for your skill level. Big props to the Telluride location for customer service. I swapped my skis for a board and again back to skis on my trip and they didn't blink at the request. They also didn't charge me. Fantastic service and I would recommend them to anyone. read more

The fact that they only have one review is a bit deceiving. This service is hands down the best way to rent equipment. Not sure how their prices compare, but if they are close, it's worth it. Basically they deliver...and then keep delivering. No request is met with attitude. Want to try snowboarding, then switch to skis if you are sore head to toe, give them a call, they'll deliver you a new set and switch you out. 0 hassle. Staff knows what they are doing and more important just want your ski experience to be great. Will use again and highly recommend them. read more

We used them over the Christmas holiday in 2015. This is worth every penny. The staff is so friendly and it couldn't be easier to get your equipment and return it. We had a 4 p.m. appointment in our condo but due to traffic and a closed lane, we didn't get in to our condo until 9:30 p.m. We called the Ski Butlers from the road and they re-arragned their schedule to accommodate us. They came at 10 p.m. and fitted all of us with our ski equipment. If we had been later they planned on putting us at the top of the schedule the next morning if needed. We were going to have our skis before the lifts opened one way or another. The two guys who came were the nicest people you will meet. They gave us apres-skiing suggestions including where to eat like a local. I will never ski without using them. They are the BEST!!!!! read more

These folks are the best!! They fitted our group of 11 family members with skis, helmets, and boots... and made it fun! They were so helpful every step of the way. Most in our group had never skied before or knew anything about the process of renting equipment. They were courteous, kind and helpful. They even returned the next day to re-fit one in our family whose boots were a little too big. When you call them, they are so nice - they respond to your every need and in a timely manner. We were out and about, during our visit, and one of the Ski Butlers staff who had helped with our fittings, came up to us and said "hi" and asked how everything was going. Keep in mind this was six days after our first meeting! He'd probably had many, many other fittings and seen many other families. Yet he remembered us and was kind enough to say hello and see how we were all doing. These folks truly know what REAL customer service is all about! They are highly recommended by this family!! read more

Quick and easy! This service made renting way easier than going to a shop to wait in line. They came right to my hotel room and brought several sizes just in case the one I requested didn't fit. The gear was better than I could get at a rental shop and I even got an awesome helmet. The crew was super friendly and helpful! Best part was I didn't have to worry about the return because they came right back to my hotel to pick them up when I was done. They stayed in contact by phone and let me know just what I needed to do so I could relax on the slopes without worry. I even got emails on weather updates. Would definitely recommend anyone going to Telluride to check out this service! read more

I've used Ski Butlers since 2011. They've fitted me for skis in Vail, Keystone and Telluride and every time was spot on! Their gear is new, never beat up, their techs are friendly and knowledgable and they go the extra mile to make sure you know what you're doing with your equipment- if you're a newbie. I was even able to leave my skis at my resort ski valet and they picked everything up there, versus having to lug them back over to my condo! Seriously no reason to buy when you have Ski Butlers around! read more