Susan's facial is truly wonderful and her positive energy adds so much to the experience. I had an…read more80 minute facial and it was one of the most relaxing treatments I've had in a long time. The facial focused on detoxifying the face using a jade gua sha technique, which noticeably reduced puffiness and inflammation. The ear lymphatic drainage was a unique touch that made a visible difference. The session also included a relaxing hand, shoulder, neck, and foot massage. Susan uses Murad products and my skin felt refreshed and radiant afterward. The heated bed was incredibly comfortable and the private setting made the experience even more restorative. Extractions were gentle, so if you're looking for something more aggressive with a lancet or needle, this may not be the place. But for a soothing, high quality facial with real results, this is a standout.

[Review #688] 2022 Yelp 100 Challenge (9/100)…read more I've been a client of Susan Halpern since 2014 when she worked at Murad Inclusive Health Spa (refer to Review #111) where I first started my recurring monthly facial treatments in 2002. I lost touch with Susan after the spa closed, & it took me another 5 years to find & reconnect as a client of Forever Young By Susan in 11/2020. Her "studio" is located in The Face Place & More Skin & Body Care, sharing the space with Linda Hirsch, Cloud 9 Massage, SkinFX, & Advanced Skincare By Marilyn. Services include anti-aging/acne facials (Luminesce, Acne Complex, Sun Undone, Resurgence, Back, Youth Building, Chinese Gua Sha, AHA Rapid Exfoliator, Men's) & waxing (Chin/Lip/Sideburns, Brow/Underarm, Traditional Bikini, Playboy Bikini, 1/2 Leg, Full Leg/Back/Chest). The facials are customized to client's needs & 50+ min. facials include additional services. I used to alternate between Luminesce, AHA Rapid Exfoliator, & Resurgence as a Murad client. Since reconnecting, I've been booking the CHINESE FACIAL GUA SHA (detoxification of face, neck, & shoulders with special jade gua sha technique; combats aging, reduces inflammation & puffy eyes, decreases pore sizes, help speed up cell regeneration, reduces stress) on a monthly basis to clean my face healthy & glowing. The daily life workload & stress, in addition to COVID-19, I really need this monthly getaway, even if it's just a small fraction of time. I'm usually just on time or a couple minutes behind, Susan always opens & greets me at the door with a smile (a huge + in my book that I'm not delayed because that cuts into my paid time)! =) The space is private -- just us -- but I always wear my mask & make sure I'm healthy before going even if we're vaccinated & boosted, & there's a temperature check at the entrance. The intimate room is clean & well-organized with dimmed lighting, comfy & warm bed, & relaxing background music to promote a serene & zen treatment. Before starting, Susan did a thorough analysis (to make sure this is the best facial for my current needs). As mentioned in the previous review, a good esthetician should recommend a different method than your standard MO because your skin changes with age, sun exposure/the elements, etc. Susan ALWAYS does just that at each appointment, adjusting the technique, timing of each process, etc. And if you're a new client, she explains what product & process in each step. At times, I don't even have to point out the problem areas because she spots these changes under the magnifying glass & adjust the treatment to rebalance & rejuvenate my skin. Sometimes Susan focuses more on my face, & other times when I'm rather stressed/tensed, she spends a little more time on the mini massage to remove the kinks & knots in my shoulders & neck. I'm highly sensitive to touch (= extremely ticklish), yet she skillfully maneuvers over these stress points with ease without my breaking out into delirious laughter. ¯\_(ツ)_/¯ Only 1 other professional, Francine (also from defunct Murad), was able to give me a massage without me squealing or squirming. Under Susan's proficient care & deft hands, the extraction process was minimal in discomfort that I can nap through the facial process when I'm tired. Most recently, I've been awake through my facials to chat in Cantonese. It's so nice to find someone who can speak the language so I can strengthen my Chinese roots, help me with common idioms & phrases, etc., bond over upbringing & familial care, etc. =) Comfort, quality, & care is what Forever Young By Susan is all about. Susan incorporates Eastern & Western techniques to detox & take care of the my skin issues that leaves me with dewy, glowing skin! I highly recommend Susan for your facial treatments. So sit back & relax... you're definitely in good hands (pun intended). ;-)

Stacy is so sweet and such a professional! I have been getting acne facials with her for the last…read morecouple years and felt insecure about my skin for a long time. She never made me feel embarrassed about my acne at all, and would make me feel better by sharing stories of her own adolescent acne and how that led to her to becoming an aesthetician. She has the most calm and capable energy, and always sends me out with cleared and noticeably glowy skin! I get significantly more compliments after every one of our sessions. Now my skin is much improved, and I am looking forward to hopefully doing microneedling for scar lifting. Thank you Stacy!

I had an appointment with Stacy for a bikini wax. She was on time, personable, efficient and did a…read moregreat job. Highly recommend.

To say I'm happy with my first visit is an understatement. Loved Devon, and the ambiance in her…read morespace is Fab. I chose the the Anti aging Hydro Facial, along with a couple different add-on services, and I must say my skin is beautifully plump, soft and glowing. I had the facial on Saturday and today is Tuesday, the 27th....and I am Still Loving my skin!!!!!!!!!!!!!!!!! Love Yourself, go see Devon :- )

I had the best experience getting my first facial! Devon did an amazing job at making me feel…read morewelcome, invited, and calm. She gave me the acne treatment and extracted all my pores, leaving my skin feeling so nourished, healthy, and smooth! I am definitely coming back to Devon and would 100% recommend! Thank you Devon :))

The team that works, there is very friendly and very nice and they were able to get me in for the…read moresame day appointment. They were also very friendly and allowed me to use a promo code that was available. The overall facial was good however it felt like it went by so fast because I couldn't really get into a relaxed date since you could hear everyone else else's conversations around you. Other than it not being very private, I would recommend this place.

I had such a wonderful facial here yesterday with Luna. They made sure to thoroughly analyze my…read moreskin and addressed its needs prior to the treatment. The facial itself was super relaxing. I mentioned I am a little bit light sensitive and Luna went above and beyond to make sure that the light was never directly in my eyes. I added the nano influence supplement and my skin is looking noticeably more hydrated. I'll definitely be back and am so tempted by their membership program ....!!

My mom has been receiving care from this Dermatology office for almost two years. They were able to…read moredetect cancerous and pre-cancerous skin issues and quickly treat it. Dr. Hekmatjah has been AMAZING, super professional and thoughtful. All the dermatologist have been fantastic. The office has had a lot of turn around with the dermatologist but they've all been great.

I reviewed this dump once before back in 2020. Scathing review…read more A WARNING TO THE PUBLIC....Do not go here. Repeat, Do not go here. You will be devastated and heartbroken. The staff there is racist and they will discriminate against you. I have had nothing but problems with this office from day one 3 years ago. Bottom line is they don't care. If they don't like you, they will cancel your appointment and give you some bullshit excuse that you are the problem and will accuse you of being rude. That's a pretty shitty way to run a business. I've been working in health care since 1981 and I've seen it all. But this place is the worst. They claim that I called the insurance company and complained about them and the doctor. Well the patient has a right to complain. I might also call the state medical licensing board and file a complaint against the Dr. and her license. This office Is not a professional doctors office. It's a day spa run like a car wash; and you are the car. As I've stated before in my other reviews. In this day and age a business can't afford to jerk around with the public. Bad reviews can be devastating to their reputation. What's ironic is that other patients have had the same experience gave them one star reviews as far back as a year ago or more. They cannot be trusted. And as for the 3 doctors who founded the business, they should be embarrassed that the staff they have is highly unprofessional. __________________ Seems nothing has changed. They dont answer the damn phone when you call. The other day I had an appointment that i had waited a month for. I was on my way and for 25 minutes I tried calling to let them know I'm on my way, they never answered. Then when I got there, I get some lil shit with an attitude, and an even bigger shit, with an even bigger attitude who canceled my appointment for being late. Tried to explain that I've been calling for 25 minutes and no one would answer, it's not my fault. They just didnt care. Beyond racist. They either like you or dislike you. I feel sorry for my P.A. for working with this trash as she really is very caring and nice. This is gross negligence on their part and is a denial of medical necessity. Im waiting on a call back from the office manager and if i do not here back, i will be contacting my investigator at the state.

first time here 3/31/23 and last!…read more My friend brought me here thinking that this place would provide better service considering the location and franchised name but we were both very disappointed. If I could give negative stars I would . Worst experience. I strongly recommend others to go else where , a place that will greet you with hospitality and give you the full service you deserve and paid for no matter the cost .$$$ My expectation is to walk into a place and get the finest work, care , service and too walk out a happy customer feeling beautiful but I felt scammed instead . My story/ my experience: I was brought here as a surprised birthday gift so I didn't know what to expect or what services should be provided in the "haus special" We arrived 18 min late trying to find the place and parking and the receptionist told us Bz we were late the time of the service is cut short even though I was the only customer in there. My friend still paid in advance for the full price plus tip Bz we came from a far and it my bday ! Later I met back up with my friend and she asked "how was it?" I said only extraction service was done and some heat mist but most of that time was steps on just removing my makeup. Not even a consultation of my skin was provided or face mask and who knows what other service they didn't do. My friend shocked showed me the description of what service is suppose to be provided in the haus special did I finally know. We felt scammed . If I could give negative stars I would . Worst experience.

Face Haus is the best self care spa to visit. I personally enjoy the ambiance of the El Segundo…read morelocation. Kimberly is always super nice and accommodating when it comes to scheduling appointments and checking us in and out of our appointments. Today I had the honor of having Sarah as my Esthetician. She was very gentle and recommended different services to help give my face the glow I was looking for. If you're looking for a facial house book your appointment now. All esthies here have provided an amazing experience to myself and friends.

Alena is amazing! Have always wanted to try lymphatic…read moredrainage facial and randomly found her via class pass. She is professional and so sweet. The facial/massage was so relaxing and Alena made me feel comfortable. The results were so noticeable after one treatment I had coworkers asking what I have been doing! Thanks Alena

I highly recommend Alena! I had been seeing a lot about lymphatic drainage online so wanted to try…read moreit out and was so happy to find a place near me in Sherman Oaks for a great price! I scheduled a lymphatic drainage facial (De-Puff & Glow Face Massage) and was so happy with the results. Alena is super friendly and professional; it was such a relaxing experience and my skin immediately felt and looked great. She even took before and after photos and I could really see a difference right after. I look forward to going back for another facial massage and also try out some of the other services she offers.