Maribel is wonderful! She's so knowledgeable and seemed to honestly care about my skin concerns. She provides a great plan for us to execute to reach my skin goals. I truly appreciated her calming spirit and kindness for my skin concerns! The atmosphere is very welcoming! read more

Bought a Groupon for my son to thank him for taking care of me after my knee replacement surgery. It was for an hour facial. He went in they wanted to have him pay for additional services that were supposed to be included, since he didn't they didn't provide all the included services since he paid so little for the Groupon and it wasn't a full hour. I use Groupons to test places out. This service was unacceptable and I don't plan to use them for any future treatments they may offer. Don't use Groupons to bring clients to your business if you don't plan to provide services you put in the Groupon and try to get them to spend for additional services. read more

The lady who did my service was amazing very sweet and kind and seemed to know a lot of Skin so I get confident as I bought a chemical peel ( have done plenty of these in the past) so I did the facial and got the chemical peel we agreed to only do two layers to prevent to much ..which was a great recommendation the thing that is confusing to Me she was so knowledgeable BUT did not warn me about the long lasting affects of the PIH post inflammatory hyperpigmentation I have now spent over 400$ to get this corrected so next time You have a brown client maybe warn them and offer a less intense one for them. 3 weeks later and it's huge dark spots all over my face read more

Recently had a microdermabrasion facial with Mona and have to say she is fantastic!!! Explains what she will be doing every step of the way and I love how she asks you throughout the appointment how you are doing and how your skin is feeling! She is so professional and works along with the client to give that pampered experience leaving you walking out the door feeling amazing!! Thanks Mona, you are a true professional who cares about your clients and it shows! read more

First things first, I'm hoping all is well with each and every one of you. It seems life is starting to have a sense of normalcy again but a new norm if you will. As far as my family and I go, we're taking it day by day but grateful for life. Glad to be back and posting again. To the review shall we .. Groupon is clutch! I signed up for email notifications a couple years ago and would be selective as to which offers I'd get. Recently I stumbled upon a few deals, in particular one for a facial. I've come to learn that everyone needs a self care day or days even. I thought, what a perfect opportunity than now. I picked up two deals, one for the wife and I. When you want to schedule your appointment, be sure to notify them you have a Groupon and they'll give you their open availability. The deal was for a 60 minute custom facial - Aestheticians renew and rejuvenate skin during 60-minute facials that are customized to each skin type. Inclusive of this facial, my wife got the microdermabrasion added to the experience .. imagine having a mini vacuum suction all of those pesky dead skin cells. Yup, that's exactly what it does! Very relaxing! Not to mention the room being filled with meditative tunes x soothing diffused scents of peppermint and eucalyptus. I'd gone to sleep for about 10 minutes of the experience .. worth it for sure. If you happen to book, ask for Tracy! She'll take care of all of your needs catered for you and your skin type. I've already purchased another facial, being in this FL heat, it's almost imperative. A quick money making tip, if you have Rakuten, purchase your Groupon orders through the app and get some cash back. read more

I had a microdermabrasion treatment by Maribel and she did an amazing job! Not only is she very through but very knowledgeable. She gave me some great tips on how to keep my skin healthy based off my current skin condition and ,as requested, suggested specific future facial treatments to achieve my skin care goals, without trying to up sale me. Before suggesting any future treatments, she asked me about my skin care goals and asked why I scheduled the microdermabrasion, in order, to better understand. Once she understood my skin goals and examined my skin type, she then advised on future facial treatments, in order, to achieve my personal goals, not hers, which is extremely rare and appreciated! She stated she just relocated from Miami, where the expectations are high, and I believe that's why she is so detail ordinated to your goals and not hers, although she will give you suggestions/helpful tips according to your current skin condition. I never felt pressured to buy any future treatments. My skin feels baby soft and is definitely one of the BEST microdermabrasion treatments I've had so far from anyone! I plan to continue my skin care treatments with Maribel, and I don't doubt I will get the skin results I expect. read more

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Great service, great prices, adjust get to go relax when I'm getting my facials and microdermabrasion. No complaints highly recommend

I was referred to Abbie by a co-worker because her skin was looking amazing! I have been going to Abbie for chemical peels and microdermabrasion for a couple of years now. No complaints and no pushy sales. For the folks who complain about hearing adjacent conversations, it's only because of the transfer grill above the doors due to the fact that the return air is not ducted. I'm sure the landlord does not want to do that, so by code, they installed transfer grilles. Ideal? Not even, but it doesn't affect the services received. I would like to see Abbie add massage and Botox/Restylane injections to her services. I could easily make it a day at Skin & Glam and order in lunch. :) read more

I wasn't sure what to expect since I used a Groupon, but I was pleasantly surprised by my facial from Brooke! She was so knowledgeable about acne and acne scars (big concerns of mine). She recommended products and services (peels) to me, but was not pushy AT ALL. The facial wasn't necessarily the relaxing facial I am accustomed to, but only because she did some painful extracting, which I was totally OK with. If I wasn't I would have said something. But after that, Brooke followed up with an amazing face, shoulder, and neck massage which was blissful. She really knows her stuff and I highly recommend her. I wish I had discovered her sooner. The only negative things I will say are like another reviewer, I called and left a message to make an appointment and no one called me back. Also, the room I was in was a bit too bright. It had curtains but too much sun peaking out from the sides. Also, you can hear everything going on outside of the room. I recommend you give Skin & Glam a try and you could be pleasantly surprised, too. read more

I had a very good experience here with my first dermabrasion from Brooke. The atmosphere was welcoming and everything visible was clean. Brooke was efficient -- it's not a pampering spa visit for this treatment -- but friendly and talked to me about every step of the process. She didn't talk down to me the way some estheticians I've had elsewhere have, but she also didn't overwhelm me with information. The only issue was that the first time I called, I left a voicemail requesting an appointment, and I was never called back. I booked an appointment with no issue when I decided to try calling again. read more

Let me start off by saying that what I received was decent that's why I gave it 3 stars. My friend and I wanted to get facials. So I called to set up an appointment for her and I. We found this place because of Groupon, was 60 minutes for $30. When I called the make my appointment the girl on the phone was very sweet. I had told her I wanted to get a facial along with a friend. She asked if we wanted to be together and I said yes. When we arrived I won't lie, it smelt like pee. The inside was very old looking and definitely didn't have a relaxing vibe at all. However I didn't care to much because I wasn't going to be in the waiting room long... I thought. As we were feeling out paperwork, a disgruntled ex employee busted out of a room screaming how the owner could not call DCF everyday. The own in a normal voice walked into another room closed the door and told her to go away, or she would call the cops. The ex employee continued to scream saying she had no issues with the cops being called. The owner spoke to her through the door. The ex employee still yelling explained that she was a tenant of the building and didn't need to leave. This went in for a couple minutes. Finally the ex employee went back into the original room and slammed the door. A man then walked in and went into that room. You could hear the ex employee talking very loudly about the owner of the building and what was going on. Soon the ex employee yelled "if your sitting out there you should leave because this place is going under and a s***hole". My friend and I were the only two sitting out there so we were a little concerned about the whole thing. Soon the receptionist came over saying my friends room was ready. I told her we requested a room together, she then told me they don't do that. My friend went back first, she was being taken care of by the owner. (I'll get back to her in a second) about 5 minutes later my lady came out and took me back. The facial was cut short due to police being there. What I did revive was definitely rushed feeling but okay. This was my first facial so I don't know what to compare it to. The sheets were a bit scratchy and the room it self wasn't very relaxing feeling. When I came out my friend was sitting on the couch. I asked how it went for her. She informed me that as soon and she went into the to the owner said she couldn't do the facial because she was to upset. Then proceed to tell her all about the ex employee and everything that was happening. The bed though was white sheets had stains on it. So for 20 minutes she just talked about this ex employee never doing her face!! She also talked about how expensive these facials were and didn't want to be doing "free" ones from Groupon. When we came out they said they were sorry and that we could come back for a free facial. We declined just wanting to leave so they gave us a nail care kit. Overall it was nice someone else experienced that with me. But we won't be returning there again. read more

Bought a $20 Groupon for a custom facial. I had big expectations because a friend of mine went here for microdermabrasions and said she loved it. Well, first off this isn't your standard spa facial. There is no scalp or shoulder massage. The esthetician are loud walking around the office. They are constantly trying to sell you other services, and I understand that but they are a tad aggressive. I mean, I'll be honest, I bought a micro package not because she was a stellar salesman or because the treatment I received was heavenly, but because it was a good price. $60 for 3 sessions. BUT- they claim they can only offer these prices because you're a new client. I think that's bs. My lady made it sound like the owner set these prices but she also seemed wushu washy about it. I did go for my first micro and it was pretty cool. But she didn't tell me I didn't need to undress so when she came in she was surprised. She left me there alone for like 15 minutes so I assumed she was waiting for me to change. I was a little embarrassed. When she left the room again (which she did often) I put my dress back on. I think for what was suppose to be 60 minutes she only spent 15 on my face. So it is what it is. They are cheap and pushy. I wouldn't recommend or not recommend. It just depends on what you want out of the experience. read more

Great facial done by Bailee. I'm impressed! It was very thorough and took the full 60 minutes. Super relaxing atmosphere. She also gave me useful tips and answered all my questions. I'll be back. read more

I only wish I lived closer! Unfortunately I only get to visit Skin & Glam about 6 times a year. However every time I go, they make me feel so special...like I'm a regular!! The girls there are all so sweet, professional and extremely knowledgeable! Thank you Skin and Glam!! read more

I love this place. I found Rolanda and her business a year or two ago via Groupon. I have never had a bad experience since. Yes they are a smaller clinic with a small number of estheticians and a seemingly rotating front desk. Though the services here have been nothing but thorough and welcoming. Brooke and Rolanda especially are my go tos- Brooke is extremely thorough with deep extractions especially and facials, Rolanda is warm and wonderful and always has been great with microdermabrasion and product recommendations. I have been to larger, more "high end" clinics for services since but have always been let down in some way. Skin and Glam is consistently great and unpretentious. Looking forward to my next visit. Thank you! read more

I absolutely love this place and love Rolanda. I came here and get microneedling done to get rid of this Florida girls sun spots and fine lines. Two weeks after my apt. I received so many compliments from so many people on how great my skin looks and it did! Today was my second Microneedling apt and I just love how professional and sweet Rolanda is and how clean and neat this cute little place is. I can't wait to see the results I get from this process. Skin and Glam has a life long customer. read more

Skin & Glam - Such a comfy and relaxing room. I totally slipped away into dreamland. - Skin Care Near Me - Jacksonville, Florida

I found Skin & Glam via a groupon for a facial. When I walked in there was a women on the phone who was SO LOUD and the conversation went on for a long time trying to figure out how to schedule someone (there must be a new scheduling system and thus a learning curve). After the phone call she explained to her co-worker why it was so complicated, which I had the pleasure of also hearing. The only reason why I'm mentioning this is because the waiting room is small and the window to the reception area is large so in this situation it was such an unrelaxing environment (the opposite of what you'd want from a spa). The music in the lobby is also similar to a "Top Hits" station- which wasn't very relaxing either. Coming from work I was hoping to sit in a quiet, typical spa like waiting room before being called back for my appointment. My esthetician was accidentally overbooked, so I waited about 20 minutes before she saw me. I didn't' mind so much (minus the waiting room environment) because I understand there is a learning curve with whoever scheduled. With that said, I adored my esthetician- I believe her name is Brooke. She was extremely knowledgeable and genuinely cared about the issues I am having with my skin. She did a very thorough job of explaining why each product is important. I now, for the first time in my life, understand why it's crucial to have a facial serum and toner in my face routine. Who knew? As I was checked out I was interested in the packages for facials and micro-dermabrasion but the front desk staff didn't make a mention of it and at that point I was really so relaxed I just wanted to leave so the lobby area wouldn't unrelax me! I'll call about packages instead. Request Brooke, she's truly great! read more

Excellent Job - Brooke did my facial and she is great. No wait time on a Saturday. She explained the procedure and gave some great tips for other skin concerns I have. I shopped for a deal on Groupon for a microdermabrasion and I was not disappointed. My next appointment is on my birthday I can't wait! read more

I didn't have the best experience here and wouldn't go back nor recommend. I found this place via Groupon for a facial. I don't remember the ladies name but I believe she was the owner, an Asian lady maybe in her late 50's was just finishing up with another customer when I arrived. I bought a 60 minute facial. I felt like my facial was so sloppy and as if she was rushing through. I wasn't even there 45 minutes. I was looking forward to a relaxing 60 minutes of feeling pampered. There wasn't even a spa like feel because she left the door open because she had to keep going in and out for some reason and she excused it by saying that the door to the business was locked and no one else was there so it was still private. I was so dissatisfied and sad. Not very professional service. read more

Maybe hire a receptionist? Because trying to schedule an appointment was a weeks long nightmare. And trying to reschedule after you've already had your Groupon marked as redeemed? Good luck read more

Skin and Glam is where I had my first ever facial, so Rolanda explained the entire process, the steps and what to expect. I finished that one (bought via Groupon) and loved it so much, I took advantage of their rotating monthly special: 3/$75. I've run through those and am on my next three. I do my facials every 5-6 weeks, depending on my availability and I can tell you: it makes a noticeable difference in your skin. It's a clean, quiet environment and the procedure is incredibly relaxing... well, except for the extractions phase, but overall, the experience is great. Even the extractions lessen if you get facials regularly, so that becomes less unpleasant. The staff is professional and polite and incredibly good at their jobs. I'm definitely a satisfied customer! read more

DO NOT COME HERE. I was five minutes late for my appointment and quickly filled out my paperwork. I was taken back 8 minutes after my appointment and Teresa was my esthetician. She immediately began talking about microdermabrasion and if I had one before, If I was wearing makeup, etc. When I said I didn't like micro she continued asking why and where I had it done. I said- I'm here for a facial- and she said "well it's 10 minutes after your appointment I can't do a facial but you can have a microderm." I repeated I didn't want that and asked why I couldn't get my facial.. she continued on with not enough time, I said cut out the massage part, I mentioned I wanted extraction, she said we don't have time for that, and on and on for ten minutes arguing about why she didn't have time to do the only part of the facial I actually cared about. Then she kept telling me "we don't make money off Groupons" like that was her ACTUAL reasoning for not wanting to do the facial- because micros take less time and less effort. She was lazy, argumentative, rude, interrupted me with every sentence, and then refused to tell me her name. I had to almost push her to get past her to leave the room and ask the receptionist for my paperwork back and what her name was. She then followed me out still arguing and trying to make her point that i didn't buy a custom facial i bought an intro facial (not correct according to the groupon) and that the custom facial didn't include extractions (not correct according to their website) Apparently Rolanda is the owner and if you're reading this- Please, please train your staff to never tell a customer that their money and time isn't worth as much as their own. I am sitting in my car crying over this as I had waited three weeks for this appointment, called out of work and lost my own money and paid for three facial that I will now never be returning to get. read more

I've been hesitant to write this review because I typically do not write reviews. But seeing how I tried to called to make an appointment for a facial using my Groupon I bought and no one answered 4 TIMES. I've been here before not too long ago, I was trying to use the Groupon I bought from them since it was going to expire on August 18. Well I arrived at my appointment on August 13 about 5 minutes late because I could not find the building, it was very hidden. I rushed inside the building and waited at the receptionist counter to sign in. No one was there to even greet me, maybe out in a bell or something so the client can ring it and get the workers attention? I continue to wait there for approximately 8 minutes, yes I timed it too, before Teresa came out and asked me "how can I help you?" I explained to her that I had a appointment at 11 for a facial and that I was running 5 minutes late because I was lost and that no one was here for m to sign in. She RUDELY snapped back at me saying how she couldn't do the facial because I was late and that she wouldn't have enough time. But there wasn't anyone else waiting so I don't understand how there wasn't enough time? She brought me to the back anyways and explained to me that we could do the microdermabrasion instead of I like, I actually didn't mind since I've been wanting one forever. Teresa mentioned how the microderm was only $20 and that I should just pay that and save my Groupon to use for another day. But I explained to her how I can't just come whenever since I have a newborn and that I just wanted to use my Groupon for the microderm today, rather the pay an extra $20. She kept pushing me to pay the $20 rather then use my $17.50 Groupon. What's funny is that she was the one the recommended me at first to use my Groupon. The microderm wasn't anything special, she spent maybe 10-15 minutes on my face and 20-25 minutes going in and out the room. I asked her is she could extract some of my big bores around my nose area but she kept making an excuse saying how I don't have pores, blah blah blah. I think I know my face better then you Teresa. The whole time she kept trying to push products in my face and telling me that I have to buy this. She even recommended a cleanser for my pores but she said I didn't have any? Towards my checkout, I told her I wanted to use my Groupon and she ignored me and charged for $20 and said that she'll honor my Groupon wen after it expired. So I wasted $20 on a lazy microderm and $17.50 on a Groupon I bought from them because I doubt they'll honor it. I won't be returning and I'll make sure to tell my family, friends, and clients (because I'm a nail tech) not to go here. read more

I was introduced to Skin and Glam via Groupon. I was immensely satisfied to the point I purchased additional services i.e. (3) Microdermabrasion with mini-facials. Right now, I must say my feelings towards this company is in the toilet. I purchased a collagen supplement mind you I was told I had to prepay which I so graciously did. My purchase was over 3 weeks ago and I have yet to receive my product. I called and left multiple messages to check the status of my order. To no avail, no response. It took over a week for someone to call me back. Finally, I was told, "I spoke with our owner, and your order will be here before Wednesday, February 14th". When I alluded to wanting a refund....dead silence on the phone, followed by a promise I would be contacted with updates. Today is Thursday February 15th, no product, no phone call and zero customer service. I'm not sure what is going on with Skin and Glam; however, I am livid. Where is the integrity of Skin and Glam that is noted on their website? read more

Maybe just one star because of Abbie!! I had my first microdermabrasion with Abbie. Absolutely sweet and patient. She even guided me to buy a helpful package for my acne's which help A LOT ( deep peeling ). After all I bought a 3- facial custom ( from groupon ) and I was told that I can't be using it since I already had a groupon deal. Soo I gave that to my mom. She scheduled an appointment and used her first one. My mom is a very very busy person she has specific days off and we've been trying to make an appointment for her for months!!! Unbelievable! There's something fishy about it I guess! Even though I was able to make an appointment but I've been called ( twice ) to reschedule it on the appointment day. And their next available time that would have match my moms off days were like 3 weeks later. It was like I Misses their call, I would call them like 5 minutes later and boom!! There's no one to pick up the phone! Last month that happened and I immediately called within 3 minutes, 3 times, no one answered the phone! I had to ask for a refund through an email eventually. Wishing best for Abbie and never be returning to this place. read more

I had gone to this place on a whim when I had bought a great deal. Pricing is great especially when you can find deals for 1st time cliental on Groupon. I will say though that the products used on my face were not as targeted to my skin needs and overall very average. I felt like it was more of a basic facial. Would recommend to someone trying facials for their first time. read more

I purchased a Groupon for the microdermabrasion and promptly called to schedule my appointment for right after the new year, on the 6th of Jan. I received a phone call (Davina?) asking me to reschedule which I did for the 27th of Jan. Today while dining with my mother, I received yet another call. This time from a woman named Therese. She offered me after insisting for another appointment to come back a whole month later. Apparently they had double booked. She then brought on a very harassing tone and asked how much I had paid for the Groupon and attempting to get me to just request a refund. It is very clear that they do not want me as a client. And at this moment, I consider myself a very lucky person that I avoided this place. And while it is too late to get a refund on my Groupon, I'll be happy to get the bucks back from it and take my service somewhere else that has professional staff. Don't waste you valuable time, energy, or even a $20 Groupon on this place. read more

I would love to leave a review about the place, but since they refuse to call you back to make an appointment, it's hard to say what the actual service must be like. But if it's anything like trying to actually book an appointment, I would AVOID this place like the plague. read more

So I purchased a Groupon for this company for 3 facials. I really wish I could actually speak to the services render, however I did not even make it in to this company. I called multiple times to schedule an appointment. Twice I actually talked to someone and they stated they would call me back. I never received any call backs. There message on there answer machine states it will return calls within 24 hours and they do not live up to that expectation either. I would not recommend this company due to lack of customer service. I spoke with Groupon and reported them and will be applying it to Massage Green which has excellent service. read more

Teresa is absolutely amazing!! She's so sweet and knowledgeable. This was my first facial and she asked my skin concerns and she knew exactly what to do and let me tell you - my skin looks and feels fantastic. She recommended another service (which I will definitely pursue) to help me more with my skin concerns but in no way pushed it on me or pressured me into buying it then and there. I will absolutely be going back - thank you ms Teresa!!!! read more

First off I want to say I found Skin and Glam via Groupon and became a regular client. I've been going here for two years! Seeing Teresa sometimes every week and sometimes every other week. I love, love, love my photofacials and Microderms. The prices are great and my Esthetician Teresa is Fabulous! I been to spas all over Jacksonville. Nothing beats the price or the ambiance of this place! Teresa is always professional and extremely knowledgeable I will never go to anyone else in Jacksonville. read more

I have never had any kind of facials & I recently went to skin and glam and was seen by Theresa & had such an amazing experience! 2 weeks later my skin is already clear and glowing! Theresa was very knowledgeable & made me feel very comfortable. I will be coming back on a regular basis. read more

I've been going to skin & glam for over a year now & wouldn't go anywhere else. I always go to Theresa she is so passionate about skincare & has taught me so much about it! My skin has cleared up every since I've been going to her! I absolutely love this place & look forward to going & getting my facials! They offer so many different treatments & services, & always have great deals going on. I recommend this place to all my friends & family! read more

Poor customer service. This place is packed by clients attracted from GroupOn promotions. The owner never call me back although I left a message to her a few times. Everyone is too busy. read more

Awesome place. Great customer service. Got a European facial. It was wonderful. My skin feels hydrated and great. Purchased a package of 3 Glycolic Peels for $179. They are always running specials. read more