In a world filled with more than one dermatology office, choose another place to call up…read more No one ever answers the phone...BUT WAIT...They claim they'll call you back in one business day...HA! I waited a week before leaving a second message...and here I sit, and the end of the second, one business day, after leaving a second message...annnnnd no call back. So there won't be a third attempt at getting an appointment at this place. I'll take my business elsewhere.

I was a patient at Warrenton Dematology. But I no longer am. I recently had an long-standing…read moreappointment for my annual dermatology checkup. However, when I arrived, I was told my appointment had been canceled because my prior heath care provider had left their practice. At some point, over the past 12 months, Warrenton Dermotology apparently decided to "chase the money" and added a "Skin Therapy Center" (aka Botox Center). With that, they began innundating my email In-Box with an avalanche of unwanted promotions for their Skin Therapy Center--which I eventually began deleting without opening them. Somewhere in the unwanted hail of unwanted Botox promotions, according to Warrenton Dermatology's Office Manager, they sent me an email--one email--advising me that my practioner had left their practice and my then-current appointment would not be honored. According to their Office Manager, when I did not respond to their lone email, they felt they had fully discharged their duty to me as an existing patient. So, they did nothing. No follow up whatsoever. No phone call. Not effort to reschedule. Nothing.

Overall I like this practice. The woman I see there is friendly and easy to talk to. I took off a…read morestar because I had an unpleasant interaction with a receptionist today. She was rude and condescending toward me. I asked if there was any way I could speak to the PA I had seen, and she replied with "well she's seeing patients..." in an annoyed tone. She then said she could take a message for me. Instead of taking the message, she answered the medical question I had with her own opinion. Not helpful, rude, and out of line. So far that's the only bad thing that I've experienced though.

His staff is ok and I like my NP in this practice. Sadly, the doctor does not listen well.read more

Dr Colombo and her staff are top notch. Been coming here for two years, brought my son as well and…read moreI just can't recommend them enough. Dr Colombo makes you feel like she cares about your skins and appreciates you as a patient. Sad we are moving back down to Richmond, she has changed my standard for dermatologists now lol.

Dr Tess carefully reviewed my minor surgery she completed last fall and hit me with the freeze gun…read morein a few other spots where needed. She is great and the staff there are very friendly and helpful.

Ive never dealt with a worse place. The entire staff is always angry and hard to talk to. They…read morenever return my calls. I called 3 times to get a refill and still hasn't happened.

Best dermatologist experience I've ever had! Dr. Edwards is…read moregenuinely concerned and vested in you as a patient. When visiting dermatologists in the past, I would often spend more time with the nurse than the actual doctor. Dr. Edwards entered the room, sat and listened to my acne life story from beginning to end. Her genuine concern and determination to provide a lasting solution was so comforting. The initial regimen she subscribed didn't provide the results she was satisfied with, so on the next few visits she tweaked the regimen until she was satisfied with the results. But the visits weren't all about her satisfaction! Dr. Edwards informed me that she was quite the perfectionist and told me to slow her down or say pause if it seemed like she was seeking perfection beyond my comfort zone. As months went by, my face totally cleared up. I've suffered with acne off and on since I was 15 years old and my face has NEVER looked this good. I've had a clear face before, but there would always be bumps under the surface. My complexion is as close to flawless as I've ever experienced. In my first visit, I was almost in tears due to the severity of my acne. I would cry myself to sleep each night and didn't want to leave the house during the day. My most recent visit to Dr. Edwards left both of us hugging each other and feeling relieved at how much my life had changed as a result of her efforts to clear my skin. I will pay any amount of money to continue seeing Dr. Edwards.

I don't know what the negative reviews are about, but my experience has been excelent. From…read morescheduling, checking in and being seen by the Doctor was above average. My wait time was very short, and the Doc came into my room promptly, listened to my issues, explained treatment options and promptly treated me.

Absolutely horrible. They entered my insurance information incorrectly, so it came back as…read moredenied......they submitted a transposed number. I spoke with them, they said they would fix it, and they did not. So I have been getting calls from collection agencies, and Maragh has made no attempt to fix their error.

Great, friendly staff. Front desk staff is very helpful and diligent as well…read more The PA who saw me was informative, open, and did her best to explain all options and outcomes. We are currently exploring whether the mole is too large for them to handle, and I might have to get referred out...but that does not diminish the positive experience I had while visiting them.

I booked here because it's a convenient location and was looking to switch dermatologist ever since…read moreI moved. The front desk staff was having their own conversation the whole time I was trying to check in, and even though I was in the waiting room with another client they were talking bad about the clients they were on the phone with. I wish I would've walked out but I didn't want to pay a "no show fee" Gotta admit if you're experienced and just need to be in and out then this is your place but if you like extra information or detailed instructions this isn't your place. Kerri speaks way too fast and the whole staff seemed bothered doing their job. I had to stop her multiple times and ask for clarification. Could be because it was close to closing but definitely not coming back. I'd rather drive an hour plus for my usual dermatologist.

Dr. Toner is an amazing Doctor and Surgeon! I was diagnosed with Melanoma on my nose and after 3…read moreprocedures I am cancer free and very little scarring! He is always friendly, thorough, explains all of your options in detail and follows up with his patients even at night. His entire team are also outstanding!

I have had two Mohs surgeries at this practice this year, one for a basal cell carcinoma, the other…read morefor a squamous cell carcinoma. I am very, very satisfied and happy with Dr. Toner and his entire staff. They are very efficient, skilled, accessible, and friendly. Both surgery spots are healing excellently! Additionally, the office environment is modern, clean, and comfortable. I love to wait in the shaded patio outside their door while my lab results are being processed. And, he office building is accessible, with plenty of parking.

Wait to schedule but worth it Front desk polite. Tech…read morepolite. PA nice and did good job.. Parking OK

Dr. Kostopoulos performed MOHS surgery on my Mom's skin cancer above her eye. She was able to get…read moreall of the cancer on the first go round and my mom's eye is healing beautifully. The staff were all top notch and Dr. K and her assistant's bedside manner were perfect. Highly recommend!

Pinnacle's billing is a nightmare. My insurer issued Explanations of Benefits reducing the charges…read moreto the contracted allowed rates for my 2 kids AND made payments to Pinnacle. Despite hours and hours of my time on the phone over 4 phone calls to fix the issue, Pinnacle says "it's under review" but still does not recognize the insurer payments or EOBs and will not even allow me to send them the EOBs (I have copies and offered 4 times to send them in case they can't find them). They continue to send me harassing invoices claiming I owe amounts I don't owe because they were reduced by my insurer and FULLY paid by my insurer. It's absolutely ridiculous.

I have seen the PA at this office twice for mole checks and had several areas frozen off. One area…read moreon my upper back/shoulder was frozen but just kept getting a tiny scab on it but it wouldn't bleed. Just gave me a bad feeling so I went back and asked to have it removed and sure enough it was precancerous and more surgery is required. In the meantime, I got new insurance and the front desk called about coverage and they were told I didn't have benefits which was incorrect. I called and found out that I have limited benefits which I relayed to the office. Today I showed up for my back surgery and was told that I had to pay $1500.00 in order to be seen. I was told that the insurance will only reimburse me and not the doctor so the doctor wants payment which I get. I asked why no one notified me and this is where the "blame" game started. Front desk said the billing department called me and told me I'd have to pay that amount - I never got a call, text, email or anything. I then spoke to the billing department Loretta who reiterated what I was supposedly told and I explained again -no one contacted me about anything. "Well, I wasn't involved with that conversation" was the answer I got. When I called the front desk back,again, was told "I'm just the receptionist" when obviously I was distraught. Not only the behavior with which I was treated, but I'm the one who asked for the spot to be removed -not the PA who examined me so now I have no confidence in their capabilities. I realize it's my insurance and I should know but the office knew I only had the insurance 2 months - but to not be notified that I had to pay $1500.00 or I wouldn't be seen for an obvious oversight the PA made I find very upsetting. Terrible customer service - it went quickly downhill. I have since left to go to another practice. Save time and just go somewhere else. Casandra called me back and was really nice and understood my frustration but the damage had been done.

I would leave no star if I could. I specifically spoke to the PA about the creams I had been using…read morefor a rash. She stated she would call in the creams I had been using as well as an antibiotic cream. I received antibiotic pads like hemorrhoid pads not and antibiotic cream, and as told by the nurse that the creams I had asked for were not necessary and would not be called in. This was not the conversation I had with the PA.