I just can't say enough about John at Palmer Bush. We are truly grateful for the compassion and…read morekindness that was shown to us after the tragic passing of my 3 1/2 year-old granddaughter. John was very compassionate and communicative with us through this process. We had many requests, including several of her hand prints they made for us and locks of her hair which they packaged so nicely, and they added glitter to the casket we ordered because that's what her mother wanted for her. They went above and beyond to meet all of our needs. John checked in on us periodically to see how we were doing and gave us the time to decide when the moment was right for the funeral. They handled the funeral and burial arrangements, which all went very smoothly for us. Because she was a child, they did all this and waved their fees. This is true compassion. I just can't say how truly grateful we are to them and how much they did for us.

I am absolutely gutted at the way we were treated. I'm sure this won't reach a broad audience since…read moreyour website only does testimonials. Clearly you stifle the voices of those less than impressed with your services, but I'll speak my truth anyway. On Dec 6, 2025 we lost our precious baby girl. The snuggle buddy we raised from a 3 day old log kitten. At the time of her passing she was just 4 months and a few days shy of her 14th birthday. She was such a loving girl, with the gentless spirit. Early on we learned she was extra special, as she medically alerted to our sons seizures, high blood pressure spikes as well as a couple other medical conditions. When these would happen she would find my wife or I so we could tend to him. She was amazing in a nutshell. Thankfully on the day of her passing our son made it home from college which we believe is what allowed her to let go. She had been hanging on for him. With all our kids, and my wife and I she passed, surrounded by her family she loved. You were not our first choice, I wanted aquamation but sadly they didnt answer so my wife found you as I was too distraught to do it. We drove to drop our girl off and the gentleman who met us was nice. He was sympathetic. He told us how this service was started by the owners when they experienced a pet loss and the aftermath was less than stellar. That led me to believe our girl was in good hands. Now I question that because what I experienced as the mom to this sweet floof from the OWNER Sarah was heartbreaking and disgusting. See I am a disabled adult. I am 95% blind due to an accident which leaves me unable to drive. I depend on others for that. My wife holds a typical 8-5 job which just so happens to be your funeral homes office hours. More than a week after we lost our girl and knowing how desperate I was to have her home my wife managed to be able to leave work 15 min early yesterday so we could drive the 12 min from her job to your location to pick up my baby. When I noticed the GPS said we would arrive at 4:58pm I took it upon myself to call ahead and alert you of our arrival. I know some places close 5 min early or right on time. I wanted to make sure you knew we were coming. OWNER Sarah answered and I said we were coming from Lansing and would arrive at 5p latest. The response was not compassion, it was not empathy based on a company who handles death. A company who handles grieving families. The response I got was " if your not here by 10 after 5 we won't be here!". Point blank period, the end, no compassion, no grace just rudeness to a family trying their best to make it in your timeframe to get their family member. Also a literal 2lb family member we paid $413 to cremate! $413! When we arrived you Sarah didnt even have our girl ready and both you and Craig chuckled because you couldn't remember our babies name. A name I told you on the phone when you asked. You asked first name and last name yet my phone call was clearly not important as you couldn't even remember it when you hung up. My wife asked if her paw prints we special ordered were in the bag with her. Surprise, surprise, nope something we bought as a present for our son was missing. When probed further Sarah, you stated they take 7 days. That's funny because you had our girl 9 days. Our receipt does not denote we are missing something we paid for. I confronted you about how I felt I was treated and your response to my wife after I walked out of your building was you didnt mean to come off that way, not what you meant. I don't care what you think you meant, what you thought you sounded like. The fact is you came off as rude and uncaring at best! A better response to my phone call would have been to say something like "I am so sorry but tonight we must close the home by 5:10 to be somewhere else. We will see you at 5 by your GPS". When we arrived you could have said "I am so sorry again but I didnt catch the name of your baby can I get that again so I can go get them for you". But nope we didn't receive any of that care or compassion! When we got in the care and were looking at our sweet girls ashes I also noticed your "we love our pets like family" establishment couldn't even be bothered to sign your names to the sympathy care included. We got a generic card in the bag with 0 personalization. Wow, the care we feel is overflowing *painful sarcasm*. It leads me to wonder will we get the other item we paid for? How was our little furry best friend treated during her final minutes in her previous form? Was she truly cremated with the items we brought with her as we requested? Because quite honestly I don't trust you now and I wouldn't tell anyone else to use you!

On the passing of my wife, we had the funeral at this funeral home. The owner Scott Kilgo was the…read morebest. He treated my whole family with an honest respect and listened and acted on all of our needs. Going thru a funeral is stressing enough, but Scott made it easy and comforting to us all. I would highly recommend this funeral home to everyone. My mother in law was so impressed by the love, respect and services by Scott. She is switching over her funeral to this funeral home. When I die, I will be back for funeral services here. They are truly the best in the area.

We made arrangements in advance of my father's passing before leaving the country. When he passed,…read moreVickers worked closely with my son to honor my father's wishes and coordinated the cremation through Jackson Cremation. They handled all aspects of the process and provided the remains to my son without any issues, which greatly reduced the stress of the situation. Later, when we needed a Burial Transit document that we had likely misplaced, they were very helpful in obtaining a replacement copy. Their services were significantly less expensive than a comparable Lansing-based provider, and we truly appreciated both the value and the level of care they provided.

I was recently at a memorial where there was a family that was divided and the way this funeral…read morehome and the funeral director treated the MOM was simply disgusting. No funeral director should ever pick sides and they should be making this horrible situation as easy as possible, this was not the case. The funeral director never included or informed the mother of the plans for her son and simply sided with the ex-husband. At the memorial itself the mother did not have any seats set aside for her and she had to sit in the bleachers, how does that even make sense? I am so glad I live in the town I live and and will NEVER have to use this funeral home.

Adam took the time we needed to help us make decisions. He was very helpful - even connecting with…read morean out of town cemetery manager. Very much appreciated

Watson provided a beautiful, dignified, and respectful service for our son. No one should ever…read morelose a child this way, but every single person there treated us like family. Kevin, Michael, and everyone else - thank you for every special touch, every fitting word...thank you. We chose the absolute best place to have our son's service. Not one single thing was overlooked, and they accommodated so many people both celebrating Sebastian's life and mourning the way he was taken from us. The one of a kind urn is absolutely stunning.

Having our closest friend pass in our home with hospice was a blessing and a challenge. The Laurer…read morefamily and staff were amazingly helpful and kind.They guided us with all the proper pre passing paperwork and executed our friends final wishes perfectly. You can not purchase kindness,compassion or care.But just receive it with Laurer Family services.

Very very Nice, compassionate, Everything looked Amazing. Thank you for your Services.read more

Ms. Chandler was courteous and caring as my attorney. She worked hard on my case and feel I came…read moreout unscathed. I would recommend her from your needs.