I've called three times to inquire about lead testing, leaving two messages over a week ago. Nobody…read moreever answers. Nobody has ever called me back.

(update below) DANGER! (these guys test for hazardous and…read moretoxic materials) Everyone makes mistakes, and I wouldn't fault them at all if they had taken responsibility for their mistakes & worked to immediately to rectify them. To the contrary, it seems like they tried to disguise and cover up their lab mixup--but we are talking about ARSENIC, and that is gambling with my children's lives. Considering that the well-water inspection costs over $600, customers should be able to expect competence and a strict chain of custody regarding their samples. I had my water tested at 2 points: directly from the well source & after it passed through the reverse osmosis filter. The next day I received an email saying arsenic was found. I called and asked which water source tested for arsenic, and Stephanie told me there was only one sample & it read "kitchen sink" (which would be past the R/O system). I told her I had submitted 2 samples, and she insisted there was only one. Then I called the inspector who had come out to retrieve the samples. He assured me that he had submitted two but that they must have "just mixed them up." He called the lab and then called me back and said they did receive two samples and were just confused. I then called Stephanie back & she told me that she was reading the wrong file earlier when we spoke & that the water was from the well and not the kitchen sink but that the kitchen sink sample hadn't been tested for arsenic yet and that the rest of the "full spectrum" test hadn't been carried out on the well water yet. It would take 4 days more (*note). I corrected her and said, "you mean 'full spectrum' on the 'kitchen sink' sample--as I requested--right"? She said, "no we're doing that on the well sample." I objected, on the grounds that it would make no sense to test the well but not the R/O system (otherwise, how could we know if our drinking water was safe). Then she replied, "do you want us to test the sink? I can ask if there's still enough of the sample left." I objected again: "'Enough of the sample'?? You said the kitchen sink hasn't been tested yet, and that it was the well sample that was tested." She seemed to completely not understand all of the contradictions she was making, and said, "I think they probably still have enough of the sample." It's impossible to know which sample she's talking about, but either way they'd BETTER still have enough, since: A: they originally (mistakenly) planned to run the "full spectrum" test on the well sample, so if it is true what she said about the arsenic result coming from that sample, they should have saved enough to still run the rest of the "full spectrum." B: if it's true what she said about the arsenic result coming from the well sample and that they haven't tested the "kitchen sink" sample yet, why would they not "still" have enough of the sample left to test? They haven't even touched it yet according to her. *note: it's now been 7 days. I called today; she said they're still not ready and that it'll take until tomorrow. She came up with an excuse about why it hasn't really been seven days yet, because their weekend testing is "for city customers only." (Then why did you have me pay for the expedited service??) In sum: these guys are a total irresponsible disaster full of contradictions (note 2) and excuses; I have no way of knowing which sample was really tested (if it was even one of my samples at all). And having been caught in the midst of incompetence, I have no way to trust that whatever they eventually tell me isn't just some result from a sample they re-filled from their own tap to disguise their mistakes and incompetence. My experience with this sham of a lab was a complete waste of money, since their incompetence made it impossible to trust that the results actually come from my samples (if and when they are ever delivered to me). I will have to spend another $600 to have the water re-sampled and tested by a competent lab, and I'll also have to try to renegotiate my house contract to allow me a longer inspection period because of this debacle. Arsenic and other deadly water contaminants are not something we can gamble on our children's lives on. *note 2 (another nutty contradiction when I called today for an update): she first said, "I'm sorry, I'm not allowed to discuss your results with you directly. You'll get a report from the inspector when the results are done." Then I asked: "If you can't tell me my results directly, why did you email me last week saying that one of the samples tested positive for arsenic?" To that she replied, "Because the test was done already. The other tests aren't done yet." So which is it; she's not allowed to discuss them (even though she already did) or they're not done yet? update: very soon after writing this review, my results were suddenly complete and emailed to me. I wish I could have any confidence in them, but sadly I will have to get them all redone at additional expense

I wanted to give a review of the service that my family has had from Bay West. I am here to saw…read morethat these people are miriqual workers. On 8/10/25 I smelt what appeared to be gas at around 0600 hours. I was confused because I had not worked with anything requiring fuel. So after 30 minutes of contemplating on when I stepped in fuel I decided to look around my home. Checked upstairs nothing at all. Went downstairs and found that my homes old fuel storage unit had been leaking old heating oil from the 1980's. I rushed and cleaned up as much as I could. I looked all over and noticed that the outside pipe which let out vapors had rusted through completely and was now in my hand. I was buried several feet below ground outside next to the service pipe which was how they fueled the home when it burned oil for heating. I had my father and I looking for a company to help clean it up. We spent hours trying to find anyone. My dad found Bay West and it was the best decision we ever could have made. After calling literally 20 companies from google no one gave me any ideas except Bay West. When I called and explained what was wrong. There dispatcher sent me to Jim. Jim is the man. Jim is a man who took the time to explain everything in great detail. I never knew this who would cold calling someone but Jim worked for the state of Minnesota and knows what he is talking about. He walked me through step by step on how to handle this type of situation. Jim told me to contact the State duty officer who is the 911 for anything having to deal with pollution or environmental issues. I contacted the duty officers who typically deal with corporation's however I pleaded my case to have Bay West assigned to help clean this. They agreed that a company should come and I requested that Bay West do the job. Jim did not have to tell me this but he did. Jim told me that if I called Bay West that I would pay for it out of pocket up front. Then I could go to the state of Minnesota and get reimbursed for the cost to a percentage. Or I could call the state of Minnesota and the state would take care of it and then I would pay what the state did no cover. And for a bill that could reach medium 5 figures that was a no brainer. Jim sent out the message and the team came in and mapped out a plan of action. The State of Minnesota came out Jason who was amazing I spoke with Carly first took the information and then Jason came out and took note of what was going on. All of this was in the morning of Sunday. Happy weekend to us. When Jason was here he was met with Jim's team that he had sent out. It took a couple of hours from dispatch to arrival however that was expected due to it being an emergency call which everyone had to get the call get ready go to work get the plan of action set and then started on the job. I was impressed at their speed. The home smelt like a refinery and all but. It is what it is. They came over we walked through the plan and they started. It took a few hours of work they first had to empty the tank. Which looked like chocolate shake just much more foul smelling. I am guessing but they took out what looked to be around 500 gallons of sludge and muck and fuel. They saved my home from this toxic mess. They saved my father who has copd and is on oxygen and they saved myself also from there rapid response Brian John and Jim are the people I worked with. And honestly after the job they did and how they treated me like a family member. Anytime they need anything I am here for them. The reason for this message was due to there hard work. I am here to always recommend Bay West and everyone from my family will now trust them like family. Thank you all for what you had done. Without you I literally would have sold or destroyed this home. That was built in 1954. Thank you for saving my family's home. I will forever be in your debt. And a job that might cost me over 20,000 usd will now be something I can pay off with the help of the state. They cut out that tank and took it with them they cleaned the oil. They removed the oil, oil tank, and they sealed the piping from outside so nothing can come through it again.

Quick easy disposal of hazardous chemicals. Drive through and they u load everything for you.read more

We had a roof leak from an unknown cause. The handled a mold problem in my home with great care and…read moreprofessionalism.

These guys are great. Fast, honest pricing and patient with new clients. I had an asbestos scare…read moreand brought in 3 separate samples at different times. The technicians also work the front end and never did I feel like I was being judged (even though I was being a crazy, nervous wreck). I will use these guys for future projects and recommend them highly to friends/family that need testing services.

The team at Advanced Air was amazing. The Scheduling was a breeze and super quick. The person they…read moresent out was extremely professional and answered all my questions before he started. The air in my house is so much cleaner and I literally haven't had to dust in weeks. I would highly recommend this company, you will not be disappointed!

From the owner: We provide air quality and mold testing for your Minnesota home or business. We are bonded and…read morecertified by the Minnesota Department of Health.

We had a tricky, unseen suspected mold problem inside a wall. Dave was able to test for this in a…read morevery timely manner and got the test results back to us right away. Based on his recommendations we were able to get remediation done and fix the source of the problem. Dave was very personable, took the time to answer all of our questions and give tips on things we had not thought to ask about. We thought their service was affordable and a worthwhile investment in healthier living.

From the owner: Unbeknownst to you, there could be a plethora of harmful chemicals, materials, bacteria, and fungi…read morein the air of your home. Without proper inspections, you and your family could be at risk of getting sick from these airborne pathogens. Locally owned and operated, Twin Cities Mold Investigations in the Twin Cities of Minnesota and surrounding counties, provides expert property inspections and indoor air testing for your home or business to help you better protect your family or employees. After extensive Investigations for moisture and water intrusion and testing is conductedthey will send samples to a 3rd party Lab for unbiased testing. A detailed report that provides answers and what is needed to clear up the issues along with lab results will be emailed within 3 business day. 24 hours if needed. Labs are closed on weekends, sorry. Inspections and Air, Swab, Bulk testing are key to maintaining your health and well being, and Twin Cities Mold Investigations will provide that key. They have specialized equipment to get the WHOLE picture of your property. Thermal camera, moisture meters, meters for Particals (dust, dander, allergens), Formaldehyde and CO2 counts. Contact these home inspection experts today at (651) 505-0500 to request a free consultation or visit them online to learn more about the services they provide.

Quick response, fast availability, great price, friendly and professional demeanor. I would…read moredefinitely work with Adam again.

From the owner: Detailed, same day reports. Thorough inspection process adhering to the standards of practice of…read morethe American Society of Home Inspectors (ASHI). Available 7 days a week. Buyers Inspections, Truth in Sale of Housing (TISH), and Radon Testing in the greater Twin Cities metro.

Suspected mold when I brought my new house and hired MN Mold to test. Results came back all clear…read moreso moved my family in. As I was doing some remodeling less than a month later, I found mold so I hired another company to test and they confirmed a major black mold issue. Had to move my family into my cousin's house while I got it remediated. When I called MN Mold to discuss what happened, they said the tests are not accurate unless there is, "open construction" - meaning drywall is removed. That would have been good to know before I had the testing done. I hired MN Mold as they were affordable but as the old saying goes, "you get what you pay for." As I've told people my story, multiple people in the home building / construction industry confirmed MN Mold is not reputable.

I cannot recommend this company highly enough. My family is in the same business out of state so I…read moreknew what to look for and I have to say that I was truly blown away by the professionalism and service I received. There aren't enough words to express my gratitude for the advice in dealing with state laws I wasn't familiar with, the service I received and just basics human kindness. If you need any assistance with mold testing don't look any further. This is the company to call. Ten stars!!!!