Ok, the place is super fun and reasonably priced. The downside is the rude staff that always looks angry and are constantly yelling and what seems upset with the guests. I've given this place a few chances and every time we come it's the same thing. Not coming back...not worth it. They need to start hiring friendly people! read more

Let me start off by saying that it is a really fun place, and a great workout. However, the shoes they give you were wet and felt as though they had not been cleaned prior to being given out. Also, if you get motion sickness, you may want to reconsider this place, since if you get sick they won't even give you a cup of water. Its a cool place, but if you value your hygiene, this is not the place to go, that why it loses two stars. Lastly, calling is futile, no one answers the phone if you got questions, it always refers you to the website. read more

I really liked it here. I work at another sky zone so I know how everything works. The check in was a breeze and it was in and out. We got 1 hour and 30 min jump time which was plenty of time. Dodgeball was fun but of course people cheated. The sky slam balls were too big so I had a little trouble grabbing it. The foam pit was great but it's a small are. The main court for jumping was nice and the staff was pretty chilled out. I would go back but the parking was such a hassle. I can't believe what it would be like in the middle of the day. read more

I really don't understand the bad reviews... I celebrated my kids birthday party and it was amazing! the staff is very helpful and kind! the food was really good! the place was super clean! everyone had fun even my 2 year old! With the package that I purchased we had a PRIVATE COURT!!!! Everything was perfect!!!!!!! Thank you Sky Zone! read more

I came here for a child's birthday party. The attendant gave the wrong pair of socks to my daughter. She took them out of the package and realized that they don't fit. In order for her to get a correct size they charged a additional two dollars. Not much but why should we have to pay for their mistake. My daughter provided her shoe size to the attendant and they have her the wrong sock size. I really would not recommend this place to anyone. I will never be returning. read more

Really enjoyed going to Skyzone Doral! the staff was super friendly, my cashier was able to slip me into one of the last spots for the next session so really happy with that. We got our socks and got to jumping, loved that my kids are separated by and each get their own sections. They loved the foam pit because the team member there, Yoel, refereed a race where they jumped in went to the back touched the net and came back out. That really got them excited and went again and again. Overall a really great service here at the Doral location, definitely coming back! read more

I don't recommend sky zone to anybody. Is like diving into a pool of viruses, is unsanitary, smell like stinking feet and sweat. If you want to go make sure that the parents of each child come because you have to sign a waiver and if you are not with them you don't get refund. Or if you want to go with your son or daughter's friends write in the waiver the same last name saying that you are the parent of that child. Terrible service. This is the first and the last time that I take my daughters to this place. read more

This place doesn't even deserve a star.... My son wears glasses and he was forced to wear these disgusting, funky, out worn goggles that smell like they haven't been washed in decades... I complained to the manager and asked if he smelled them... He states " they sanitize them every time it's returned by a customer." I think they should be washed every time and sprayed... Also at least get new ones... Smh never again! read more

TERRIBLE CUSTOMER SERVICE! SMELLY PLACE! I was with a party of 6 boys eager to have fun. I was warned that sessions are punctual so we arrived 1/2 hour before to ensure time to get the shoes required to jump. 1st they couldn't find one of our waivers online. Unfortunately it was one of the boys that didn't have a parent present. I had to track his mom down and have her rush to her computer. (Her son had been there 4 times prior to this visit...The young staff is well how do I say this, dumb!) Worst Part was when My middle son was taken out of an activity and told he couldn't wear his (sports goggles). I was in the snack area and no one called me to inform me my son had been told he could not continue jumping. (Why take my phone number on the waiver if you aren't going to use it??) Well after 5 minutes or so, my older son comes to notify me of what has happen. I walked over to the staff and an associate "Kristy" poor child, she will never make it anywhere, explained to me that this was the owners NEW REGULATION, NO GLASSES! She was nasty and I explained that they were sports goggles. She said sorry those are rules, he must wear our special goggles over his "glasses". Of course their dirty goggles didn't fit over my son's sports goggles because NOW HE WAS WEARING 2 GOGGLES! I asked to speak to the owner and was told he was on VACATION...(OMG, WHO SAYS THAT!?) I asked for a refund since my son couldn't jump BLINDLY. Now 10 minutes had gone by, remember each session is strictly timed! We were only 30 minutes into the session. A man named Eddy, he wouldn't give me his last name, walks over to do the refund and , "OH, YOU PURCHASED ONLINE, SO THER ARE NO REFUNDS ALLOWED!" Then I tell him everything that happened and he takes my son's sports goggles and starts banging on the lenses and says "these are fine, they are plastic, not glass" and walks away. I followed him and told him that this was unacceptable, my son had now lost over 15 minutes of his session and I had paid for a full session and that this incident was no fault of his. I also stated that no one had even bothered to apologize for our trouble. He then said, "ARE YOU FINISHED, ARE YOU FINISHED" !! I said, yes, I am finished, I will not be spoken to in this manner. Well long story short, this place stinks! Very poorly managed. Hope the owner is having a nice vacation with our money! read more

We were scheduled to jump at 3 arrived 20 minutes prior with tickets in hand. All waiver for 6 children were ready and only 2 needed to be completed. It took a total of 3 minutes to sign the waiver at the kiosk. The girl at the front desk was extremely slow and I had to repeat my name several times and even more for each child. Needless to say we had already lost 10 minutes of jump time and still needed to be given the special socks. The manager came to speak to us and said that he couldn't extend the hour by the 10+ minutes we had lost. The kids had fun but all said it was over too quick. I will not be returning to this location. read more

I'm surprised at the negative reviews. Read them last night was reconsidering today but already promised the kids! I was prepared to smell feet! No not at all as stated above. If you have ever been ice skating bowling or roller skating and had enough nerve to sniff a community rental show yes I'm sure it smells! I found all staff friendly and organized! My kids are 9 this is great steps above Chuckee cheese yet age appropriate ! Adults were having a blast also ! I highly recommend the online tickets to avoid a wait. We passed time with some games and snacks. Any RUDENESS and Classless encounters? Absolutely !!! With the guests after all it is Miami! Staff had everybody controlled well. Bottom line Go! Great price excellent activity on rainy days or days of unbearable heat! read more

The check in process takes too long. As a return guest I was required to re enter my information as well as my children's information even though we had visited 3 months prior. We came right before 8pm wanting to play for 90 mins. By the time we were done with the waivers it was 8:15pm which meant either paying for the session that started at 8pm and loosing 15mins or waiting until 8:30pm which meant we would only stay for an hour. Honestly who has time for that in this busy world? read more

Been here twice. Most recently on a Sunday. Place was over run and over capacity. Barely enough room for my 2 five yr olds to jump. Staff are clueless high schoolers. read more

Came to SkyZone Miami to celebrate my daughters 14th birthday along with 7 of her friends. Got here late because of bad weather. They were 100% willing to work with me so that the kids didn't miss out. So glad I picked SkyZone as the place to celebrate Sophia's birthday. Thank you for saving the day!!! read more

Terrible they desperate the kids by age and height. So if your a parent and want to jump with your kids you can't. Not a place to do things together as a family. read more

The actual facility is pretty awesome. That's why I give them an extra star, however for my actual experience this place deserves -1 stars. I took my 2 year old here after having so much fun in a different trampoline establishment in kendall. This place was closer to my house, so I decided to give it a try. What a disappointment that was. We went into the toddlers section and were the only ones there, I was trying to hold my child's hand while he was jumping since he's little and can't really do it on his own... But I was told by the rudest supervisor girl that I had to sit down in the back of the trampoline and just watch him from there. I obeyed. We payed for an hour for 3 people, my husband, my boy and me $42 to basically feel like we are doing something wrong at all times by the look of the patrolling mean girl. Of course my boy was upset the entire time, try to explain to a two year old that his parent cannot be standing and holding his hand while he's learning to jump... Pretty horrible experience overall. We left half hour before our time was up. I understand there have to be rules in place, but the rules should not overpower the real purpose of a place like this one. You come to this type of place to have fun, to laugh, enjoy and share good times with your family or friends... Well, this place certainly does not have a good grasp on that concept. read more

I am giving it three stars because the second girl that helped us was super nice otherwise based on the first girl that helped us I would put one star. She was not nice at all and gave us attitude for no reason. We like the idea of the place as it gives kids a place to have fun while exercising and being active. read more

Skyzone is fun for all ages. 2-3hrs is good for the first time. Afterwards your kids (mine are ages 5 through 9) will run through the place in 1-2hrs. Small arcade and kids food/snacks for purchase. ATM on premises, major cards accepted. Adults should bring a book. TV's are playing major sports games while you kids play. Register & reserve online to avoid wait. read more

Great for kids. They have fun and burn energy. Safe environment. Skyzone has different areas and ways to enjoy jumping plus other areas such as lockers, arcade, concession stand, and backdrop to take pictures. read more

I give this place thumbs down it has an awful smell...it also has funky smelly shoes. They didnt let all of us in and we were only 5 people. The manager gave us attitude. I do not recommend it. It was literally a horrible and embarrassing experience. read more

If there were an option for 0 stars I would undoubtedly choose that star. I am a strong believer in turning to yelp for reviews, I should have listened to all the negative reviews I have read on Skyzone Miami. The staff is extremely rude and unaccomodating as they stand around and act absolutely unprofessional. I don't understand why have parents sign a waiver then not allow a child jump due to a disability that does not limit physical abilities. This Skyzone, in contrary to others, discriminates against the disabled which we can agree is unacceptable. Safety is a major concern, completely understood. But when checking the calendar, not one day designated for the disabled and my son was just turned away. After a big fuss, my son was then allowed to jump in his own section where no on else was allowed (all we wanted was a corner or a square). Other children in our group were not allowed to jump until the very end which was socially isolating my son (again safety concerns are being validated, however in other Skyzones and bounce houses we have never been so humiliated). Apparently the Americans Disabilities Act is not acknowledged in this venue. I am not interested in receiving feedback from anyone from Skyzone (let me guess you are working with the organization of Disabled to accommodate disabled children). You can save your time on training your staff. FOR PARENTS WITH DISABLED CHILDREN PLEASE DO NOT VISIT TO THEN HAVE YOUR CHILD BE REJECTED. Disabled or not disabled, you never want your child to go through what my son went through and cry because they weren't allowed to do something every kid should have the opportunity to do. FYI for parents with toddlers, my 2 year old son was allowed to jump although I notice only 3 and up have been allowed to use the facility. If you look on their website it clearly states under the FAQs' question "is there an age limit?" Response: "No, everyone is welcome! If you can walk, you can jump!" He was perfectly fine and followed directions well. I guess on a night like tonight they had to pick and choose their battles. If only I knew the name of 2 gentlemen who were simply employees and sympathized with us and understood our frustration. AS PER OWNERS REQUEST, DISABLED CHILDREN ARE NOT ALLOWED TO JUMP IN THIS FACILITY. Management, I am asking kindly please do not reply to my review unless an immediate change in these regulations and policies will be made. Safety of our children is of concern, discrimination shouldn't be tolerated. read more

My son really loved his 5th birthday party at SkyZone. I had guests coming from Plantation & Boca Raton & was really hoping it would be worth the trip, and it was! Everyone in attendance were jumpers raging in age from 4 to 75 and everyone had an excellent time. The staff was awsome & the girls hosting were great, they made my son feel very special. The whole experience really exceeded my expectations, & we can't wait to come back. Thank you so much for everything SkyZone!!! read more

Sky zone is only fun 1 hour 30 mins. Plus they have all these crazy rules that have no point like no wearing hats and way more other crazy rules.plus they separate everyone by ages so kids cant be with their parents in dodge-ball. read more

I came here with my brother an cousins one time because they dragged me saying it was really fun. I have never been a big fan of jumping or exercising at all. When i got there we started to jump like maniacs,which btw was really fun. Then, we went to the dodgeball court, which in my opinion is the best thing ever. you get to play dodgeball while jumping!!! that was literally amazing, but the best part was that it felt like we were on a big competition or something like it . We would team up with strangers and play against them. I loved this place and i totally recommend it. read more

if you read all the reviews its really clear that the idea for sky zone is amazing.the children have such a blast when they are able to jump around. today was the first day i went with my nephew. it wasn't for a birthday party just something we two can do together. after walking to the counter mistaken for a child (I'm 25) the woman at the desk couldn't be any ruder. i wasn't allowed to jump with him because i was so much bigger. that kinda upset me but i let it pass for my nephew and i can totally understand i don't want to hurt him but at least i could be next to him..... wrong they completely separate you. as i said before we weren't with any party so when my nephew wanted to play dodge ball with the other kids he wasn't allowed because the space was received for a party(no signs or anything the man just kicked my nephew out without any reason until i had to ask), understandable so we went to the other dodge ball area couldn't jump because the bigger kids were playing. finally i said why don't you free jump until an area opens. he was so scared to jump and be told he was doing something wrong. poor kid spent most of his time there being told he wasn't able to do something that when he finally could he got nervous. the staff was horrible besides maybe 2 or 3 people. unless your kid is really patient and doesn't mind strangers being rude with no pleases or thank you sky zone is your place. over all he had a good time and I'm so proud of him for having fun even when the staff was so mean to him. i wouldn't if the shoe was on the other foot. maybe a different location but i will never take my nephew to the sky zone in Doral again. read more

Lets begin with the staff was horrible. I went with a group of around 15 people, As soon as I started jumping I felll and landed wrong which caused me to have a sprained ankle. I was crying and trying to get help and barely got any. I fell not even a minute into the jumping trampolines so I spoke to the managers to see if I could have a refund and they made the biggest deal and did not wanted to do it until 12:00 A.M closing time. They all treated me extremely bad and I don't want to go back simply because of their customer service and lack of professionalism. read more

After a long day of work i had the fabulous idea to take my nephew here, he happens to be 2 yrs old and love this place!! I cant believe how mad and disappointed i was when i arrived at 8:40 to close doors when the say on the website the place is open until 9pm!!!! I work in the hospitality industry and when a place says is open until 9pm means that it will receive customers until then then close doors and start closing up meaning that staff will be out of there at 10pm it sucks but that is some of the cons of this industry..... Insted the manager came to us and said that the system was closed i told him i didnt care to pay for a half hour even thou he will have been able to jump just for 20 min... I just wanted to make him happy!!! This gentleman kept the door close in my face the lil kid just started crying and this manager kept unresponsive seeing a 2 yrs old cry!! As i said moments like this is what male u or break you in this industry and u totally FAILED!!!!!! It sucks he loves this place so much because i will never ever spend another dollar on this place that dont care about their customers at all !!! read more

Their strict rules suck all the fun out of jumping. I have been to other trampoline parks, and no place I've been to is this ridiculous! Only two people at a time are allowed to jump into the foam pit and only one at a time is allowed in the basketball lanes (then why do you have three lanes in each of these places?). This results in a lot of down time and less jump time. "Big people" have to jump on one side of the room and "little" people on the other, making it very hard to jump with your child. Don't even think about breaking this or any other rules because the employees will come chew you out. My daughter (three years old) started crying because I was told to get off the trampoline next to her even though all I was doing was bouncing up and down. The corners of the room were empty but we weren't allowed to go jump there for some arbitrary reason. I realize if it isn't busy that all the sections can't be used (due to no employees to monitor jumping) but for goodness' sake we should be able to go anywhere in an open court! I was afraid to breathe wrong because the employees would yell at me. They are miserable in their jobs and it shows. My daughter still had a wonderful time (and that is what matters; we didn't go for me), but older kids will be wise enough to realize all the rules and waiting are not fun. We came for a birthday party, but I definitely will not bring her on my own or come to play myself. read more

In response to the business manager Keith M. from Sky Zone Miami who responded to my post after I clearly stated I had no interest in receiving a response UNLESS A CHANGE WAS GOING TO HAPPEN: It may seem very unfair what I wrote in regards to children with disabilities, however, I stated exactly what happened during our visit at Sky Zone Miami. I guess I will have to reiterate most of what I wrote. Accommodations were not made until my husband and I made a huge fuss. MY SON WAS SIMPLY SENT AWAY AND TOLD HE COULD NOT JUMP! If you were not present in the moment it all occurred, please review your video footage of what occurred on that day so that you can see him sitting on your bench crying! He would not have cried if accommodations were provided. He was not given a private area to jump in with his family because my nephew, my niece, my brother, and myself were a part of our group and when I asked if they can jump with him WE WERE TOLD NO! Only my 2 year old was allowed to jump where he was. So please make sure of your facts before responding even if I asked kindly not to. I understand there are safety concerns, but why is it that one of the types of places we visit most every we go (bouncy houses or trampoline venues) due to the sensory input a child can get, all allow for visually impaired children to participate in events/activities. This is the only facility he has ever been turned away. I understand that everyone has their own policies, well yours is a discriminating one. read more

Like all successful businesses customer service is priority in order to have customer retention and reputation. This was my family and I's first time going to skyzone and the customer service was horrible. I completely understand the rules and regulations hence forth, signing a waiver to ensure everyone's safety but the people who are employed there are completely taking the fun out of the experience. Between my family we had someone say something to us a total of 5 times..you can't jump like that, Keep jumping, don't cross over the trampoline squares too fast, if you fall you better get up quick because there's a large short man in all black like secret service right next to you with an angry face telling you that you need to keep jumping or step out. We don't have an issue with being told what to do it's simply how you say it. The ladies in the front seemed like they hate their job. Heaven forbid you ask more questions it's as if you're disturbing them. The first person you meet is the person who sets the tone, it's an impression of the environment you're about to give your money to. Even the employees monitoring the trampolines look miserable and not helpful at all. For example, my cousin jumped in the sponge pit and had trouble getting out for about 5 min. and the employee standing there did exactly that..just stand there and didn't offer a hand at all so a family member came from the other side to help her. He just stood there and watched. Get employees who enjoy being there and the customers will too. read more