We came here on a busy day and there were a lot of people! There's plenty of parking and it's close…read moreto quite a few eateries and a Super Walmart. This is a pretty big place so although it was packed, there was still room for everyone to jump and have fun. There are several computers to complete waivers prior to checking in and paying. Take note that most of their promotions aren't valid on Saturday and Sunday. It's also important to note that they don't have lockers for rent so you store your items in the cubbies at your own risk. They have sections for birthday parties and several tables. There were quite a few parties taking place during our visit. The obstacle course is fun but when you're older, it's a lot harder to get out of the foam pit then it looks lol! The trapeze was a lot of fun and provides a soft landing. I took a star off of this rating merely because of cleanliness. It didn't take away from the purpose of our visit, which was to have fun. However, the facility can use some serious cleaning, especially the bathrooms. They were pretty gross!

We went on a Wednesday and had the place to ourselves. We were told that we just missed the Spring…read moreBreak rush. Prices were reasonable. The arcade tokens were mostly out of order so we saved our money for Sal and Mookie's dessert! Staff were friendly and the bathrooms were clean (unlike pics in other reviews)

My family and I booked a week here because we couldn't get the condo in Alabama we usually go to…read more Nonetheless we were all still excited for our vacation in Gulfport. When we got to our room, it was filthy. The staff had hours upon hours if not days to clean it from the family who stayed prior. The sheets were bundled up and tossed onto the beds, the furniture was somewhat intact with the pillows strown across the room, it just wasn't habitable. We called the owner of the the resort and they were rightfully flabbergasted (embarassed and upset) So they called and told the staff to get it cleaned and that it would be an hour or so, so we went out to eat, which the owner of Sienna payed half of for us (thank you!) The first few days were great, but i noticed that the staff was always on edge and pretty strict. We really wanted to use the hot tub but it was broken, however it only took 1 day to fix. On the 3rd day which is the day I'm writing this, I put a dollar in the downstairs vending machine which it took, but it wouldn't take the 2nd (i needed to pay $1.75) so i said BET! and tried to feed it my quarters, but they just went through the machine and down to the change catcher. Then we tried to press the refund button as hard as we could... nothing, dollar was gone. The condominium looks really good, mind you kind of small, there's enough rooms and beds for a family of 5 and nobody sleeping on the couch, and if you have more than 5, there's a retractable bed in the couch, plus the one master bedroom has i believe a king size bed fit for 3 and still have room. The one nice staff member will always greet you when you come in or come down, so that's nice. If you want to book the resort, go for it and try to get the top floor as it's the best view. There are no side rooms so you don't have to worry about not getting a good view, as you'll always have the ocean to look at comfortably. My last complaint, but not the end of the review: Both the outdoor pool and indoor pools are very warm. The indoor pool is only 4 feet at it's deepest point which is only in the middle. The rest is 3 feet. The hot tub is very small, so only about 4 people can fit in it at a time. The steam room steams up in large intervals and is extremely hot, i could only stay in for about 5 minutes and when you start it up, it takes a good 7 minutes to even do anything before water comes spewing out of a small pipe in the wall and gradually heats up until its steam. I haven't noticed anywhere to have breakfast at the resort, so bring your own food or buy some at walmart in town. If you're looking to go out and eat, i absolutely recommend Woody's roadstop, the food is absolutely awesome although they did forget out appetizer, so we had to ask for it again. Glad we did, it was awesome! If you want some family fun, I can't recommend Altitude Trampoline Park or Big Play Entertainment enough!! The trampoline park is MASSIVE with LOTS to do. There's 2 things that are out of commission though, the obstacle course, and the arm.. thing (you're supposed to jump over it while it spins, but it just doesn't spin anymore.) Big Play Entertainment is filled with lots of great arcade games, and a go kart track which is also fun. One last thing; Fishing charters are $500 or so if you want to do that! That's it, that's my review! Book it if it's what's you can afford, if you can go for more, and are willing to travel further, go to Phenoix West in Orange Beach, Alabama!

My friend and I decided to take a trip to the south with our 4 children, but didn't want the…read morecraziness of the Florida Beaches. I had a few places in mind to stay, but landed on Sienna by the Coast. The owners of the unit we are staying in did a good job with decorations and has most everything you would possibly need in the kitchen, but our trip has been ruined on our first full day, and we have 4 more ahead. We were all at the pool, the kids 17,16, 12 and 8 were all on one side and my friend and I were on the other. One of the children came over and told us that the security guard walked up to my 16 year old daughter and told her she was dressed inappropriately and needed to cover up (due to her bathing suit bottoms). I asked the security guard about it and I was told the same and he was already writing up an incident report. She was in a regular bikini you would buy at any store. She was a gymnast 13 years of her life and has a great figure, but she was covered, she wasn't in a thong. She's 16 and I would not allow anything inappropriate. The HOA President, Frank, ended up showing up and was telling me me the same, then wanted to go check her himself. I'm Sorry, but that is creepy that you want to go JUDGE my child, but due to how they were talking to me, I KNEW he wouldn't change his mind anyway. I had NO issue with what she was wearing, I would not expect anyone to be checking her out to a point of needing to judge her on whether we could stay or have to leave. I remained calm and talked respectfully just wanted to understand the situation. Both the security guard and Frank were extremely condescending and dismissive. They suggested we go buy her a new bathing suit. I just bought her 5 new bathing suits for this trip, I am not buying her any more because a man-child can't handle a girl in her bathing suit. They told me it's against the HOA rules that only state "appropriate attire" and I was told it was subjective to the security guard working. Now my daughter is completely creeped out and won't go to the pool, even in a different suit, for fear of being stared at in the security cameras, because this is how he saw her. I'm sorry but if you want rules this strict, there needs to be a better description or photos of what is appropriate attire. He said it was because her butt cheeks were showing. They want full coverage that goes all the way under the butt cheeks. And if that's the case put THAT in the HOA agreement, don't let it be subjective. Also keep in mind, I never saw the HOA agreement because I was renting from an owner and there was only a limited rental agreement I had to sign with no mention of this. We also had a 12 year old girl with us that had her cheeks showing as well but that was ok because she didn't have any junk in her trunk I guess. Furthermore, there was a few other people down by the pool that couldn't believe this happened to us. They own here and said they have seen MUCH worse by grown adults, but also quickly corrected herself saying there was nothing wrong with her suit. I'm extremely disappointed in this place. We drove 15 hours and chose a small town beach town so we wouldn't be out partying with a bunch of people doing inappropriate things in front of our kids since it is Spring Break. Now we will be stuck at the beach, which isn't great because it's the Gulf, or sit in our room to ensure that my daughter doesn't feel uncomfortable. There are plenty of other places to rent from, you should stay away from this place.

What a great place for kids to just play indoors. The games are great and the staff is very…read morefriendly. The pizza is cheap and the kids love it. I got the gold pass and split it with my 2 grandkids. WE never run out of points. You buy a chuck e cheese refillable glass and the drinks on every visit are free. The price is great , the staff is wonderful and the food is kid friendly and not expensive. We go at least once a week. My grandkids beg to go back. It is safe. They mark your arm to come in and check as you leave. The bathrooms are clean . I mean really what else could you ask for.

I love the salad bar at Chuck E. Cheese. Their pizza is a childhood classic as well. The bar is…read morefull of options so you build your bowl to your liking. Kind of expensive so just hope that it's all fresh.

I am a bit all over on this review. Starting off-parties. We have had two parties here. Both have…read morebeen great experiences with consideration being given to help in anyway possible. We always have lots that show up that did not RSVP. They are always super cool about it. I do have one thing I do not like. I am not a parent who expects others to parent, however they do not have staff member on the floor like other jump places I have visited. I do like how the exits are pretty secure and emergency ones are marked, I would appreciate a little more monitoring in general.

it's a great place for kids! my brother tends to always want to go here for his birthday with a…read morecouple of his friends. the only thing that's annoying is that some kids hog the swing from other kids & they just stand there & look sad. i would recommend overall tho!

They had a number of activities for my 13 and 11 year old grandkids . They thoroughly enjoyed it.read more

Both of my children have a membership here, but we're considering cancelling and going with a…read moredifferent trampoline park. Last Sunday around 3pm I brought my kids up there and a lady cut in line in front of us. Normally I wouldn't care that much, but my ankle was in a lot of pain due to my recent surgery and having to mow my grass earlier that day, and we had been waiting there for a while. I told the woman who cut in line that we had been waiting here a while before she got there and the cashier let this woman loudly cuss me out in front of my children. When I tried to call back later to bring my concerns to a manager, the employee (who I suspect was the same woman who let this happen) handed the phone to a man who said his name was Taye. He did not sound like a manager - he was speaking in such a low tone I could barely hear him and talked like someone who barely graduated high school. I suspect that he was just a regular employee and the cashier did not get me to a manager. This "Taye" said he was going to talk to the general manager and that I would get a call back in 30 minutes. It's been several days and no phone call. I can't believe this establishment tolerates this kind of behavior, especially with it being marketed to children. If this careless cashier or "Taye" are going to be allowed to work here with their terrible attitudes, we will be cancelling our memberships and we will never consider Altitude for birthday parties ever again. You should be ashamed of yourself

I'm always sad when I forget to get the name of the person who provided me with a wonderful…read moreexperience, but I guess it's less important here - every time we've visited, whether for a birthday party, to sign up for a membership, or just visit for an hour to get in some jumps, everyone we've met has been fantastic. For our last birthday party, the manager came and spent 20 minutes with us, making sure our visit was perfect, chatting about life and what-not, and generally making us feel less like customers and more like friends. We signed up for the membership on our last visit (Platinum, baby!), and the young lady setting us up was simply amazing. Friendly, enthusiastic, and just a wonderful person! Thanks, Altitude, for always making our day!

A/C has been broken for months and it's hot and muggy in there. No plants to repair it either.read more

My kids loved this place! It definitely looks smaller than it is. I like that it has different…read moreareas for all kind of ages and also different packages based on what you wanna do. We tried all of them and it was worth it. Kids can easily spend a lot of hours in there. There are a few tables and chairs after you check in but other than that a few massage chairs.

Had my son's 7th birthday here!…read more Easiest, most convenient way to go. They did everything for me, even when I got there. Helping me set up, making sure he felt special. I loved having just the kids be able to go and play whenever they want and not having to worry about them being able to leave. It does get pretty packed on weekends but it's not horrible. The air conditioning is probably my biggest complaint. It is always literally burning up in there. I feel like I'm in hell