This lady needs to be fired immediately!
On October 14th around 4pm I took my kids (11, 4 and 15) to Sky zone, my son was meeting a few friends from school there.
My son was running and a employee (Asian woman wearing a winter hat) yelled at him to stop running. He said he stopped running and started speed walking and thats when the employee blew her whistle and walked up to my son, so close that her stomach was touching his face than she looked down at him and screamed at him to stop yelling! She scared him so bad he came and got me with tears in his eyes. I than confronted the employee who immediately looked at my son and in a hostile tone said "stop lieing to your mom, you ran into me!" My son replied "no I didn't, I'm not lieing" and started to say what happened. I immediately told her not to ever do that again but she simply walked away with a smirk on her face. My son wanted to go home, he didn't even want to finish jumping with his friends.
I went to the front desk to request to speak with a manager, as I was waiting for the manager I notice the employee was already speaking with her (im assuming she was trying to tell her side of the story before we did). The manager walked over to us and I explained to her what happened. She said she would look at the video to see if my son was telling the truth and if the employee indeed do this she would speak to her about personal space. The manager left to go view the video as we was waiting I told my son we should just leave because his sister (who is 4) was crying to go back jumping and she was going to flip out any minute. It was clear my son was to upset to continue. He asked if we can stay until the manager looks at the video, so she would know the truth. I told my son we had to leave.
As we was walking out the manager ran into the parking lot to stop us. She said I didn't finish looking at the videos but I believe your son. She said the employee has had other complaints and she always has a rude attitude. The manager apologized and gave us a few free passes.
Here's my concern, if this employee in fact has other complaints than why is she still employed? Why is she still working in a family environment with children? Why didn't the manager believe my son to begin with if this wasn't the first complaint?
Anyways as soon as we got into the car my son broke down in tears! He asked why didn't I do more to help him. He didn't understand how this employee could do this to him, my son was devastated. This immediately broke my heart because I knew this lady had to really have scared my son for him to react this way.
Furthermore today (Monday oct 18th) my son went to school and his friends immediately said that lady needs to be fired! My son asked what happened and apparently she did the same thing to him and another kid from there school.
I looked online at other reviews and I see other complaints of a woman (not sure if its the same employee) but they experienced the same as my child did.
I'm furious! I wish something more could be done! I wish I did more! My son won't stop talking about it. I wish I didn't have my 4 year old with me because I could have done more, she was pulling on me and crying to go back and play, my son was trying his hardest to hold back his tears and my 15 year old was so confused on what was happening because she didn't witness any of it (she kept asking me what happened).
It was to much to take in with so much going on around me.
What was supposed to be a fun experience turned about to be a awful memory that my son would never forget. And this woman continues to work there with her behavior and im worried with her temper she may actually hurt a child, if she already hasn't.
Something needs to be done! I feel helpless.
SKY ZONE IF SHE HURTS A CHILD BECAUSE YOUR EMPLOYEE CAN NOT CONTROL HER ANGER, YOU ARE RESPONSIBLE! read more