The equipment is way overpriced junk, the customer service is decent depending who you get. They…read moreoffer you a price but hide the actual price of the junk equipment. The installation tech was very nice, but also sold me what I didn't need and kept pushing for more cameras which requires monitoring fees.

Can you have zero stars? I just spent 50 minutes on my third call to cancel service as I have sold…read morethe home with the cameras remaining. They tried to tell me I was under contract for 3 more years even though I have a cancelled check where I paid off the hardware the month after installation. Do not do business with this company.

Joe and his team recently gave our security system an overhaul. They were on time, professional…read moreand courteous. Installation was not the easiest as we are in a rural area and we wanted cameras in areas that were a challenge for the installation. but Joe did it and did it right. We are very happy that Joe was referred to us.

They installed upgraded WiFi, 8 camera system with DVR with push notifications much more…read more I couldn't be happier with the service, professionalism and the price that we paid. Highly recommend.

Expert, personalized service! Chuck Rich and his team are…read moreresponsive and professional. They really know the security field and can customize a plan for even challenging properties. They have secured two homes for us and we are very pleased.

Richard & Joel own this company. I was referred to them by my electrical company- Ellis Electric…read more Both guys were so helpful and personable in helping me with a project. They were timely, reasonable, and trustworthy. Highly recommend!

SHORT VERSION: DO NOT USE SONITROL. We were told from the beginning that after paying $1200 for…read moreequipment that the equipment completely belonged to us. When I mentioned cancelling, Angelia told me they would be coming to get our cameras and system despite our salesman Tre stating we owned the equipment. We were also told that Sonitrol was "at our service" and would know about issues with our system before we would even notice. I was patronized when I called to let them know our cameras weren't working. Our cameras have had constant issues since day 1. When asked to come check on them, Sonitrol wanted to charge us a fee to send a technician and implied that they were doing us a huge favor sending someone to check the cameras that did not work. When I confronted them about their attitude regarding sending a technician at no charge, they told me I likely did not have a maintenance plan that covered it. I have my original paperwork that states I do, in fact, have a maintenance plan. Last week, our camera reached a "max capacity" of video uploads for the month leaving our business vulnerable until a new billing period started. We were never (NEVER) informed of a limit of video clips or additional charges regarding uploads and have read our entire contract. Being a seasonal business, I requested they waive the fee increase to cover our additional clips during our busy season since the office traffic is incredibly low 8 months of the year and would more than even out. They refused. Lastly, using Sonitrol without DVR, you only get short video clips which are enough to see a criminal enter your premises but not enough to see their actions after the first sixty seconds or so. Save yourself the wasted money, time, effort, terrible customer service and annoyance and use someone else.

From the owner: Specializing in fire, safety, and security since 1946, Pye-Barker is your full-service partner…read more Pye-Barker provides installation and service for portable extinguishers, restaurant fire suppression, special hazard systems, fire sprinklers, fire alarms, physical security, access control, CCTV, intrusion detection and more.

We have been customers of Palmetto Alarm's for over 12 years and can not begin to say enough great…read morethings about them. We have moved twice and both times they have been excellent about getting our new home set up. I love being able to control and monitor my home with the easy to use app. Their customer service is top notch, anytime I have had a question or concern they are easy to reach and quickly help. In the instances when the alarm has been triggered, response is unbelievably fast. We have recommended them to all our family and friends, most are now customers too and have never had a complaint!

STAY AWAY!!!! I had my account on auto pay and could not make a payment. Palmetto Alarm had the…read morenerve to file a case with the state fraudulent check department when I could not make the payment. I was ONE month behind!!! The lady at the fraudulent check department said she had no choice but to proceed with charges against me if I did not make the payments. Do yourself a favor and avoid these guys at all cost. There are plenty of other options out there.