SHORT VERSION: DO NOT USE SONITROL. We were told from the beginning that after paying $1200 for equipment that the equipment completely belonged to us. When I mentioned cancelling, Angelia told me they would be coming to get our cameras and system despite our salesman Tre stating we owned the equipment. We were also told that Sonitrol was "at our service" and would know about issues with our system before we would even notice. I was patronized when I called to let them know our cameras weren't working. Our cameras have had constant issues since day 1. When asked to come check on them, Sonitrol wanted to charge us a fee to send a technician and implied that they were doing us a huge favor sending someone to check the cameras that did not work. When I confronted them about their attitude regarding sending a technician at no charge, they told me I likely did not have a maintenance plan that covered it. I have my original paperwork that states I do, in fact, have a maintenance plan. Last week, our camera reached a "max capacity" of video uploads for the month leaving our business vulnerable until a new billing period started. We were never (NEVER) informed of a limit of video clips or additional charges regarding uploads and have read our entire contract. Being a seasonal business, I requested they waive the fee increase to cover our additional clips during our busy season since the office traffic is incredibly low 8 months of the year and would more than even out. They refused. Lastly, using Sonitrol without DVR, you only get short video clips which are enough to see a criminal enter your premises but not enough to see their actions after the first sixty seconds or so. Save yourself the wasted money, time, effort, terrible customer service and annoyance and use someone else. read more
