Amazing customer service! Super kind, friendly and helpful. Looking forward to having our pool…read morebuilt!!

This review serves as a follow-up to our original review regarding our pool restoration project. We…read moresincerely hope that no other family experiences the frustration, delays and lack of professionalism that we encountered throughout this process. Our restoration project began with AquaPros in February. After months of delays, repeated excuses and unmet commitments, we were finally able to part ways once our pool liner was ordered and ultimately installed this month. Throughout our experience, we were repeatedly given inaccurate timelines, misled regarding the status of our project, charged for additional services that failed to deliver the expected results, and, most concerning, were met with an unprofessional and confrontational response from the owner when we attempted to address our legitimate concerns. The most important issue we feel prospective customers should understand is AquaPros' definition of "FULL SERVICE." According to the company, this terminology refers only to labor performed. However, after paying our invoice in full, our pool was far from fully operational. It was not clean, chemically balanced or functioning as a completed project would reasonably be expected to be; we literally were left with an expensive, concrete POND. Thus forced to hire a true professional to finish the work, restore the water to a crystal-clear and balanced condition, and ensure the pool was operating properly. During that inspection, the independent professional also discovered that our pool skimmer was cracked or, at minimum, that the damage had gone unnoticed or unaddressed during the liner installation process. This resulted in yet another unexpeced repair following what should have been a completed restoration. Prospective customers deserve complete transparency regarding what is and is not included in the services they are purchasing, so they can make informed decisions.

We can't say enough positive things about Professional Hardscapes. We hired them to repair our…read moreenormous rock wall that collapsed after a storm. The entire job took about 4-5 days...which was seriously amazing considering the scale of the project. Henry, the owner, was quick to answer emails or other questions we had. Periodically we would watch the crew (basically because we were amazed at their skill). They were pleasant and professional. At the end of each day, they cleaned up their personal belongings and at the end of the project, cleanup was perfect. They did not interfere with our daily routines in any way. The cost of the project was very reasonable. We will hire them in the future to repair other sections of our stone wall. This project came after we had a bad experience with another contractor, so we were cautious. Much to our delight, this was a completely different experience. It was a blessing to have hired them - what a peace of mind they delivered (as much of our driveway had been blocked by the collapsed wall and stone everywhere). Thanks so much to Professional Hardscapes! Henry and his crew are wonderful people to work with.

From the owner: We specialize in pavers, patios, retaining walls, natural and manufactured stone, fireplaces, fire…read morepits and patios.

100% unreliable! I waited for a call for my appointment this morning for 4 hours. They still have…read morenot called.

We had an estimate from the owner but wanted a second opinion. The second company informed us that…read morePatriot's recommended fix actually violates code. The owner made no attempt to place a cloth down or cover my floors as he was inspecting the fireplace. He did not provide an inspection report. He did email his estimate that same day, so that was good.

Top quality, prompt service and a reasonable price! Can't ask for more than that! Will us again…read morenext year.

From the owner: Need chimney sweep, inspection, or repairs? How about masonry work on your steps, sidewall, or…read morepatio? We'r your local specialists— veteran, family-owned, and trusted for 20+ years. Schedule your appointment now!

I LOVE everything about Pine Ridge including their plant quality, variety and (with one exception)…read moretheir customer service, including knowledge, advice and friendliness! HOWEVER, DO NOT RELY ON THE COMPANY'S GUARANTEE POLICY!!! I have purchased thousands and thousands of dollars worth of plants and merchandise from them in the past. Unfortunatly, I recently requested a replacement for a CLEARLY DEAD tree; a tree that was pointed out to them 6 months ago and was told to "watch it and see if it comes back". When shown the tree recently, I was asked to "PROVIDE THE PURCHASE RECEIPT" which I no longer have!!!!!!! I hope this was just the action of one "wrong-headed" employee and not a reflection of Pine Ridge! As mentioned earlier, the Company is, otherwise, ABSOLUTLY FANTASTIC!!! As they say, "One bad apple....".

Polite, professional and knowledgeable. Job was completed in a timely manner. Great company. Highly…read morerecommend.