Extremely disappointed with my experience using Bellhop in Atlanta…read more My move on May 31, 2025 was quoted at $837. But after the job, I was blindsided with a final bill nearly double that -- over $1,800 -- without any real-time communication or approval from me during the move. There was no transparency. I was never informed as the charges climbed. On top of that, the movers showed up completely unprepared, with nothing but a single Allen wrench and no tools or proper equipment. I had to hire outside help just to finish the job. Their disorganization directly caused the delay, not me. Several of my belongings were damaged during the move, including irreplaceable furniture. I submitted a claim and was promised a $449 settlement. But instead of issuing a refund, Bellhop applied it as a credit toward the inflated bill -- and only if I agreed to lift my credit card dispute. That's not a resolution -- that's coercion. I offered in good faith to pay the original quoted amount, which I believe was generous considering I had to finish the move myself and cover the damages. Bellhop refused to compromise or take accountability. If you're looking for a company that values professionalism, preparation, and fairness -- I strongly recommend you look elsewhere. My experience was stressful, expensive, and completely mishandled from start to finish.

I want to start by making it very clear that my issue is with Bellhop Moving as a company and not…read morewith any of the loading, driver, or unloading teams who supported my move. Bellhop's communication is atrocious. They are extremely responsive when you are working to schedule a move and then it falls apart. I schedule a cross-country move with Bellhop, and at 5:30am on the morning that my 2800 mile move was set to begin, I received a text message saying that the move was being rescheduled to the next day. We had a flight booked that night and rescheduling (especially with 3 hours notice) was not an option. After an hour of trying to get a hold of customer service, I managed to talk to someone about pushing the move to early afternoon as long as we would still make our 10pm flight. The move was reconfirmed for 4pm. I followed up several times throughout the day, eventually learning the truck was now delayed and would be arriving at 5pm. This delay was not communicated to the assigned loading team who showed up to my home at 3pm. At 5pm, the truck was nowhere to be found, I had no contact information, and Bellhop's customer service was now Closed for the night despite my move not being completed for the day. After tears and an hour of panicked calls, emails, texts, etc., the truck showed up at 6pm. It just so happened that I received a call from a Bellhop team member within 2 minutes of the trucks final arrival to tell me they had arrived. I did not hear any updates from Bellhop over the 4 days that the moving truck made its way across the country, nor confirmation that the unloading team was assigned and on schedule to meet the truck. In the end, Bellhop blamed our truck driver for being uncommunicative instead of taking any responsibility for the terrible coordination. For over $11,000, I expected much better service and to avoid a total moving panic for once... guess that was a lofty dream.