COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

Highly do not recommend…read more Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced. During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration. Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called. I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry. Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day. I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude! Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes. As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that. These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything. Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit. Use this moving company only if you like to be taken to the cleaners.

Great at communicating, honored the price quoted and were professional in how they conducted…read morethemselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future. Also, this was a job done day after Thanksgiving which it made it even more impressive.

This was a wonderful storage experience! The facility is clean with easy use and access; it was…read morereasonably priced and the customer service was exceptional. I needed a unit short-term before a move to start a career in a new state and I was a bit apprehensive. The gentleman who assisted me was courteous, helpful, informative and ease my fears. I will definitely recommend you anytime!!! Thank you, Mary E

Went in today to help a special someone get caught up on their storage unit. Let the kind gentleman…read morein the office know of the circumstances that had lead to the situation at hand. He was more then helpful, went out of his way and knocked off a fee to help me.The staff here seems very courteous and would offer to even help. I personally would like to thank everyone there at this particular location. I'd gladly send people your way with any storage needs!

Zach and his team were absolutely amazing with our relocation move. All the guys were super…read morefriendly, quick, and very helpful with everything. I highly recommend them!!

Outstanding moving company! I was given a price range, $800-$1200, which is not easy in a move,…read moreand our ending bill was $850. They came with 4 strong workers, who worked non stop and handled our items with great care. They even put our beds together for us. We were very pleased and grateful for this wonderful company.

We recently used Boundless to move us from NJ to NC. Matt and his crew (Dan) kept us informed at…read moreall times as to where they were and when we could expect them to arrive at our new home. They made our big move easy and stress free for us. Very reasonably priced. Everyone was professional and all our belongings arrived safely and NO DAMAGE. I would highly recommend this company for a local or long distance move.

Customer service excellent they work as a team and the customer is the most important. Nick knows…read morethe business well and makes sure everything is taken care of. Darnell is good and so smart. They are kind and considerate with the customer belongings. Jennie meets with the customer and shows you how no job is too big.