Very unprofessional staff. They Lost my car after my returning flight and took them almost 2 hours…read moreto find my keys and car, plus had scratches on vehicle. Do not fly here

A private jet company that we used for a trip to South Carolina and back. Upon arriving, I was met…read morewith someone opening the door for me. I was offered coffee before our flight. The staff in the building was very pleasant and the seating area was very clean. They gave us our assigned seats and escorted us to the jet. The seats were pretty comfortable and the area was clean. The pilots were very nice. They had some bagels and cream cheese and some other things to snack on for our trip down. Orange juice and pop to drink. Each seat had their own monitor and you could see where you were at above the ground. Nice easy fly down, a little bumpy on the way back due to weather. Obviously not a pilot issue, but they handled it like champs. Even though you could feel the plane swaying in the wind upon returning to Grand Rapids, you couldn't tell by the landing. Awesome experience.

This is an amazing FBO. The facilities are some of the best anywhere. There are great places to sit…read moreand relax and also a wonderful place to grab a bite to eat. The provided snacks and beverages are plentiful and so appreciated. Very professional staff. Always a pleasure to fly into here.

It is just stating the obvious, but Pentastar Does mean 5…read morestar for: The Best & Most professional Pilots Customer service Ground support And every team member is consistently attentive to all aspects of private jet travel -year after year and years from now into the future not matter what you fly. They took an exceptionally keen interest in our very light jet and treated as if we were owners of a G5.

Had a 48 month inspection here and was happy with maintenance and the interior shop. Aircraft was…read moreon time and on budget.

I tried calling 3 times with a question with no reply. When I finally got through, he made…read moreassumptions about why I was calling, and rudely cut me off. When I tried to finish my sentence, he hung up.