Designer Furniture Gallery Its not often that a furniture…read morebusiness stands tall and goes above and beyond to ensure the quality of the furniture that they sell and that the client is % satisfied with their purchase but Designer Furniture Gallery does just that after waiting on both the seller and purchaser ends to replace a flawed piece of furniture, they exhausted every effort to get us a brand new replacement piece to our sectional set!! We are beyond happy and are very appreciative of the manager and stores effort to ensure a positive outcome. Thank you Designer Furniture Gallery for standing tall and responding with integrity!!

This review is a tough one. After spending a significant amount of time visiting multiple furniture…read morestores as well as exploring a few internet websites (If you don't have to, never buy online. If you can't see, touch and/or sit on it, most likely, it won't be what you think or were led to believe it should have been. Just say'n.) I went to Designer Furniture Gallery on June 25th, 2025. Met with a very professional saleswoman, Heidi, and spent probably a couple of hours looking around and finally decided on a very nice, uptown, expensive set of furniture: Southern Motion's Westchester Collection. All Zero Gravity Recliners (which are very cool, BTW,) power head and footrests as well as USB-C ports. The sofa, loveseat and chair were all upholstered in semi-aniline, top grain leather. Not wanting to live in the danger zone, I felt the need to purchase the 5-year combo policy for an additional $600 plus a little extra for the White Glove Delivery Service which led me to believe that Heidi was exceptionally skilled in performing precision wallet biopsies. Haha, jk Heidi. All said and done, the total was.... a lot. I left feeling well taken care of and since the furniture was a custom order, the delivery time would end up being 6 weeks, August 13th. The delivery guys were exceptionally professional, arrived on time and when setting up the furniture, we noticed a few of the manufacture defect concerns, which they took pictures of and said they would show their boss. That night I decided to apply a coat of Leather Honey Conditioner and protectant to all three pieces, and when you do that process, you'll be examining every inch of the furniture. While doing that, I found several more manufacturers' defects, took pictures and sent them to Designer Furniture. I later received a call from Devin, (I never did know what his actual title was) who also was very professional and came to the house to evaluate the defects (check out the exceptional work Southern Motion will proudly work overtime, take 6 weeks and a boatload of your money to do for you too, simply for the asking, in my post pics.) I never received a call from the Designer Furniture Gallery store manager, which was disappointing! Probably too busy counting his money and couldn't take the time to discuss the paying customer's legitimate complaints; not much of a "professional" IMHO. Devin mostly stayed in touch and took my calls when there were lengthy periods of "crickets." Obviously, Southern Motion didn't seem to want to discuss their fantastic, epic, Quality Control failures either, so I never received a customer service call from that ignominious excuse for a furniture company either. Finally, September 11th, 2025, approximately 4 weeks later and after I had reached out several times attempting to get some resolution, I was told there were 3 options: 1. Send all the pieces back and have them fixed. (I had already sold the furniture I was replacing, so I guess we could sit on milk crates for another 6 weeks or so.) 2. Send the defective pieces back a few at a time (lol, can you even imagine doing that?) and 3. A partial refund. Sadly enough, the partial refund seemed to be the only feasible alternative in lieu of professional grade work and customer service. (Southern Motion, when I review them, will be getting a neg 11 Stars.) What was supposed to be an ooh ahh moment turned into a disappointing O.M.G! Experience. As far as I'm concerned, neither company puts customer service very high on their priority list and reading some of the other reviews, it's apparent. It just might be a good idea when out driving around looking for furniture, to just keep driving.

Definitely buy your mattresses here! I shopped around for quite awhile at other stores and found…read morethe mattress I wanted. Then I went here and he was able to find the same mattress at a much lower price. I would definitely recommend that you use this approach to find the best mattress at the best deal.

For me, mattress shopping is much like car shopping... I detest it because of all the sales people…read moretrying to get you to buy the most expensive car on the lot. But Robert Newberry was great. He made shopping for our new mattress so pleasant that I actually enjoyed the experience. I could tell he was very knowledgeable and had lots of experience with mattresses, so he immediately won my trust in him. He understood what we wanted and didn't want. So he didn't make us look at all the mattresses, but instead he took us to a few that he knew we would like. He sold me on the perfect mattress for us, and at a great price! Making our choice was quick and painless,thanks to Robert. Oh, and in case you do enjoy shopping a lot, they have a huge selection of mattresses.

My only regret was that I wasted an entire day looking at other furniture stores-I should have…read morestarted here first. Downtown Furniture is my new favorite furniture store-and it should be yours too. Joshua was incredibly helpful when my wife and I wandered in looking for some very specific items. He jumped into action (literally-he's got so much energy!) and showed us a few pieces and clearly explained the pros and cons of each. We decided on a couch, a bed set with mattress and night stands-all to be delivered the next working day, which happened to be Labor Day. On the date of delivery, we got a phone call at the anticipated time and the movers arrived to deliver our purchases. Not only did the deliver, but they assembled the bed too-a chore I was not looking forward to, and was much appreciative of them doing. They were professional and took care to not damage the doorway with the heavy items. Our new furniture looks terrific and I'm so glad that I didn't settle elsewhere and continued my search into Downtown. I'll be back!

Amazing customer service. With the cheapest prices in town! Great delivery service, products, they…read moregot me my couch the same day that I bought it!

Found these guys advertising on Craigslist. Small store run by a mother and her adult son. I was…read morethoroughly impressed with how professional the experience was and how quick and absolutely easy it was to get a high quality mattress. I decided my current one had to go immediately and texted them to find out their hours. As the name implies, they meet you by appt only but are pretty much willing to drop what they're doing and go anytime. I met them within 30 minutes. Super friendly, very knowledgeable about their inventory with LOTS to choose from. What made the deal possible for me on the spot was their super easy financing with 90 days same as cash. They delivered it to my house within an hour of purchase and made the whole experience worth taking time out of my day to write about online. If you're in Southern Utah, it is absolutely worth your time to give these guys a call when you are in need of a mattress. Excellent experience and great, honest, super nice people.

From the owner: We provide quality mattresses, frames and box springs at 50-80% off retail prices. read more