Excellent experience with customer service earlier today. A very courteous, competent, and understanding rep dealt with me - which is so appreciated and sets great companies apart from others. This past experience with my new bed was fair and favorable. I love the Bloom Cloud mattress I ordered. Highly recommended. read more

Sleep Country - Mattresses Near Me - Brampton, Ontario

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If I can leave a NEGATIVE star review I would. In store associates were amazing. Gave my mom an amazing deal. Then the delivery team was absolutely ATROCIOUS. Gave us a 3 hour window... and still not only delivered it nearly a hour and half late. When my mom called to ask for delivery time and why they were so late they were giggling over the phone about being late as if it was a joke. Then upon arrival arrival, I asked if they could take the old one to make up for it they said no with the worst attitude I have ever heard. Then not only did they not bring in the mattress into the house they said "ok we'll take this new mattress back because it's our company policy to not complete delivery if the customer is not happy" Asked for the driver name to put a complaint in and he just walked walked walked back to his truck. Not only were they late... they were completely rude and disrespectful. They offered NOTHING to make up for their mistake. How they're STILL EMPLOYED is beyond me. read more

Horrible customer service, no one called to let us know it was not going to be delivered the day they were supposed to. After calling customer service the Rep who swore she would call me before 5 pm to give me an answer as to when they would deliver never called. Her name DJ OR AJ Brampton location. They finally called a few days after it was to be delivered at 9 to 1230 to 3 hr window showed up late in the day. The whole entire process was horrible, never again. read more

Slap in the Face! Buyer Beware! March 30, 2022 My husband has been dealing with Sleep Country now for the past 3 hours in an attempt to LOCATE the mattress we purchased and that was guaranteed to be delivered today. It isn't coming. Despite the fact that we were told specifically that today it would be delivered, AND a text was delivered to us this morning to confirm the delivery window of between 10am and 1pm, we are NOT receiving it. Their excuse, the mattress didn't get "picked up from the warehouse in time" and "system errors". My husband and I both work. We both took the day because we were told this was our delivery day. We were willing to be tied to our home for this day. We cannot work via zoom or via any other virtual platform. We re-arranged everything! This has not only affected us but it has affected other people too. We have lost significant money and the three people we spoke with at Sleep Country blamed it on the "system". Their system clearly does not work. Not only were we told that our mattress was coming today but we were also NOT TOLD that it wouldn't be arriving. We only found this out accidentally when my husband reached out to the 800 number to confirm our delivery time. To add insult to injury, we were ONLY offered $100.00 for their error and for our trouble today. Then, after we were told that a service representative would "escalate" this and then get back to us, we were forced to reach out via the 800 number again after not hearing from anyone for 3 days. At that time, we were offered a $200 store gift card. We do NOT want a gift card. We want money in the form of a refund. What a slap in the face!! The service we received from such a huge company is appalling. The $200.00 gift card should be more like a $500.00 refund and someone should have rented a Budget truck and delivered our mattress today like we were told. We are now forced to have it delivered on Friday (April 1st) and the manager had the audacity to say, "We won't charge you the $50.00 fee". Are you absolutely kidding!? We are now putting our bed and home back together until that time and I can guarantee you, we will never be customers with Sleep Country again. Update: It is now 7 days later and we are STILL waiting for a refund to be credited back to our VISA. We are STILL dealing with people in Customer Service. We would like this credit please so we can close this book and never open it again! There are too many disappointed people and bad reviews. The Better Business Bureau rates your company 1.29 out of 5. Horrible!! We will let everyone know about your lack of commitment to customer satisfaction. We expect a refund credited back to our VISA. read more

On Sunday dec 15th we went looking for a bed for our daughter, we checked out the brick not bad but not good many salesmen around but no smiles talked to 1 guy not helpful. Next went to sleep country and ended up buying right away at 50 Coventry Rd.. Linton was a great help. The delivery was set for thurs 19th , we were told that if there was a problem he would call on Monday(no call), They called a little after 8am to tell us delivery would be 11-2 pm. Delivery guys came around 12 and were great. We are very pleased with the whole thing. read more