Great store, especially if you get help from Tom. He's a very professional salesman and knowledgeable about the bed types they sell. I tried all the memory foam beds and settled on an iComfort. And -Wow- what a mattress it is. This bed is more comfortable than any Westin or Four Seasons hotel I've ever stayed in. Who knew memory foam could be so amazing for your comfort (and sleep quality). Delivery van was on time, and the movers were in and out in no time. A good experience, I'll definitely be back when I need another mattress- PS: I highly recommend the memory foam pillows as well. Not cheap, but makes the bed/head feel perfect. read more

We went to the Sleep Experts off Preston first and did the mattress match technology thing with the salesman there. He was nice, attentive, but kept trying to push us towards a mattress that was almost 5k and kept throwing in free stuff like pillows and sheets. We didn't like how he was pushing that most expensive mattress there and not considering how we slept. Few days later, we went to a different Sleep Experts and met with Tom (I think). We did the expert match thing again and right of the bat, he told us he would start on the lower end then work up because what's the point of having to spend more than you need to? He's my kind of guy! We tried about four mattresses and picked out a Serra iComfort at $2500. He had us try one more that was much more expensive just to see the difference. We didn't feel much of a difference and we picked the $2500 one. He gave us the marketed $100 off the mattress and after I asked about pillows/sheets, he said he'll give us a $200 credit on that as well. I also asked about the Yelp freebie and he said you don't want that. It's a pretty cheap frame. This deal is much better. Yes! When we were checking out he said he'll just throw in another $100 off to make it an even $400 off. Fantastic! The mattress was delivered a couple days later with seriously the most amazing delivery service ever. Red Carpet deliveries. They literally rolled out a red carpet at my front door and put on red booties over your shoes. I love companies that do that. My only curiosity is that another couple came in after us and since he was the only employee, they had to wait a long time. He told him he would make it worth their while. I want to know what kind of deal they got! read more

The most effortless and smoothest transaction ever on buying a mattress. I went expecting they were going to try to up-sell me all kinds of stuff: mattress pads, a bed frame, warranties etc. to my surprise none of that was offered and we were in and out the door in 20 minutes! Ron was our sales advisor, totally recommended him and this store. We love our queen pillow top mattress and it was only $299 and no tax (black friday deal!) read more

Worst experience ever! Took my 85 year old mother to check out mattresses. My siblings and I are getting her one for Mother's Day. The salesperson was nice until the point when I said we were just looking around. Mom asked to see the least expensive one because she thought I was going to get it myself. What she doesn't know and the salesperson either was that we are getting her a good quality one. As soon as the salesperson knew he wasn't going to get a sale. He went to sit down at the desk and didn't even say bye after I said 'thank you and goodbye' I did not get an answer. They were not busy as there was another salesperson sitting at the desk with a customer. Incredibly rude. No care for customer service!Never returning to this store and good thing we went with the store across the street! read more

My husband and I just move to Frisco and needed a new mattress for our new home. The first stop on our search brought us to Sleep Experts because it's right by our house and I'm glad to say our search is over! The sales woman, Marisa, was extremely helpful and could not have been more patient as I peppered her with what I'm sure felt like 100 questions :). The no pressure, take-your-time approach felt more like sleep consulting than sales! (My husband is in sales...so I can fairly decipher the difference ;) In addition, they have toys in store and are very prepared for families with kids to spend some time there while selecting a bed. Would recommend! read more

Our experience with John Hall at Sleep Experts in Frisco, Texas was nothing short of professional. John took his time with explaining the intricacies behind the science of how people sleep and which mattresses are suitable for certain types of people. My husband and I felt more than confident with the mattresses that John suggested for us. Ask for John!!!!! Carmen read more

The best customer service. Dylan was knowledgeable and patient with us as we picked out a new bed for our son. He made sure it was the best choice and price point. The mattress is wonderful and we couldn't be happier! Also came back for another item and had a great experience with Gabe. Thank you!!! read more

Just had the pleasure of doing business with Tom who helped us find the absolute perfect mattress for my wife and I. Tom was very professional, knowledgeable and easy to work with! I made the mistake of going to Mattress Firm across the street and my experience was MUCH worse. The salesmen at MF were not professional, not knowledgeable and very pushy! You will see a remarkable difference in the caliber of the store and the employees at Sleep Experts. The overall look and feel of the store is very comfortable and inviting. Tom has a very consultative approach and will tell you the pros and cons of each mattress in the store. The only reason I did not give this a 5 star review is the fact that I came into the store on Saturday morning 30 minutes after the store opened and was charged $40 to deliver my mattress and they were unable to deliver it same day. If you are like me, when I drop $3000 on a new mattress, don't charge me to deliver it and I want to sleep on it the same night! Make sure you have done your homework on mattresses before you go and negotiate! Make sure to have them include the Techogel Anatomic pillow with your purchase, as it is simply amazing! Have them throw in the mattress protector as well. There is lots of room for negotiation there. I am pleased with my experience there an although I didn't get everything I wanted there at the price and financing option that I had in mind, I recommend Sleep Experts over ANY OTHER mattress company out there, including their sister stores (Mattress Firm being one). I will recommend the store to my friends and family! Thanks Tom for a great experience and I will be back! read more

My dad and I had the most wonderful experience at the Sleep Experts off Eldorado in Frisco, Texas! Tom Dayeh was so kind and gave us the BEST customer service. He helped my dad find the perfect mattress so quickly! The store is also beautiful, clean and very easy to shop around. I am very grateful for the phenomenal shopping experience my dad and I had at Sleep Experts today, and I will definitely be back to purchase my next mattress. I highly recommend Sleep Experts, and this location. Thank you! read more

Great Customer Service! A big shout out to Joel and Joe for great service at this location. We love our mattress and box springs and these gentlemen know how to find out what is best for you! I will use them again. read more

Tom is wonderful--truly knowledgable about the products and passionate about them, too! What a surprisingly fantastic experience!

I've bought beds from 5 different retailers, I can honestly say this was the best experience. I always dread buying mattresses, I feel like the sales person is lurking in the corners. This was not the case. Jordan Smith was very knowledgable, courteous and professional. We didn't feel like we were being hovered over or swayed to purchase a certain bed. It was a fantastic experience from beginning to end! The bed was delivered within 4 days with no hiccups. We will highly recommend this establishment. Thank you Jordan for your exceptional customer service! read more

Marisa was amazing! I'm a simple bad shopper. I walked in, told her what I wanted, and I was out in 4 1/2 minutes. Got a great deal on a bed and was able to enjoy her sparkling personality all in one trip read more

Mattress Firm Eldorado - Mattresses Near Me - Frisco, Texas

The wife and I decided it was time to upgrade to a king mattress from our old queen size. The experts at Sleep Experts were nothing short of that, specifically John. The magical machine that you lay on, to find out what mattress you need, is pretty cool, but without his knowledge we might have left with less than we came for. Our mattress arrived during the estimated window that was decided upon and I have never witnessed two more efficient gentleman in my life. It was out with the old and in with the new, literally, in a matter of 15 minutes. Amazing experience and world class service! read more

Worked with John and he was fantastic. My wife and I used the expert match device and it ended up recommending a bed that was on the lower end of the price point. Not sure what the reviewer below is talking about. It was stressed to us that we should be concerned with choosing a bed that fit our needs instead of focusing on price. This resulted in us leaving with a bed that I can confidently say is in the lower priced tier of their offerings. I would send anyone I know to this location. Absolutely wonderful experience. read more

Highly recommend this Sleep Experts location. John Hall is the salesman to ask for. He's knowledgeable about finding the right bed with the right support for you. And he's not pushy and helped us get a great deal! He let us lay on the bed as long as we needed, wanting us to be sure we got the right one. We will go back here when we are ready to buy the other beds in our house. read more

Tom is very professional. He has very good knowledge about various types of mattresses. We had a very nice shopping experience. Edit: I have initially gave 5 stars for Customer Service in the store. When the warehouse people actually delivered items, they missed few items like pillows and protector sheet. They asked me to pick them up from the store. when I went to the store, they said those delivery people have cheated me and kept those things for themselves. Robert and Tom in the store were good enough to understand the situation and gave my stuff that I paid for. But be careful with those delivery people. If they say something like that, make sure to call the store immediately and also get a written proof. Lesson learnt. read more

Peyton made my choice easy and quick. The expert mattress system was pretty cool. A painless shopping experience.

From the time we walked in the door to Sleep Experts I knew we were in the right hands. Mr. Robert greeted us and quickly got us started to find our new mattress. We were put on the "test bed", for lack of better words, to find our ideal mattress. After that Mr. Robert walked us through different styles and makes of mattresses and explained how each was different. He knows his stuff! We were able to find the perfect mattress and he also gave us a sweet deal on the pillows too! Best customer service I've had in awhile. Thumbs up to this location. Robert, you rock!! read more

Our experience with our salesperson Tom was great! He took the time to explain the features and benefits of the mattresses we matched up with on the sleep machine. He was very knowledgeable and courteous. The place was clean and neat and there was a great selection to choose from in different price ranges. I would highly recommend anyone looking for a new mattress to give Sleep Experts and Tom a shot. He was excellent in helping us find what we needed and gave us a lot of information about mattresses and sleep systems. He really made it super easy to do business with. I will definitely be coming back! Sleep experts and Tom went above and beyond my expectations and gave us outstanding customer service! Thank you. read more

I went to a few places in Frisco to get quotes. this location by far was really willing to work with me. Joseph was very helpful and offered a few different choices for my son who is moving out. Joseph ended up offering us a deal we couldn't refuse. read more

John helped me find a mattress for my twins. The service was absolutely perfect and everything he said happened. The delivery guys called ahead of schedule and were extremely professional and friendly. I would recommend them to anyone! read more

My first time in a Sleep Experts store. They had this system that checked out your sleep positions and recommended some compatible beds for me and my wife. After that our sales person John was extremely attentive, knowledgeable and helpful in explaining each of the beds. I highly recommend SE and John as it was a great experience for us. read more

Needed to purchase a queen size mattress set and frame for our guest bedroom. Angeleeta from Mattress Firm was very knowledgeable and helped me make the best purchase for my purpose. I felt very comfortable with the sales transaction. Love that Mattress Firm will beat the best price by 10%!!!!! read more

Very nice people made us an awesome deal with 3 mattresses even through in nice pillows for free!!