A late night stop, glad we could find a room. Comfortable bed, but in room coffee tasted bad and we…read morewere disappointed that there was no coffee in the lobby. We could have bought our coffee in the restaurant but didn't. They had stocked only 1 bath towel in the room.

Check in - awesome Room - awesome…read moreMorning manager - awesome Breakfast guy - awesome Breakfast - 90% awesome Value - questionable. My biggest complaint? WTF happened to the cinnamon rolls? Seriously, due to snowstorm on my route home, I pulled up a list of available hotels and selected this property over the Candlewood Suites almost exclusively due to HIE breakfast and, in doing so, paid an extra $40. The breakfast was great and the guy working there was helpful, friendly and very attentive. But those "new and improved" Cinnabon rolls were a total let-down. While they smelled good, they were lukewarm, too dense and largely taste-less. If I wanted taste-less mass prepared breakfast pastries I'd have stayed at the dozens of other hotel options. Instead, I stayed here for the awesome cinnamon rolls that HIE hotels are known for. I know you still have them - I had 2 on Tuesday morning in Fargo. I can only surmise that Cinnabon is paying you a ton of "dough" to proudly display their logo and serve their rolls. Don't get me wrong - I love Cinnabon rolls. But these are not normal Cinnabon rolls - these are some kind of 2nd rate imposters that obviously come frozen and then are thawed and slightly warmed to room temperature. I've had better cinnamon rolls out of vending machines. You are going to lose more money than you make on this deal. Am I overreacting here? If you think so then you don't understand the importance of breakfast pastries or the pure joy of eating a traditional HIE cinnamon roll. They are pastries that just simply make you happy and ready to face the day. The new ones made me want to go back to bed. This started as a 1 star review but this hotel is great and the people are awesome - it's not their fault that the corporate people are morons. But the cinnamon rolls are a differentiating factor for Holiday Inn Express. You've lost that now. And me.

Clean hotel. Much nicer than other La Quinta hotels that I've stayed at. The front desk staff was…read morefriendly. The hotel is pet friendly. There's a pet relief area, with dog waste bags available. The hotel is right next to a gas station/liquor. There are several restaurants & a Starbucks within walking distance. Upon first arrival, the parking lot might seem rather small. However, there is also parking available on the S/SW part of the hotel. The hotel staff was plating breakfast meals due to COVID. Two complaints: The pillows are mediocre. Also, I've stayed at this La Quinta several times. During one stay, the heat & A/C unit worked great. The other stay, it didn't work properly.

(1/5) - Editing my previous 5-star review I stayed at this…read moreLa Quinta last year during a cross-country Christmas road trip and had a perfectly fine experience- this year. WOW. After a 24-hour drive from Seattle, I arrived to find an empty, lifeless lobby--no fireplace, no other guests, and even the small retail counter was completely bare. The only staff member present appeared very young and visibly unprofessional, with hickeys covering her neck. I had my ID and credit card ready and simply mentioned that I was a returning guest and asked for the best available room rate. That should have been straightforward. Instead, I stood waiting for about 15 minutes before she told me she needed to call her boss. When I asked if there was a problem, she explained that it was her first day, she didn't know what she was doing, and that she had been left alone at the front desk. That was the breaking point. After an exhausting drive, I wasn't interested in being someone's training exercise. I asked for my card back and left to stay elsewhere. This experience points to one thing: poor management. Leaving an untrained employee alone to run an entire hotel--especially during the holidays--is unacceptable. It's disappointing, because I've historically had good experiences with La Quinta and expected better. Unfortunately, I won't be returning to this location.

Stayed here 1 night on a road trip. It's a bit pricier than I'd liked but it was worth it. It's…read moreclean (-1 pt because the shower needs some scrubbing), and the check in system is so convenient! I like not having to go to the front desk to do a formal check in, and I was able to go directly to my room without any issues. Comfy room, spacious. I really like the set up of this hotel; the elevator is in a convenient spot and the pool is right next to it also. The pool is heated which was so nice and I loved the hot tub. My only complaint other than the shower was that the usb plug next to the bed wasn't working so charging my phone was a pain (I forgot the wall charger part in the car). Overall, I'd stay again for sure.

Stopped here for one night on a road trip. Our check in was easy, however, there was an issue with…read moreour room. We went back to the front desk and they took care of us - getting us a new room (which was actually an upgrade)! They said they would refund us completely and after calling them and connecting with Expedia (I booked the room through Expedia) I received a full refund. Unmatched customer service. As far as the Home2Suites hotel goes, the room we had was large and clean. We were only there for one night, but there was an entire living room in addition to the king suite and bathroom. If I have to nit pick something, the soap dispenser in the shower was empty and the extra bedding was missing pillowcases (I like a bed full of pillows). Not even worth taking a star away because the customer service was just outstanding. Breakfast was great in the morning, who doesn't love waffles?! Hot coffee, oatmeal, bagels and toast, fruit, and cereal. Overall, a wonderful stay.

A Masterclass in "How Is This Place Still Open?"…read more If you're looking for a hotel that combines the charm of an abandoned roadside Bate's motel with the customer service of a witness protection program, congratulations--you've found it. We booked our room a year in advance, yet somehow ended up in a handicap-accessible room that we never requested. Apparently reservations are more of a fun suggestion than an actual system. The shower was an unforgettable experience. The shower head had water pressure that was fine and shocking coming from what looked like a 2nd hand store showerhead, complete with mold for that authentic "nature spa" feel. The shower itself also featured mold, because apparently cleanliness is considered optional here. The pool? Let's just say if you've ever wanted to swim in what looked like a science fair experiment, this is your chance. The water was murky with green residue clinging to the sides. I wasn't sure whether to swim or call environmental services. To be fair the hotel did realize this fact and shut down the pool for repairs. Good for them. Breakfast was equally adventurous. The hash browns were somehow both warm and still raw. The bacon looked like it had merely been introduced to heat and then immediately removed before things got too serious. If you're on a strict raw-food diet, you'll love it. Our room came with a broken garbage disposal, which was fitting because nothing else seemed to work either. The pull-out sofa bed didn't have pillows. Not one. Not in the sofa bag nor anywhere in the room, we had to wait for the front desk find their hunting license and hunt the pillow fluff animal down. They were finally successful about 1/2 hour later. Maybe they were being protected as historical artifacts or endangered species, who knows at that point. Speaking of historical artifacts, we also discovered what appeared to be petrified animal poop in the room. I'm no archaeologist, but I'm fairly certain it had been there long enough to qualify for the National Register of Historic Places. Outside wasn't any better. The fire pit was broken, with pieces scattered around just waiting to slice someone's foot open. Nothing like a good 'ol potential tetanus shot while on vacation. The patio cushions looked like they had lost a fight with a pack of raccoons, and the patio itself was decorated with cigarette butts and trash. Very classy. The hallways featured broken light fixtures, giving the place just enough horror movie atmosphere to make you wonder if you'd survive the night. Yet, whenever we tried finding maintenance...well...good luck. They seemed to exist only as local legends. As for management, I'm beginning to suspect the manager is either Bigfoot or the Loch Ness Monster as everyone talks about them, but nobody has actually seen one. The staff was super nice but all seemed incredibly new, as if they had been hired earlier that morning and handed a name tag with the words, "Good luck." This hotel advertises hospitality but delivers an escape room experience where the challenge is surviving your stay. If neglect were an Olympic sport, this place would be taking home the gold.

We stayed for one night and that was unfortunately enough for us…read more For the pros, you do get a very large room for the money. Our room had a kitchenette, a sitting area, and a separate bedroom. We all liked the breakfast options, as well. For the cons, it just seems like the hotel has been neglected over the years. A lot of the furniture was worn and in need of replacement. The blinds in the bedroom were broken. And there were several ick factors - the bathroom tub area, stains on the carpet, etc... It just felt a bit run down. Also, our room had a locked closet that seemed to have an A/C unit or HVAC of some sort. The sound was so loud that it kept our children awake and legitimately scared them. If you are fine with having a bit more of a rundown hotel and need a room with a lot of space, then this is your place. If you are someone who likes cleanliness, though, you may be turned off by the state of the rooms.

We stayed here for three nights recently and the hotel staff were amazing! They were friendly and…read morehelpful and we felt warmly welcomed. The bed and pillows were super comfy and we really enjoyed our stay. The room was really clean as well. There was also plenty of parking, which was nice! The location is convenient and the price of the room was reasonably priced. While the room itself was reasonably priced in my opinion, the $75 pet fee seemed steep. We knew this going in, although if we traveled here again with our dog, I'm unsure if we would stay here again or look for a place that doesn't have such a high pet fee. I like that it had a kitchen in the room, which was also very convenient. An all around great place to stay in the area!

Great experience from start to finish. Stayed here during a…read morewinter road trip and couldn't have picked a better stop. The location is very convenient, the price was affordable, and the entrance felt genuinely welcoming, especially with a fireplace going while a bitter cold storm raged outside. I arrived early and was offered early check-in, which was hugely appreciated after a long drive. The room itself was spacious, warm, and extremely comfortable, perfect for actually resting and recharging. Amenities were IMPRESSIVE. You heard me. heated pool, spa, fitness center, and a business center, all well maintained. Everything felt thoughtfully set up for travelers who actually need comfort, not just a place to crash. The only minor complaint (and it's a fair one) is the $75 pet fee. That said, it didn't take away from an otherwise excellent stay, thats just me being cheap and honest. Will absolutely be staying here again and would recommend it without hesitation! *Special Edit* I wrote the review while in my room so I had to come back and make an edit just to highlight the Breakfast Buffet! Wow! I was so impressed. The area was immaculate and the lady servicing the area was keeping everything FRESH. I'm not talking a continental tea/juice/coffee folks, you'll find the standard cereal, breads, cold bar; But you'll also find a fresh Waffle station, Hot Scrambled Eggs, French Toast Sticks, and Ham! All COMPLIMENTARY!

This place ROCKS! Between Nate (Front Desk Guy, Extraordinaire) borrowing me some tools to fix my…read moresister-in-law's headlight to Nate and this other chick letting me borrow a couple of dining room chairs to take up to my room so we could play some cards with Nana on Easter Weekend, these guys really went the extra mile to make our stay awesome! Plus, the rooms are nice and the kids loved the pool and the water slide. would definitely recommend this place to friends!

I have stayed at this hotel multiple times over the past few years while traveling for youth…read morebaseball and basketball tournaments. As one of the coaches who helps determine where our teams stay, I've personally brought well over 40 room nights to this property, with another 16 room nights from eight families planned for this coming winter. Unfortunately, this experience completely changed my opinion of this hotel. Our baseball tournament was canceled, making the trip unnecessary. I had also purchased travel insurance because I believed I would be protected if something unexpected happened. As soon as the tournament was canceled, I contacted the hotel hoping they would work with a repeat customer. Instead, I received no meaningful assistance. The manager would not return my calls or speak with me directly, and my emails went unanswered. Choice Hotels customer service simply pointed back to the hotel's cancellation policy and offered no solution. At no point did anyone seem interested in the fact that I had been a loyal customer who had brought significant business to this property over the years. I understand that hotels have cancellation policies. My disappointment isn't with having policies--it's with the complete lack of customer service, communication, and willingness to work with a loyal guest when circumstances outside of our control canceled the reason for our trip. A one-time exception, a credit toward a future stay, or any effort to keep a repeat customer would have gone a long way. Instead, this experience has ensured that our teams and families will be looking elsewhere for future tournaments. Customer loyalty should matter. Unfortunately, it didn't here.

Reserved a suite for the hot tub in room, sofa bed and king size bed. Room 118. The room smelled…read morebad. Took the cushions off the sofa and found cheetos and other food crumbs. Pulled the bed out and found stains. Reported to the front desk and was asked if I needed to use the sofa bed. Then offered a room with 2 queen size beds and use of the hot tub in the dirty room or use of the hot tub in the public area after hours 12 am. Upon checking out we were told we had been given a discount. It appears to be 45 dollars off. We were moved to a lesser cost room so that is appropriate the room was smaller and not what we had reserved.

Nice place to stay ... we've done it many times. Now I cannot even find a spot online to put my…read morerewards number. Start booking and find I may as well stay at the Holiday Inn Express with the extra charges including a $10 human service charge above Bismarck's huge lodging tax. ?What? I need a place to stay not a babysitter! Try two numbers and cannot talk to Bismarck hotel. I think that is what they said. English at the AMERICINN must be a second language. Frustrated. I will go back to the Hampton or Holiday. More money but less frustration. Was a nice place to stay. Good breakfast. But sorry. Not my go-to anymore ...

Don't bother making a reservation and try to plan a trip because they will give your room away…read more I'm even a Gold Club member and it doesn't matter. Customer service is less than desired.

Hideously obnoxious noise on 3rd floor emanating from the hall AC unit intake vent which was dirty…read morewith mold/mildew. Audible in room. Otherwise it was ok.

Not at all a fan - customer service is horrible. Absolutely do not recommend. An absolutely poor…read morerepresentation of the Marriott brand.

Their customer service is absolutely horrible. Worst experience at a hotel I've ever had. 10/10…read morewould not recommend.