TERRIBLE. I mean, really bad. Disgusting. Dark, dirty, Internet out for 24hours, awful service,…read morelack of staff, poor lighting, bad odors, coffee NEVER EVER hot, lobby floors / carpet regularly filthy, hair and blood on surfaces and so much more! Prior to 2022, I thought this hotel was the best in Erie. I'd stayed there 5 separate times during visits home in the last decade. Amazing employees. But now? The place has been ruined. I had a weeks reservation and left 2 days early, no refund. Every day was a struggle not to leave and just find a hotel on the under-construction Bayfront instead. Apparently SpringHill Suites was bought out and "renovated" back in 2022-2023 (you wouldn't know it to see the place). They removed the upgraded suites with Hot Tubs and made everything cookie cutter with dark floors, walls, and lighting. It's so dark you can barely see when away from the one single window. I'm not exaggerating. I can only imagine its to hide the filth because they've cut back on all cleaning/staffing. There is only 1 person on front-desk duty at a time and usually a long wait for anything. The Internet went out one day, all day (and night) - and there was no notice or explanation or communication that went out to guests. Many guests were understandably upset; staff did not care. Older guy with gray hair who on duty said he'd made the call to tech support and got a service ticket. I asked if he'd followed up for status - and his face showed the expression of a dumb*ss who'd never think to do such a thing. He really was the worst of them. A sorry sack of worthlessness and sorrow. If he didn't have such a bad attitude, I'd pity him. Bare minimum is the name of the game in this place. Lobby cleaned once a day in the morning, and not thoroughly. Always had to step over chunks of dirt, mud, grass etc. Didn't matter what time of day you'd try the coffee, it was NEVER hot. I experienced this EVERY FREAKIN' DAY. Then I'd ask the front desk for hot coffee and they'd grab a new dispenser from the supply room (a room from which a rotton odor would consistently waft out of). So why is it that staff can't just learn to replace the coffee regularly if it's ready in the back? Not hard to set a timer to put new coffee out every 3 hours or so. Same time every day. Bare minimum effort, that's why. No proactivity and no one cares. Poor manager was only hired 3 months prior they said. Likely a high turnover will continue for the foreseeable future. This place nearly ruined my trip. I didn't let it, but it was a struggle. AVOID this hotel at all costs to demonstrate that we won't just accept nastiness and slop. *NOTE: Upon my arrival, and seeing what the hotel had become and how DARK the rooms were, I tried to cancel the stay. The front desk clerk tried, but had to call the manager who wouldn't allow it because it was a "nonrefundable" reservation.*

This hotel was very nice, as Marriott Hotels always are. The lobby had a pretty Christmas tree…read more Staff were nice. However, some details were overlooked like a hair in the shower and the hair dryer bag being dirty, on arrival. Also, the TV remote needed new batteries. The shower had good water pressure and a rain shower head. The continental breakfast had a good selection of food, including a waffle iron (but it only went till 9:30am). The bed was comfortable and the room was spacious. The room included 2 beds, a sleeper sofa, a mini fridge, a microwave, two TV's, and a Bible (in the dresser). The TV had a good selection of channels (Hallmark, Freeform, GAF). I liked that there was an extra sink and mirror outside of the bathroom, which made it easier for everyone to get ready to leave in the morning. There was a pool on site but we didn't use it, due to it being a short stay. The elevator was poorly marked (on the 3rd floor), as in there was no overhead sign pointing it out from a distance.

I stayed at this hotel last month.  It was clean, the staff was pleasant and helpful, and it was…read moreclose to the places I was going.   Making reservations was another matter.  I was having a hard time with online reservations so I called.  I made reservations.  I was asked if I wanted to join their rewards program.  I said okay and was connected to another representative.  This person signed me up for the rewards and wanted to schedule me for another hotel stay at a very cheap cost.  I was interested and she proceeded to ask me which of three places I would like to go.  I really didn't want to go to any but thought it was just a question so told her which place.  She then wanted me to book, commit, and pay for the reservation.  I told her I could not commit to something like that.  I was only booking this particular stay due to a death of someone very close to me.  I kept telling her I was not interested in booking a place at this time.  She kept insisting and when initially she was very cordial, she became aggressive, insistent, and almost pouting like a child.  I had to be very firm and raised my voice and told her for the last time I was not interested.  I almost cancelled the reservation and check with another hotel.   I also do not care for a $5.00 parking fee. ​​​​​​​

Overall positive experience. Friendly welcome. Spacious room. Overall clean with some issues…read more Comfortable bed and pillows. Small fridge in room. Flooring is nice and fresh but makes for some noise if someone is above you walking around their room. They have a small bar and restaurant off lobby. Good value for a quick overnight stay while traveling.

See above review. If you have to stay here, stay in an odd…read morenumbered room. The breakfast buffet was decent

I was absolutely shocked when I called to book a room over the phone. Whoever picked up the call…read morewas extremely unprofessional and rude - she certainly needs to be retrained on her etiquette. I was looking to book a single room and when I made the request, she laughed at me, continued talking to her coworker, and then asked me to repeat. After I repeated, she found a room and immediately asked for my card without clarifying the dates, the type of room, or the rate. I had to spell out every detail for her to properly inform me. Then after I gave her my card, she immediately said bye to hang up until I barely caught her to ask her to send a confirmation email - how else am I supposed to get the details?! She then rudely asked for my email and then immediately said bye to hang up. She is extremely unprofessional, rude, and incompetent. This establishment needs to retrain all their employees and make sure no other customer feels this way. Her manners made me cancel my reservation - I refuse to stay at a place who tolerates this behavior

It's all about the sounds. Trucks jamming gears to go uphill, trucks running Jake brakes downhill,…read morethe trains, the people who checked in at 1:15 am. The AC sometimes sounds like a vacuum cleaner, sometimes like a blender. The elevator jolts when you step into it, then shakes and moans as it climbs. The ice machine is broken, so it constantly clicks and wheezes and gurgles. The staff is wonderful, except for the front desk. It seems like they would rather be elsewhere, and wish that you would be elsewhere too.

We arrived over an hour early to pick up our Splash Lagoon tickets, and to our surprise our room…read morewas ready early! Customer service was top notch, friendly and knowledgeable.. Shout out to Alex, her hospitality was fantastic! Our two young sons thought she was great with her fun Star Wars knowledge! Our room was nice, the separate bunks for our kiddos was a win. Easy access to Splash as well, which is the main reason we chose this hotel. The decor is a little dated but being at such a tourist attraction and always being busy, it's understandable. Everything was clean and neat around the building. Breakfast was yummy with lots of variety and two sides of the buffet to keep the line rolling. We will DEFINITELY be staying here on our next trip to Splash!

Price - average Front desk - average for a Hilton property…read more The lady I dealt with was okay, but seamed perturbed that I requested an early check in when I called in advance of my stay. Regardless, she got me in the room quite early Room - average. Very loud AC and tough to maintain a comfortable temperature setting Bathroom - see photos. Very poor condition. Broken drain. Badly stained tub. Mildew. Shower handle loose. Overall, this is a below average property in need of better quality renovations. Bathroom was a bit off putting, but I appreciated the early check in.

The Hilton Garden Inn was hospitable enough and safe and clean in these tough times of COVID…read more When we checked in 3/21/2021, the clerk gave us two bottles of water and swiftly gave us our key, seeing that we were a little haggard due to out after of traveling from Grand Rapids. I was able to utilize the lobby for my meeting with my junior high students on 3/22/2021. The kind woman at the desk even supplied me with a pen and paper so I could properly prepare for my Google Meet without re-entering my room and reawakening my better half. Without a breakfast, due to the Pandemic, there were some pricey items that one could buy. $2.50 large Rice Crispy Treats and $2.50 almond nut peanut butter snack bars were a little costly. These amenities should have been included but I realize all businesses are having a hard time. Finally, I want to expand on the cleanliness and care that Hilton puts towards going beyond safety standards to guarantee their customers' safety and wellness. To name a few items: the room has a taped entry showing that the room has not been entered since being cleaned. Both Hilton's that we have stayed in the past 3 weeks had jars to leave your pass cards in upon departure. Finally, areas where patrons had been sitting in the lobby were cleaned and ready for another patron to sit down. Great job, Hilton Erie Pennsylvania!!!

We stopped at this Marriott en route to NY, and we would definitely come back. Normally Courtyard…read moreMarriotts are not the nicest in the crop, but this one exceeded our expectations. The front staff was extremely kind, and the room was extremely spacious, providing a separate space for our young son to sleep. Location is great (close to the highway and ample restaurants), and people generally adhere to COVID protocols, which was comforting. Would definitely stay here again!

Very disappointing experience, especially given the level of service I expected from this hotel…read more I requested turndown service around 1:00 p.m. When I returned to the room at 10:30 p.m., nothing had been done. I immediately contacted the hotel through chat and received only a brief "we do apologize" response. Since we had no clean towels or fresh linens, I went to the front desk myself and was told towels would be brought up within 20 minutes. After waiting another hour with no delivery, I had to return to the front desk again. I was given one towel and one washcloth for a room with two guests because the remaining towels were still "in the washing machine." The sheets were never changed. The hotel appeared very short-staffed, and while I understand staffing challenges happen, guests should not have to repeatedly chase down basic housekeeping service. As a Silver member for nearly 10 years, I've stayed frequently enough to know this experience fell well below expectations. Very disappointing stay and not the level of service I expected.

This is raggedy! No elevator. No waterpark passes included. Our floor is buckled. The fridge is…read morewarm. I'm throughly disappointed. My bedspread is dirty and the pillow had a hair on it. How much worse can it be? Glad you asked, the second floor doesn't have ac in the hallways. We are booked for 4 nights after having our Airbnb cancelled for an event. What a disappointment. Had we known the limitations of allowing our party to be rebooked through a third party we would have accepted the refund to the cc and rebooked individually, I'll update if we have any other nightmares during the trip but so far this is the bottom of the barrel.

I suppose the one positive is that this hotel is connected to Splash Lagoon so you don't have to go…read moreoutside if you are using the water park. It is also close to 90. That is about where the positives end. We booked this hotel as part of a package through Splash Lagoon. I wish we would have paid the about $50 more to stay at one of the other connected hotels. When we went to check in, the clerk basically couldn't be bothered to be there. They were borderline rude and couldn't answer a basic question we had. When we got to our room, all but one of the lights were burnt our or didn't work. When we called to mention it, the clerk said something along the lines of "what do you want me to do about it" Then said "I suppose we could move you to a different room since I don't know if we have someone that can look at the lights" The new room was better, but definitely well worn and dated. The walls are also very thin. You could hear conversations and the TV from the rooms nearby and could hear anytime someone walked down the hallway. It is a fairly long walk to the waterpark, but it is nice to not have to worry about going outside to get in to the park. I will say breakfast in the morning was actually decent. The breakfast workers were all very friendly and accommodating and the breakfast area was clean and replenished. It was a warm, mostly clean place to sleep with a fairly decent breakfast, but I would never stay here again.

when we arrived I spoke to the clerk/owner at the desk regarding a family emergency and could we…read morecancel our second night. he said it had to be through booking.com. booking.com sent a request to the inn asking to let us out if our second nice without fee/penalty. the inn refused. as soon as we arrived we realized the inn was run down. the price was outrageous for this Inn. very disappointed.

I was delighted to find this hotel as an alternative to the big chains and found it to be perfectly…read moreadequate. My trip was short notice and only for one night which was easily arranged. The owners were all very nice and I had no issues during my stay. Conveniently located a few minutes from US 90, I felt comfortable there and would stay again.

My husband and I reserved a room at this hotel for two weekend nights. My husband described the…read morebuilding, room, and employees' service as "fine," and here are more details: Advantages: This hotel has reasonable nightly rates. It is a short drive to the downtown city, zoo, waterpark, and more. It offers free wi-fi, free buffet breakfast, a fitness center, a business center, meeting rooms, and an indoor pool. We experienced no problems with the bedroom, bathroom, living room, or kitchen. Neutral: The hotel charges a $10 fee for parking your vehicle and a fee of $50-75 for up to two dogs/cats. Disadvantages: During the winter, the room had only heating and no air-conditioning, so the room became 76 degrees and felt too hot for my husband.

This is a great hotel and the breakfast is delicious! The pool is a lot of fun and the location is…read moregreat if you enjoy shopping. It's a quick walk to the Millcreek Mall and there is a nice strip mall next to the hotel. The exercise room is clean and the free water is great

We had a really good stay at Home2 Suites in Erie! We had a huge handicap-accessible room, and the…read moreamount of space was fantastic. The beds were comfortable and the sheets were incredibly soft, although the sheets absolutely would not stay on the bed, and we were constantly having to fix them. The biggest cleanliness issue was finding an entire head of lettuce left in the refrigerator from the previous guests, which was definitely an unpleasant surprise and made us question how thoroughly the fridge had been checked between stays. The pool was decent, although the water was quite chilly. Breakfast was very good with a nice variety of options, and I especially appreciated having actual ceramic plates and real silverware instead of everything being disposable. It was a small touch, but it made breakfast feel much nicer. Especially enjoyed the French toast and chicken sausage options! Our room also didn't have an ice bucket, but since the kitchenette was well stocked, we just used one of the bowls from the kitchen drawer and made it work. Overall, the positives definitely outweighed the negatives. We enjoyed the spacious room, comfortable beds, kitchenette, and breakfast and would stay here again. I'd give it 4 out of 5 stars -- a good stay with just a few housekeeping/room-detail issues that could be improved.

This Home 2 Suites by Hilton hotel has amenities such as complimentary self-parking, an indoor…read morepool, a fitness center, a business center, complimentary breakfast, free WiFi, and pet-friendly rooms for a non-refundable fee. For many years, my husband and I have visited Erie off and on and stayed in this Hilton Home 2 Suites hotel. His most recent stay was in August 2026. We have never experienced any problems here, and he always calls the hotel "fine." We like the hotel's proximity to other businesses as well as its reasonable nightly prices and its free parking, breakfast, and wi-fi. We will likely stay here again in the future.