The furniture is top notch high quality. Sales/service is friendly and low pressure. A bit pricey…read more-- but for long term ownership, worth the investment.

A Disappointing Experience with Borofka's Burnsville After Years of Loyalty…read more My husband and I have been going to Borofka's Furniture in Burnsville, MN for many years. Throughout our visits, the sales staff were consistently pleasant and professional, which is why we were excited to finally make a significant purchase in September 2025. The Promising Beginning We had previously spoken with store manager Martin Thorpe and were genuinely impressed by his professionalism and attentiveness. When we returned in September, we were pleased to see Martin still on staff and looked forward to working with him. He exceeded our initial expectations by visiting our home to assess our living room layout personally, then returning to the store to prepare a thoughtful presentation tailored to our needs. We appreciated his approach and went home to carefully consider our options. On September 23, 2025, we returned to finalize our purchase and select materials. Throughout this process, Martin was polite and reassuring. We were so impressed that when our daughter expressed interest in purchasing furniture, we enthusiastically recommended Martin. He welcomed the opportunity to help her and asked her to visit the showroom. While scheduling conflicts prevented that visit from happening immediately, Martin was understanding and gracious about the delay. During the sales process, Martin made a specific commitment that gave us confidence in our nearly $10,000 investment: he assured us he would personally attend the delivery to ensure the furniture was arranged according to our agreed-upon plan. Where the Experience Fell Apart The initial six-week delivery timeline was extended by a couple of weeks due to high order volume during a promotion--an understandable delay that we accepted without complaint. However, communication became increasingly problematic. When my husband stopped by the store about a week before Thanksgiving to check on our order, Martin mentioned the manufacturer was slow to respond and communicated only via email. He promised to update us but never did. After Thanksgiving, we finally received a call--not from Martin, but from another store employee--informing us our furniture was ready for delivery. We scheduled the appointment, naturally expecting Martin to honor his commitment to be present. The Delivery Day Disappointment The delivery team was exceptional--respectful, professional, and clearly experienced. When I asked where Martin was, they were as surprised as we were. They had no information about his promised attendance and no floor plan for furniture placement. A call to the store revealed that Martin was on vacation and apparently knew nothing about being present for our delivery. What hurt most wasn't that Martin took time off--employees certainly deserve vacations. What was deeply disappointing was the complete lack of communication or planning. Martin never: Informed us he wouldn't be available Arranged for another staff member to fulfill his commitment Provided the delivery team with our floor plan Followed up after the delivery The delivery professionals handled the situation admirably, sharing their experience and suggestions to help us make decisions Martin should have guided us through. They clearly felt as uninformed as we did. The Aftermath and Our Current Feelings Since delivery, there has been zero follow-up communication from Martin or anyone at Borofka's. No check-in to ensure we're satisfied, no acknowledgment of the broken commitment, no attempt to make things right. This experience has left us feeling like we were valued only until the sale was completed. Once our nearly $10,000 was secured, we seemingly ceased to matter. For a store manager--someone who should exemplify exceptional customer service and set the standard for their team--this lack of follow-through is particularly concerning. Our Perspective Going Forward We want to be clear: the furniture quality is excellent, which is why we chose Borofka's in the first place. The delivery team was outstanding and did their best in a difficult situation they didn't create. However, we are now reluctant to: Return to the Burnsville location for future purchases Visit other Borofka's locations, despite knowing one manager's behavior shouldn't reflect on all stores Recommend Borofka's to friends and family When a store manager treats customers this way, it raises legitimate questions about how the rest of the staff is being trained and what standard of customer care the company values. What We Hope For We hope other customers don't experience what we did. We hope this feedback reaches leadership who care about customer relationships extending beyond the point of sale. And we hope that in an industry built on trust and significant financial investments, companies will prioritize the follow-through that turns one-time buyers into lifetime advocates. Rating: 2/5 Furniture Quality: 5/5 Delivery Team: 5/5 Sales Process: 3

Lots of furniture to pick from! Nicely laid out and sales people are very accommodating and not…read morepushy.

Today was our 4th purchase from the Amish Showroom over the last 15 years. Now almost 100% of our…read morefurniture is the Amish Showroom. You might ask why do we shop there? 1. Customer service-As an example this purchase is going to be picked up by our movers and transported to our new house out of state. Eric complete understands this process and was ready to help and ensure everything worked out smoothly. Another example since we are trying to match colors. Eric said bring in a drawer or shelf from your old furniture so we can 100% match things. 2. Selection-If you like mission style furniture this is the place. Huge selection and huge number of stains. 3. Quality-It is unsurpassed. No ifs ands or buts. 4. Sustainable-They have their own tree farm and provide wood to the craftsmen. 5. Price-We looked at buying similar furniture where we were moving. The cost was 2.5 times more. Even with moving it was a no brainer. Whether you are in state or out of state this is the place to go. I cannot recommend them enough.

I came in just after Labor Day looking for living room furniture for my new house. A salesperson…read more(Tim) came up to ask if I wanted help right after I walked in. I told him I wanted comfy, traditional, durable furniture. He steered me away from a few and got my sense of style very quickly. He explained the pros and cons of different sets and really seemed to want to help me. We found a set I loved, priced it out, and shook hands so I could ponder and make sure I wanted to purchase. No pressure to buy on the spot. Ended up coming back later that night to buy. My toddlers were with me and treated like royalty by the sales staff. Dinged them one star for the lack of follow up after purchase. The furniture had to be ordered, then delivered to my house. No one ever called to tell me it had come in. When I called to inquire, the woman on the phone acted like it was obvious that I would need to call to confirm my stuff had come in and call to schedule delivery. A miss in the sales process to not have someone calling when items come in. The delivery guys were fantastic and kind. Love my new couch and chair!

SHOP SOMEWHERE ELSE DON'T DO IT YOU'VE BEEN WARNED! Whatever…read moreyou do stay clear of this business. Don't know if they are all the same but this is definitely one to avoid. Bought an "L" shaped sectional with (with 3 year INSURANCE) multiple motorized pieces. The Insurance scam team they use is INSURANCE CARE PROTECTION and once you've given them your money you'll never see it or see the fruit of having insurance because of a predictor fraud policy that they have to protect keeping your money with no results. The first week, well probably first few days, the back of the section that bends in the "L" shape broke just from minor sitting back in it. I know exactly how much pressure was placed on it cause I did it. Tried to see what I could do for it then called but got run around cause it was weekend. Had to call them back and then played musical phones for a while. My phone says their number is connected to fraud or scam calls so no surprise. They had me send ALOT of pictures and then told me (after I called them again of course for followup) the policy is only good if claimed within 5 days. Yeah it's in the policy. So the policy is good for 3 years BUT once and after a single claim has been made it's VOID for everything on that piece! Guess I'll have to fix that myself. Now I have a motorized leg piece not working on another piece let's see what will happen. Called same day, "someone will call you back," but we had to call back then they said no claim had been made with that call. More phone tag, "we'll call you back within 24 hrs" but don't and musical chairs so far. I'd give them a zero in stars but Yelp won't let me cause that what they deserve. Actually Negative 5 stars. Becker Furniture back your own product so I blame you as well so stop using predatory insurance scammers. INSURANCE CARE PROTECTION quit your practices. Buyer Beware!

Back in MN for the first time in many years...lucked out that the market was running. Had a…read morefabulous time and found lots of treasures.

Open 2/15-2/18, 2024 French Countryside market is full of…read moreamazing antique furnishings, pottery, art, Eiffel Towers and baskets. We have added vintage Easter to start your decorating. 7570 147th St. W. ,Apple ValleyMN Thursday 9-7, Fri 9-6, Sat 9-5, Sun 11-4

I like this thrift store. Decent selection of clothes and electronics. Not too expensive either…read more Its kind of a drive but its worth it.

Great staff, prices and quality! I shop there regularly for clothes and HomeGoods. Often they have…read morebeautiful almost new furniture from Schneiderman's

Absolute worst customer service experience I have ever had. The furniture is lovely, but the high…read moreprice is not worth the nightmare of dealing with the staff once you've made your purchase. I ordered a sofa that was delayed over 8 months (a combination of covid delays and my order being lost somewhere between the store and the manufacturer), but that is not what was so disappointing. The staff never proactively called me - I had to call multiple times each month to follow up on my order and was only told to "be patient." There never seemed to be a sense of urgency to try and find out what was actually going on with my order. Then, when I expressed my frustration with the sales team after the wrong item was delivered (after 7.5 months of waiting), they were defensive, angry, and accused me of calling them liars. Will not ever be shopping with them again and I have already warned my friends and family members away from them.

I stopped into the store looking for some chairs, the sales woman was friendly and knowledgeable,…read moreshe found exactly what I wanted,great customer service,I will definitely buy them from the store! I loved all he custom choices.All the furniture had a high end design look,without the markup!