Great experience with both the sales (Nick) and installation (Colten & Triston) were easy to work…read morewith and professional. The Installers were especially friendly as well as helpful. We plan on shopping here the next time we buy an appliance. Rick & Maria

They did finally reach out and stated they are attempting to get LG to replace the refrigerator. I…read morewill keep you updated as it was nice to hear they may be trying to I will say communication sucks. I will update again as my warranty is going to expire soon.

We paid thousands of dollars for a mattress and are waking up in pain. We went to them to exchange…read morewithin our 120 days. Twice they have come out to exchange for our new selection and denied our brand new mattress because of stains they say they can see that I cannot. When they delivered, the mattress cover was put on by them and has not been removed until they showed up to exchange. This is unbelievable!! I would NOT recommend them and will never use them again.

Dean was incredibly helpful and kind! He took the time to explain everything and made the process…read moreso easy. The store has a great selection for every budget, highly recommend, 10/10!

Can't say enough about Tessa and Jason. They are the reason we bought 2 beds…read more 3 months after buying the bed I found that I needed taller legs. They both searched the Burlington store and found 2. I needed 6 so they ordered more. They're willingness to go above and beyond says it all.

Had a wonderful experience 13 years ago in Burlington Wa! Sale staff (woman, won't mention her…read morename) had attitude right before bed, etc was to be delivered!! I asked for credit back. She stated she couldn't give it to me, to call tmw. I called the next day and then a gentleman told me David (owner) had to ok the credit!!!!??? And Bellevue store said l had to send an email to the head office!!! Right after sending the email l got a call from the same woman, attitude changed completely and told me to come in and receive the credit! I know customer service and never spoke to customers or members at the Credit Union this way!! Next day, Jim C was awesome and had heard the outburst from the woman earlier. Would recommend asking for Jim C ONLY if purchasing at the Burlington store.

Steve was working in Bellingham I went in to look at mattress and he was so informative and took…read moreall the time I needed and I purchased a mattress, he also informed me of price matching and Waa la I am getting a 200. refund, if you need or want a mattress make sure he is your salesperson.. I called the next day to see if they could send out my mattress cover and sheets out before I get the mattress so I can wash them, he GOT this done with no issues. This is a person you want to keep in your employee.

I visited Mattress Firm in Burlington, WA last week to buy a new mattress for our guest room bed. I…read morewas greeted by Hayden who listened to what I was looking for. He told me they have anything I could want from a couple hundred dollars to 10K and I believe it. I wanted a very comfortable mattress that would get little use that would not cost much. The first one he had me try was not supportive at all, (probably by design.) The second was a low-priced Sealy memory foam mattress that was great. It was a 10 in mattress in a box. I brought it home and gave it about 3 days to inflate. I couldn't be happier with it and know guests will be pleased. Hayden was polite and helpful and has a mattress to meet any customer's needs. when I need to replace another mattress, I will see him first.

Going in and buying with them was no problem. They will easily take your money. The day before…read moredelivery, I called for a time frame. They said they changed the date. Yes, changed it, did not tell me, and did not attempt to reschedule. So now here it is, two months after I ordered, furniture still not delivered, and they called me three days ago to tell me they discontinued the area rug I already paid for. They didn't even offer me another at a reduced cost for their mistake. Delivery is supposed to be today and I've asked them multiple times for the time frame and they refuse to give me one, so I'm expected to spend my entire day off at the house instead of running any errands. Do not buy anything from here. From looking at the amount of negative reviews, I should have read through them before going to the furniture store.

Visited the Burlington store before Black Friday and were told that prices reflected Black Friday…read morediscounts......it was a lie. I was looking at BF shopping ads and noticed the couch we bought was a $100 less than what we paid. Contacted store and Ashley corporate with each offered a $50 off coupon on our next furniture purchase. Lying is not acceptable when the customer specifically asks about the price in relation to BF sales. Shame on Ashley!

DON'T BUY FROM THIS GUY!!!!!…read more Salesman seemed nice and knowledgeable, bed was comfortable in the showroom. That's where my enjoyment ended. Had to wait 2.5 weeks to receive my bed and when it arrived, it smelled horrible and hurt my hips and shoulders to sleep on. It did not feel as comfortable as the one in the showroom. Tried to get at least some of my money back and was told flat out no. Best he would do is get me a new one under warranty from the manufacturer for the smell. Which might or might not fix the smell issue, but would do nothing for the pains in my body from sleeping on it. We tried to exchange for a different mattress and he blew us off. This was a two thousand dollar mattress, not some cheap thing. I'd expect better from any retailer than this place. The owner screwed me bad, without an ounce of remorse. Now I have a brand new mattress that's going to the dump and I have to go spend another two grand from somewhere that won't screw me like this guy did. I guess keeping my money is more important to this salesman/owner, than keeping a good reputation or even keeping me as a customer.

I bought a mattress set in October and it was no longer usable in December. I bought the set that…read morewas recommended to me by the expert. Nothing abnormal was done on it, no jumping / standing, and the person sleeping on it was 160lbs. When he started feeling the box spring and frame underneath while laying on it, I brought it to the companies attention and was told the type of mattress I bought was best with a platform. So why wasn't this told to me when I bought it? Only after stating how ridiculous this was and that I would put it in a review, was I then offered a chance to see if there was a warranty. All in all, I am throwing this mattress out. I was offered a potential credit for a different mattress but I don't trust the quality of any of them. Buyer beware. You get what you pay for.

We purchased a recliner from Lyon's Furniture this week. Samantha, our salesperson, was very…read moreknowledgeable and answered all our questions. She was a great help in discussing the various features and helping us make our selection. Our delivery men, Juan and Bradly, were professional and helpful. We appreciated their courtesy and efficiency. The Flexsteel recliner was priced fairly. I appreciate everything about our experience with Lyon's. Our new recliner was delivered 2 days after we bought it.

We were shopping for a new couch and Lyon's was the first place we stopped in to shop. We both fell…read morein love with one of the couches at Lyons, but it was a little more than we wanted to spend considering we have a lot of animals (I'm kinda the crazy cat lady), so we didn't end up purchasing anything. Also, the other thing that stopped us was that the wait on the delivery of the couch was 7 months, due to shortages in material thanks to Covid. Not the stores fault at all, and I hope they can continue to do business while the supply gets going again. A super friendly salesperson named Samantha helped us, she was very informative and we truly wanted to do business with her, but the couch was just too nice, and the 7 month wait is unfortunate.

GREAT PRODUCTS, SUPERIOR CUSTOMER SERVICE WITH INTEGRITY…read more There was a problem with my High Rise Chair, it was relatively new. Cindy was kind, understanding and within 24 hours replaced it with an exact new chair, delivered to our home. I cannot say enough about this Business. So hard to find a location that has superior products AND incredible customer Service. We will be back for all of our Furniture needs!

We have purchased multiple items throughout the years! The staff is always kind and accommodating…read more They continue to update their merchandise and prices are awesome. Love this family business, the selection is top notch.

Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Great looking furniture, right? It absolutely STINKS!!! Please read on…read more.... I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all. Rolfson's Home Furnishings 1105 W Division St, Mount Vernon, WA 98273