Thank you to Tony! This guy helped furnish my new home! And he was very knowledgeable on the…read moreproducts in the store. Truly a gem!

I've been a customer of Furniture Fair Greenville, NC for many years, buying numerous items…read more Always took advantage of their sales and finance offers. Up until my last purchase when I was treated like they were more interested in their bottom line than resolving a problem and keeping a good customer. That is too bad, for them, and for me. I purchased a Corinthian power reclining loveseat on November 29th of 2021. The loveseat was on display at the Greenville store, so I was able to check out the power reclining feature and to see how comfortable it was. The loveseat appeared to be of very good quality and well made. So, I made the purchase and picked up the loveseat from their loading dock the next day. I set up the loveseat in my family room and was very pleased with my purchase. So, over the holidays the new loveseat was used by myself and my wife, and we loved the power reclining feature. So maybe the defect was there all along, but I did not notice until I was having trouble with my back. What I realized is the seat cushion on both sides did not have ample support and the seat cushion would sink lower on the outside when sitting. So, when you sit down, your upper body would be leaning to the outside instead of up straight, and that is why myself and my wife were having back trouble. To alleviate this issue, we would put extra cushioning on the seat to the outside. I felt like this was a manufacturing defect, so I contacted the store in Greenville on January 6, 2022, and was given the phone number for the Jacksonville store who takes care of all repair and replacement issues. So, someone came on January 19th to check the issue. On February 14th, I was contacted by the repair department and was told that new mechanisms had be ordered and will arrive in 2-8 weeks since parts are coming for overseas in a container. This was not the ideal situation for me, having made the purchase of this loveseat for $1800 and I also had purchased the 5-year protection plan. Over two months later on April 25th, having not heard back, I called and was told the parts had been delayed and would be arriving "shortly". Not happy with this situation I contacted the salesperson and the sales manager but had to leave messages since neither were available. Never got the first phone call from either. I guess they don't deal with problems very well. It appeared to me they saw me as the problem and not the loveseat. On May 18th I called and checked for any progress in getting the parts and was told it would be two or three weeks. Finally, on June 21st the loveseat was picked up to be repaired at the store. On July 23rd I heard back that repairs have been completed and delivery can be scheduled back to my residence. At this point, I went to the Greenville store to check to see if the problem had been resolved. Was not surprised to find that nothing had been done to resolve the issue with the seat cushioning. I talked to the sales manager and was told they had done all they are willing to do. I would not get a refund so I could buy another loveseat in the store or just a simple exchange for one that did not have the problem. Was told this issue went all the way to top management and any refund or exchange was denied. Just a side note.... I had planned to buy the entire set including the sofa and single recliner, but I could not do business with a company that treats a customer like I had been treated. So, the bottom line is that Furniture Fair did not resolve the issue, and they have lost a good customer who has bought thousands of dollars of merchandise over the last twenty some years. And I really enjoyed going there. Sincerely, Lewis Miller

The older women waited on us was making distasteful jokes about Hooker furniture. Was not very…read moreprofessional. Made us feel uncomfortable

Went with my girlfriend (I am also a woman). We were not greeted at all. Looked around, found…read moresomething of interest, went up and asked for some assistance. They looked at us and then went to help somebody else, not even greeted. Went back a few days later with a white male friend (little experiment as me and my gf had suspicions) were greeted immediately. It was so hilariously different, felt like a pretty woman moment for sure. Seeing as collectively me and my partner had 10k to spend overlooked by some micro aggression. Anyways, their furniture is overpriced and Furniture Distributors right down the road with nice people and better furniture

Note: this location is now Ashley Outlet, and not the standard Ashley HomeStore…read moreI was considering a new bedroom suite and went into this Ashley Outlet store to look around. A salesperson greeted me and guided me to the bedroom area. Since I mentioned that I wanted to look around, he allowed me to do so and went elsewhere and checked in with me a few minutes later. I found one design that was marked as a floor sample and ready to be sold at a discounted price. I told the salesperson that I was interested but not ready to commit at that moment as I had a few other places I needed to visit while in Greenville. I did return a few hours later, and the floor sample had a new even more discounted price. We did the transaction and started the process of having it delivered. I was a bit shocked to have to wait about two weeks for an on the premises floor sample bedroom suite to be delivered to my home. Regretfully the selected time for delivery conflicted with my work schedule, so I asked a neighbor to supervise the delivery. The neighbor knew where the bed and dresser were to be put in the room, and the delivery folks put them in those spots. However, they did not center the placement of the bed and the dresser, which were clearly not centered in this small room. It was noticeably off-center to the naked eye. I had to get a couple of neighbors to come over so we could move the furniture into its proper places. I am pleased with the quality of the furniture, the discounted price, and the salesperson.

Easily 5 stars. The experience was exceptional . Our sales rep at the store, Russell, was…read moreprofessional, new the products, and worked very hard to get us the best deal. The delivery team, lead by Victor, was prompt, professional, and did an outstanding job. There was one minor issue with our product and the customer care rep, Cheryl, went above and beyond to get the issue resolved. We are very pleased and plan to shop there for future purchases.

Great people great place!!! If you're looking for more than ordinary this is your place. Special…read moreorders with the frame and fabric of your choice is a specialty. So if you can find it anywhere else design it at Furniture Distributors!

I was in the market for a new sofa, loveseat, and formal but comfortable fireplace chair and…read moredecided to go to Furniture Distributors. I was welcomed by Missy who informed me of the current sale and then told me to take my time and ask if I had any questions. I then asked some questions about the different brands and she educated me on the comparisons. I picked out what I was interested in and she quoted a tentative cost estimate and then it was on to fabric selections. The next 2-3 weeks was me going in several times a week and picking out samples to take home. Long story short I changed my mind on the fabric and the style of sofa after we had completed the paperwork for the initial order. Missy was phenomenal. She was so patient with me and her only concern was my happiness with my choices. I finally made my decision and she changed the order and now I am excited about the arrival of my custom order that should take 4-6 weeks. The rest of her staff, Chris and Brittany, were always so nice and welcoming as well. I felt like I was a part of the staff I was there so much lol. Anyway, please go see them! You will not be disappointed in the service and attention to detail you will experience!

I purchase A bed about three years ago in Kinston IT had the Legend derry Signature remote The…read morebatteries went dead I purchase newbatteries can not get to pair with remote so I can not use the remote how do i pair remote with bed

PSA DO NOT…read morepurchase anything from Badcock Home Furniture &more! 1. My wife and I bought a couch, a loveseat, and a bunk bed from them in February. Both couches were installed incorrectly and 50% of the bunk bed screws were stripped. I scheduled two, not one, TWO separate repair visits and no one showed up or called. After numerous calls and visits with no luck, I called the customer line and was told we needed to have the couches inspected for repair before swapping them out. No shit. So, upon this third repair attempt, it was ultimately decided that the couches were beyond repair. NO WAY, RIGHT?! So approximately a week and a half later, we were contacted to come in and pick out a new couch for equal or greater value. We do this and have the delivery scheduled for the following weekend. That brings us to today. Delivery day. They not only forgot an armless chair but, a recliner as well. Let's not mention the couch was delivered with a tear in it. I know this tear is minuscule but, after all this bullshit, really?! 2. Before the story above, we sent my mom, Shelby Donnelly, to Badcock for a new washer/dryer. The sales staff were incredibly rude. My mom requested a mask be worn during discussions and the salesperson refused. You have a big ass sign in you door that says masks required. Y'all ain't special! Fast forward to delivery. They broke her wreath, didn't remove the plastic around the units, and refused to install the $250 steamer attachment. Apparently, these just weren't part of their job description. After numerous calls to the store with no answer, she wrote corporate a letter. They finally reached out and offered a $50 gift card, won't reimburse her for her wreath, and have not scheduled someone to install said steamer. What the hell is someone gonna do with a $50 gift card to a furniture store?! 3. Again, before story number 1, we sent my mother in law, Sherry Madures, to Badcock for new bedroom furniture and a couch. She paid for everything and scheduled a delivery. Couch came first, no issues. Next delivery up is the bedroom furniture. The day of delivery, THE DAY OF, she took her old furniture and removed it from her home for the new install. Badcock never called with a time. So, she called. They moved the delivery day a week out without telling her. She slept one week with no bed. All because someone was too damn lazy to pick up the phone and give her a call. Though this long post I've left out all the disrespect shown towards us and my mother. I could write a book on that. The employees are rude, arrogant, and blatantly don't give two shits about your needs. DO NOT purchase anything from this company. Their corporate office is no help to you either. Someone got paid off to give them 4.7/5 stars.

Don't shop here. Sales associate asked me about a Medicaid program. Very awkward question to ask a…read more Customer. I was literally about to purchase the sofa, that along with her lack of knowledge about inventory caused them to lose the sale. Having staff as a liability is bad business. Ashley is a much better option. Also saw a bug on one of the floor models--huge turn-off.

Great furniture and not your average furniture store. Such unique pieces. I love going here.read more

Many thanks to Norma & Justin with Carolina Farmstead for crafting our stunning dining table! Their…read moremeticulous attention to detail and world-class craftsmanship make every piece unique. Our home feels warmer thanks to their incredible work! #CarolinaFarmstead #five-starsperformance

Carolina Farmstead put a lot of time in to ensure that our round pedestal table turned out exactly…read morehow we envisioned. Many different stain trials and a trip to the stain manufacturer to get the perfect finish, keeping us updated along the way! Couldn't recommend them more highly!

Came here today to look at furniture. There were lots of living room options (sectionals,…read morerecliners, traditional couches), bedroom furniture pieces, mattresses, and some kitchen tables and seating. Prices were reasonable and quality of items good. The woman working today, Angie, was very kind and helpful. She was doing her job and at the same time did not make me feel like she was a car salesman trying to swindle me or coax me into making a purchase. She seemed honest and trustworthy and genuinely helpful, which I very much appreciated, particularly after coming from Ashley Home Furniture nearby a few minutes before (in which case I felt like they were literally harassing me and following me around, bleh). Furniture can be purchased on site and you can use their mover if needed (for a fee). There are several financing options if that is needed, two you can complete on text and one in store on the computer. I think I will come back here when I am ready to make my furniture purchase(s).