I purchase A bed about three years ago in Kinston IT had the Legend derry Signature remote The…read morebatteries went dead I purchase newbatteries can not get to pair with remote so I can not use the remote how do i pair remote with bed

PSA DO NOT…read morepurchase anything from Badcock Home Furniture &more! 1. My wife and I bought a couch, a loveseat, and a bunk bed from them in February. Both couches were installed incorrectly and 50% of the bunk bed screws were stripped. I scheduled two, not one, TWO separate repair visits and no one showed up or called. After numerous calls and visits with no luck, I called the customer line and was told we needed to have the couches inspected for repair before swapping them out. No shit. So, upon this third repair attempt, it was ultimately decided that the couches were beyond repair. NO WAY, RIGHT?! So approximately a week and a half later, we were contacted to come in and pick out a new couch for equal or greater value. We do this and have the delivery scheduled for the following weekend. That brings us to today. Delivery day. They not only forgot an armless chair but, a recliner as well. Let's not mention the couch was delivered with a tear in it. I know this tear is minuscule but, after all this bullshit, really?! 2. Before the story above, we sent my mom, Shelby Donnelly, to Badcock for a new washer/dryer. The sales staff were incredibly rude. My mom requested a mask be worn during discussions and the salesperson refused. You have a big ass sign in you door that says masks required. Y'all ain't special! Fast forward to delivery. They broke her wreath, didn't remove the plastic around the units, and refused to install the $250 steamer attachment. Apparently, these just weren't part of their job description. After numerous calls to the store with no answer, she wrote corporate a letter. They finally reached out and offered a $50 gift card, won't reimburse her for her wreath, and have not scheduled someone to install said steamer. What the hell is someone gonna do with a $50 gift card to a furniture store?! 3. Again, before story number 1, we sent my mother in law, Sherry Madures, to Badcock for new bedroom furniture and a couch. She paid for everything and scheduled a delivery. Couch came first, no issues. Next delivery up is the bedroom furniture. The day of delivery, THE DAY OF, she took her old furniture and removed it from her home for the new install. Badcock never called with a time. So, she called. They moved the delivery day a week out without telling her. She slept one week with no bed. All because someone was too damn lazy to pick up the phone and give her a call. Though this long post I've left out all the disrespect shown towards us and my mother. I could write a book on that. The employees are rude, arrogant, and blatantly don't give two shits about your needs. DO NOT purchase anything from this company. Their corporate office is no help to you either. Someone got paid off to give them 4.7/5 stars.

Can't say enough about this amazing team! Brent went above and beyond and sent his own team to…read morepickup my couch when the logistics company said they were 6-8 weeks behind.

From the owner: Special Offer: Save $200 OFF any Tempur-pedic Mattress at Waters Home Furnishings. read more

Came here today to purchase a mattress after weeks of searching online. I needed something…read moredelivered to my door (since I have a back injury and can't carry or lift by myself), which was why I was initially considering online orders. Because sleep and comfortably is so important, I never made the plunge on an online mattress before being able to try it. And WOW! I am so glad I didn't. Today I bought a mattress at Mattress Outlet literally faster than I've ever purchased anything else! It probably took me longer to park the car on my way in - hah! I walked in, sat on some beds, and when I was assisted by the manager, I told him I was looking for a queen mattress for a platform bed, firm, and that I am BROKE! I found a mattress I really liked (Sorrel firm), but it was a lout of my price range at close to $629. He informed me those prices are the competitors prices and that I could get this mattress with delivery within less than 48 hours for $300! Wow! Sold. Literally. I can't believe I waited so long to stop in. This is 100% the best place to purchase a mattress in town. It comes with a 10 year warranty, as well. I highly recommend. I am very excited for my mattress delivery this Wednesday. I was even told they would take it to my bedroom upstairs. Yes!!!! Best deal!

I only went to one place when my husband decided we needed a new mattress. This place is easy to…read moreget to, easy to see from the road, and they have a good amount of parking. We had Nick as our salesman; they had only opened a couple hours before, and he seemed bored, but wasn't too eager like some salesmen can get if they've been bored for a while. (You know what I'm talking about, it's why you hate buying a new mattress.) I've always been told that in order to get a good bed, you have to spend at least $1000. I'm not so sure that's true anymore. Granted, we didn't buy a Serta or any fancy brand name, but our mattress says it was Made in the USA, and it has a ten year warranty, for way under $500. Nick wasn't pushy about us getting a boxspring, as we have a good set-up, and our old mattress wasn't *bad* it was just too soft. I kinda liked it but my back is already feeling better since sleeping on the new one. I definitely recommend this place. Why only four stars? Well, it's a personal preference thing. When you walk in, half if the showroom, and half is the warehouse. It can look a little unprofessional, but man, when you want a GOOD cheap mattress, not a HORRIBLE cheap mattress, you have to sacrifice a little in the marketing department. They do not sell pillows either, but they have mattress covers. He was not pushy about those, but he definitely could have gotten us to purchase one if he had tried. (We're easy...) They also have accessible entrance and bathrooms, so that's really awesome.

The older women waited on us was making distasteful jokes about Hooker furniture. Was not very…read moreprofessional. Made us feel uncomfortable

Went with my girlfriend (I am also a woman). We were not greeted at all. Looked around, found…read moresomething of interest, went up and asked for some assistance. They looked at us and then went to help somebody else, not even greeted. Went back a few days later with a white male friend (little experiment as me and my gf had suspicions) were greeted immediately. It was so hilariously different, felt like a pretty woman moment for sure. Seeing as collectively me and my partner had 10k to spend overlooked by some micro aggression. Anyways, their furniture is overpriced and Furniture Distributors right down the road with nice people and better furniture

BEWARE! BEWARE! BEWARE! The sales people are good but a pair of your delivery people stole money…read morefrom my elderly Mom. The police cannot get them to cooperate because they are 4 hours away in your High Point warehouse. The elder are vulnerable and you have done ZERO to protect them. Shame on You. Their management is aware of the issue and will not respond. They are scammers!

Horrible experience. I asked the salespeople (multiple) while buying a mattress, if they will take…read morethe box springs back to dispose of them even though we were not buying box springs as well. I was told that was not a problem, by multiple people. Today the driver refused to take them. I refused the new mattress and want ALL my money back. This is incompetence or outright lying to get the sale. You have been warned.

Note: this location is now Ashley Outlet, and not the standard Ashley HomeStore…read moreI was considering a new bedroom suite and went into this Ashley Outlet store to look around. A salesperson greeted me and guided me to the bedroom area. Since I mentioned that I wanted to look around, he allowed me to do so and went elsewhere and checked in with me a few minutes later. I found one design that was marked as a floor sample and ready to be sold at a discounted price. I told the salesperson that I was interested but not ready to commit at that moment as I had a few other places I needed to visit while in Greenville. I did return a few hours later, and the floor sample had a new even more discounted price. We did the transaction and started the process of having it delivered. I was a bit shocked to have to wait about two weeks for an on the premises floor sample bedroom suite to be delivered to my home. Regretfully the selected time for delivery conflicted with my work schedule, so I asked a neighbor to supervise the delivery. The neighbor knew where the bed and dresser were to be put in the room, and the delivery folks put them in those spots. However, they did not center the placement of the bed and the dresser, which were clearly not centered in this small room. It was noticeably off-center to the naked eye. I had to get a couple of neighbors to come over so we could move the furniture into its proper places. I am pleased with the quality of the furniture, the discounted price, and the salesperson.

Easily 5 stars. The experience was exceptional . Our sales rep at the store, Russell, was…read moreprofessional, new the products, and worked very hard to get us the best deal. The delivery team, lead by Victor, was prompt, professional, and did an outstanding job. There was one minor issue with our product and the customer care rep, Cheryl, went above and beyond to get the issue resolved. We are very pleased and plan to shop there for future purchases.