Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

Carlos is absolutely amazing helped me figure out what dining table would be best for my home…read more Couldn't be more happy! He's so sweet and loves what he does.

If you ask around Stratford for a good deal on a mattress with no hype or pressure, Factory Bedding…read moreand Furniture is the first name that comes up. As previously mentioned, there's no flashy showroom or big advertising campaign. The store is tucked away next to a go-kart track and can be a bit tricky to find, but seek it out. That means you'll only be paying for a quality mattress and getting a great price. I had done some web research about mattresses since shopping for one can be overwhelming. Factory Bedding doesn't have hundreds of "S brand" mattresses (which my research tells me are higher on promotion than quality) but they do have really good value ones. Carlos is very low key -- he's friendly and knows his stuff. We've had our mattress for a couple of weeks now and are very happy with it, in addition to having gotten an excellent deal. The delivery was prompt, too. A side note about how nice the owner is: When we stopped in to shop for a mattress, there was a lady whose car had broken down. She clearly wasn't there to buy anything, but Carlos gave her a place to sit and let her charge her cell phone while she waited for a ride. This bit of kindness and decency says a lot about a person and a business. Don't waste time and energy getting a pushy sales pitch from a chain with a big ad budget. See Carlos first.

Good prices and they price match if competitors have lower price. However what rates 5 stars is…read moretheir staff with a special shout out to Randy-thank you for your help. Appreciate you.

We bought a new refrigerator which was broken the day we got it. The interior lights do not work…read more Horrible getting service Will never do business there again I'm very upset and may have to go to small claims court

went in looking for a new mattress because i haven't had one in years. rick was very helpful and…read morehonest about each product. explaining and taking the time to educate you on what you are looking for. the delivery team was awesome and on time as they put everything together and cleaned up.i highly recommend going here. they are looking to make the customers happy not just a sale.

Over priced particle board. Your best priced selection is the real scratch and dent in Milford, CT…read more This place really is bad. You can't find better prices online or through marketplace.

Purchased a room of children's furniture in late September of 2025. Promised 7-8 week delivery…read more After 7 weeks, no call or contact. After a half dozen calls, from us, and every excuse in the book (New Computer System, Not Enough Help, Etc.) delivery was scheduled. Delivery arrived short several pieces. More, On Hold, calls required to get to the bottom of the remaining delivery of missing pieces. Meanwhile, they overcharged our credit card for more than the balance due. Several more calls and still not resolved. How a business of this size could be so incompetent and inconsiderate is unfathomable. The furniture itself is actually great. I wouldn't go back to this retailer if they gave me the furniture for FREE. Please shop elsewhere.

I lithe store but some of the furniture that has padding like the couch sofas the padding doesn't…read morelast a year they just replace my sofa with a new one 3 weeks ago and it's already feel like crap they send people out but it's worse after they leave I will sell it for $1500. The salesman are great. The product is not worth it

The sales people were great, but the delivery men were awful! They barely tried to get my couch up…read morethe stairs before saying it wouldn't fit. I was rushed through the process of needing to return and was told someone would call for more information, but never heard back. I had to go into the store for all confirmations. Not the best experience. I will say, I also bought a table which I do love! Still waiting on the chairs... but I'm fortunate that worked out.

We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.

I had the most best experience in the store went to the Fairfield store and the sales associate wad…read morefriendly and very business friendly helped me with my needs went to Stratford and I worked with David Perez he worked with me and got what I needed very friendly person they deserve the best five stars David Perez Stratford store Anthony Rusciano Fairfield store

I would recommend Mattress Firm and Saleswomen 'Teri Cloth" to anyone looking for a quality…read moremattress. Teri was knowledgeable and not too pushy. I believe I got a good deal from an honest woman. Thanks Teri

Thank you so much for your help. Navigating the many choices can be challenging in picking out the…read moreright mattress. Your expertise and knowledge were so helpful. My back problems are history, and we are sleeping so much better. Once again, thank you for your outstanding customer service and for working with us. To top it off, I called yesterday about the black Friday sales, and this fantastic team credited us the difference. Keep up the great work. Walter & Megan

Very unhappy with the delivery service. The salesman, Stephen, told us that when they delivered our…read morenew mattress they would remove the old mattress, box spring and rails. The delivery people refused to take the rails and the box spring. They said they do not take metal and could not get the box spring through a tight corner. We bought the old set years ago from the same store when it was a Sleepy's, and their delivery guys were able to negotiate the corner. When I called the store, I was told that it was up to the delivery company whether or not they will remove something. They called this their NE VIP SETUP SERVICE. They did set up the bed and left it in the middle of the room, not where I told them to put it. The also left trash around the room. When I asked the delivery guy if they were going to clean up after themselves, he just gave me a rude stare. My wife and I had to remove the old box spring, rails and and trash and take them to the dump ourselves. Won't buy from them again.

Best service! Angelo was amazing in helping me select the best n most comfortable bed!! Shelton CT…read more....great people, easy to work with...very professional! Highly recommend!!

My son did receive his mattress 4 days late but did receive 30% discount. So we are appreciated…read morethat this got resolved.