I first want to say that the staff at the Milford Sleep Number store is terrific. I also want to say that the bed we purchased - the ILE, is equally terrific, and I'd highly recommend it. The reason for the 3 stars is the service on the back end. Customer service is not easy to work with, nor is the delivery team. We were happy with the first go-round, having received our Sleep Number P5 bed on-time and with professionalism. It was when we decided to switch to the ILE that things went haywire. First, I had a change of heart after ordering the upgrade (ILE) and cancelled the order. After some reflection, we decided to reorder the replacement. This is where things went off the rails. The replacement cost was higher than the first purchase price. It took several calls to get this straightened out. When the delivery team brought the new mattress, it didn't come with the ILE base, which is different than the P5. So back the mattress had to go, and on the way out, the delivery team damaged trim in the stairwell. Long story short, it took several rounds to get it fixed properly, and several calls to get the bed order right. Now that I have the new bed, it's taking several weeks to get it to pair with the app properly. All that said, we love the bed and am happy with our decision to purchase it (so far). read more

I spent $7523.17 on a sleep number bed and base. This purchase has been the most uncomfortable mattress I've slept on. When working with salesman Alan, I kept asking several questions on the materials and variations between the mattresses for sale and he kept dodging my questions and saying I should buy whatever feels comfortable. None of my questions mattered. He kept guaranteeing that there would be 100 nights sleep guarantee and that my full purchase minus a $250 pick up fee would be refundable within that hundred days if uncomfortable. With 100 day guarantee we felt comfortable moving forward. Unfortunately, this has been the worst mattress purchase I've made so I called to get a refund just to learn that only the mattress is refundable less the $250 fee not the base. The base cost Just as much as the mattress. So because salesman Alan is a liar I'm now stuck with an adjustable base for glorified air mattress that I don't need. Working with corporate, but they're just as bad as the sales representative that helped me. Steer clear of this establishment and company overall. Also want to mention that they don't tell you about the purchase agreement and run you through it swiftly have you sign it and then use that against you even though they didn't disclose anything but lies during the sales process. I also filed a claim with the BBB. I'd also like to add the store manager Zak Seyal was in the Store throughout our entire sales process there were barely any other customers that walked through so he had plenty of time to intervene and not once did he bother to explain any sort of purchase agreement outside of what he heard his sales representative lying to us about. The only time the store manager interjected in the conversation was when he could see my obvious frustration after asking several questions about the difference between the mattresses in which Alan wouldn't answer, and the manager gave a vague answer regarding foam. If you do choose to purchase here don't let the salesman read you the terms because they cannot be trusted to tell you the truth. What a sad way to operate for a commission check. Honesty goes a long way and I wouldn't be so frustrated and upset if I had been told the truth. And I probably wouldn't have purchased the bed same day if I had been told the truth but again they swore us up and down that all is refundable and all you lose is $250 which if that was the fact I was ok with that. This has been extremely infuriating. And per sleep numbers response to another review similar to mine regarding the base "As is an industry-standard practice, adjustable bases are non-returnable. However, they are designed to work with a wide variety of beds, which adds to their versatility. We do disclose this in the terms of the sale" that is a lie, you do not disclose this to customers and especially not during my sale you didn't. Not once was that spoken or read or shown for me to read at my time of sale. Totally predatory and misleading sales practices here. We were told the purchase has a 100 day guarantee by sales rep Alan. If we don't like what we bought we have 100 days to return it minus a $250 fee for them to come pick it back up. That all seemed perfectly reasonable and I felt comfortable taking a chance on trying it at home for the trial period. Come to find out only the mattress is refundable. The adjustable base cannot be returned, no exceptions. Completely mislead by the sales team. On top of all of that, I've missed so many nights sleep since I bought this piece of garbage because it literally feels like an air mattress. There is absolutely no absorption of movement from your partner because you're literally laying on a pocket of air so you can feel every single movement of theirs all night long. This is by far the worst purchase I've ever made. Only to be made worse by the lying manipulative sales tactics and the horrible customer service. We were told that the base being non refundable was in our purchase agreement- which the sales rep read over with us and at no point did they ever verbally say anything about the base not being able to be returned. If I'm returning the garbage mattress why would I want to keep the base that has all sorts of mechanisms that only works with a sleep number bed?? This company is a scam and buyer beware. I would also just like to end this review with saying what a cold rep Chelsey who reports to Jasmine Justin is. She should really not be customer facing and lacks total empathy. read more

this is the worse purchase we have ever made spent 12 thousand dollars total junk never has work correctly a blow up mattress is all it is the frame never worked since we purchased the bed do not buy this junk raymour and Flanagan has a much better adjustable bed with mattress under 2 thousand do not waste your money on sleep number junk bed it's a total waste of money DO NOT BUY DO MOT BUY TOTAL JUNK read more

I tried to write a review on the sleep number bed website. They didn't post it so I will post it here first my post then the email they sent me that they wouldn't post it. The bottom line I bought an expensive c4 queen bed $4000 with the understanding of being able to trade in if I didn't like it when I tried they changed all the mechanisms so I would've had to start from scratch. Do not buy a sleep number bed not comfortable‼ read more

Sleep Number - Email I received from sleep number bed refusing to post my review. - Home Decor Near Me - Milford, Connecticut

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The new bed is great but more so, the service during AND after the sale and delivery was great. We received an advertisement the day after we bought the bed and paid for shipping that Sleep Number had a free shipping deal starting the following day. I called Pat from the Milford CT and she had already contacted headquarters to reimburse us for the shipping because they have 30 day price protection. Then I was not comfortable on my new pillow I bought there - it was too hard for me, once again they couldn't have been more helpful and accommodating. I now have a great bed and the perfect pillow. Yes, sometimes you do get what you pay for, and it doesn't get better then this. read more