We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Cant say enough about them! We lost touch for 20 years, then needed their help to gather evidence…read morefor a court case, they had our OLD receipt from 19 years ago, sent us a copy. That was tremendous! Amazing customer service!

Really good service and fast honest which are unfortunately is rare in the mattress business…read more We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time.

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

I bought a decent mattress from there. It was too hard for my taste, but someone would have found…read moreit good!

Talked with Chris about options for a dining room table in the dimensions I needed. I had done a…read morelittle research and he showed me the two options. Both were reasonable prices. Chris was very professional and friendly. He called me when the table and chairs arrived which was happily a little quicker than expected. He set up delivery on a Sunday and gave us a time frame. The delivery man arrived within the expected time frame and was very careful in putting it in place and setting it up. Very happy with the whole experience and will definitely buy from there again.

Sheila was super friendly and gave us great suggestions with our couch planning!…read more She helped give us tips and suggestions and really helped us decided what we were looking for!

I am still waiting my $1000 refund check. I waited about 2…read moremonths. you guys always answered you are sending $1000 refund check in 2weeks, 1week, 48 business days. But I never got it. I am so sick and tired of waiting. I feel like you toying on me. Please send me the check. I want to finish this issue as soon as possible. Please Please

The customer service is fabulous. Big shout out to Carlos for assisting us in store and Alex for…read morecoming to our home when we were needing support with our new TV. The nicest gentlemen I could work with. Appreciate all your help! Thank you

I was delivered a used grill. Unbelievable. I called but was told to wait until the salesperson…read morereturns

I recommend Mattress Firm of Norwalk for your mattress needs. Gerry G. was very knowledgeable of…read morethe products, pleasant, and made the whole process easy! Thanks again!

Gerry G was very helpful and knowledgable, and is the kind of salesman who's a pleasure to do…read morebusiness with. I went in for a mattress for my son, and ended up getting one for myself as well. Got a good price. I'm so glad I treated myself to the new mattress; it's hard to convey what a tremendous upgrade it is from my old one. Very happy with this purchase, store, and sales staff. Only complaint is that there was a hitch with delivery logistics or something and it was a few hours late, but these things happen sometimes, so, not worth removing a star.

Kirk the manager reached out to me and offered me a discount because the gift card that I was…read moresupposed to get as a gift never worked. That's customer service

I bought a coffee table and three swivel armchairs. One of the swivel armchairs sqeaked a lot…read more After many weeks of calling, an exchange was scheduled. They brought another chair that also squeaked, and the delivery people were unable to take the other armchair because they were unable to remove the metal ring from the bottom. The coffee table came damaged. Had to be returned. The second try, the coffee table came in good shape. Thank goodness. Then another swivel armchair had a metal ring that stuck out and wasn't level with the floor. Still waiting for a technician to address that. A lot of stress from buying furniture at this store. Next time, I will buy elsewhere.

I've been trying to get a refund on a canceled order for WEEKS and can't get anyone to resolve the…read moreissue. I get told that a manager will call me back, and they don't call. It's the same story over and over again, but nobody can seem to figure out how to process a return. I bought a mattress here, but after discovering it was going to take almost two weeks to arrive, I just ordered direct from the manufacturer and had it in two days.

Manager Kyle gave us outstanding customer service. He answered all of our questions & helped us to…read moreselect the right products for us. When we needed to stop by with a question saleswoman Rae was equally as helpful and friendly. We would without reservation recommend the Wilton/Norwalk Mattress Firm store.

I came in looking for a hardier pillow and Jesse deduced it wasn't a pillow issue but a mattress…read moreissue (I'm a side sleeper). He suggested a pillow topper should remedy the issue. My nights have been changed forever!

My second Tempurpedic mattress wore out after just four years and the Tempurpedic has repeatedly…read morerejected my claims after supplying many photos. This company should be investigated for fraudulent warranty offers.

We met employee "Hollywood" [yes, that's his name] this evening. Although he worked in Appliances…read moreand we needed help with Flooring, he offered to help us find what we needed. He went out of his way to serve us. A++++ for Customer Service and A+++++ for energy, enthusiasm, you name it!We have been shopping here for over 2 decades and, by far, he is THE BEST worker we ever met. I hope his bosses read our review and reward him for his outstanding ability to deal with customers. Betty and Angelo

We were looking for a basement fridge and Hollywood in the appliance dept. helped out my wife and…read morewe walked with a great deal. It was a pleasure doing business with him, personable guy who knows his stuff. Can recommend him for any appliance needs you may have.