We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Unique showroom for a mattress company unlike any other. So many amazing products to choose from --…read moreI wish we had more beds in the house! Every single person from sales person to management to delivery folks was a pleasure to deal with. I've been waiting for a mattress and sleep like this for years -- I've been called the princess and the pea. Well, finally the princess has the mattress of her dreams! Thanks, Norwalk Mattress!

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old…read more She said "its like sleeping on a cloud" Thanks again Jeff!

I bought a decent mattress from there. It was too hard for my taste, but someone would have found…read moreit good!

Talked with Chris about options for a dining room table in the dimensions I needed. I had done a…read morelittle research and he showed me the two options. Both were reasonable prices. Chris was very professional and friendly. He called me when the table and chairs arrived which was happily a little quicker than expected. He set up delivery on a Sunday and gave us a time frame. The delivery man arrived within the expected time frame and was very careful in putting it in place and setting it up. Very happy with the whole experience and will definitely buy from there again.

Sheila was super friendly and gave us great suggestions with our couch planning!…read more She helped give us tips and suggestions and really helped us decided what we were looking for!

I am still waiting my $1000 refund check. I waited about 2…read moremonths. you guys always answered you are sending $1000 refund check in 2weeks, 1week, 48 business days. But I never got it. I am so sick and tired of waiting. I feel like you toying on me. Please send me the check. I want to finish this issue as soon as possible. Please Please

Marco and Justin helped us find the right oven and took the time to answer all our questions on…read moreinduction versus convection and across all the different brands. We bought our oven on Saturday and had a seamless installation on Tuesday. Lucky for us the oven we wanted was in stock! The purchase process and installation, including hauling away our old oven was seamless. Thank you!

I was delivered a used grill. Unbelievable. I called but was told to wait until the salesperson…read morereturns

I recommend Mattress Firm of Norwalk for your mattress needs. Gerry G. was very knowledgeable of…read morethe products, pleasant, and made the whole process easy! Thanks again!

Gerry G was very helpful and knowledgable, and is the kind of salesman who's a pleasure to do…read morebusiness with. I went in for a mattress for my son, and ended up getting one for myself as well. Got a good price. I'm so glad I treated myself to the new mattress; it's hard to convey what a tremendous upgrade it is from my old one. Very happy with this purchase, store, and sales staff. Only complaint is that there was a hitch with delivery logistics or something and it was a few hours late, but these things happen sometimes, so, not worth removing a star.

I bought a coffee table and three swivel armchairs. One of the swivel armchairs sqeaked a lot…read more After many weeks of calling, an exchange was scheduled. They brought another chair that also squeaked, and the delivery people were unable to take the other armchair because they were unable to remove the metal ring from the bottom. The coffee table came damaged. Had to be returned. The second try, the coffee table came in good shape. Thank goodness. Then another swivel armchair had a metal ring that stuck out and wasn't level with the floor. Still waiting for a technician to address that. A lot of stress from buying furniture at this store. Next time, I will buy elsewhere.

I would like to give my honest and full review of my recent experience at the Norwalk Raymour and…read moreFlanigan - I feel kind of lost on how I feel my shopping experience was ; I also feel grateful for Oscar who works there maybe in management? Not sure but he is a god send - I recently needed a new mattress, and I went in explaining my spinal injury was front and center focus for me ; somehow I ended up on an extra firm mattress and when the sales person read the info outloud as I laid back I remember hearing extra firm level 3. Me knowing absolutely nothing about mattresses said this feels good, has little cushioning for my hip bones; and I reiterated many times I NEVER sleep on my back only on my side. The mattress arrives on Tuesday and it's a nightmare - nothing like the store, concrete slab. Horrific. Bones killing me ; I call and say this is not the same mattress - insisting it is ; whatever I really could care less - finally oscar got through to regional who let me exchange it immediately- and I just ended up buying the same one I had just thrown out from 2020. Dan helped me locate my new mattress upon appointment - and even though I appreciate his help ; it is not my problem to feel bad for the sales person who sold me the garbage mattress and for her not to feel bad - she should feel bad it was not what I picked - Then I also don't need a lecture about how I don't understand mattresses I didn't know, I went to school at Ivy League to understand mattresses. The only reason, I ended up with the right mattress. The second go around is because I went on the Beautyrest website myself. All the information I was provided after question after question was not even from the website. I understand a sales person just trying to make a sale, but to take my one exchange because of careless recklessness is stupid. It's definitely not me as the customer to have to do mattress education it should be you, but that would be how I would run my business , Oscar is a doll and is the only reason I am getting a new mattress.

I've been trying to get a refund on a canceled order for WEEKS and can't get anyone to resolve the…read moreissue. I get told that a manager will call me back, and they don't call. It's the same story over and over again, but nobody can seem to figure out how to process a return. I bought a mattress here, but after discovering it was going to take almost two weeks to arrive, I just ordered direct from the manufacturer and had it in two days.

Manager Kyle gave us outstanding customer service. He answered all of our questions & helped us to…read moreselect the right products for us. When we needed to stop by with a question saleswoman Rae was equally as helpful and friendly. We would without reservation recommend the Wilton/Norwalk Mattress Firm store.

I came in looking for a hardier pillow and Jesse deduced it wasn't a pillow issue but a mattress…read moreissue (I'm a side sleeper). He suggested a pillow topper should remedy the issue. My nights have been changed forever!

Let me tell you folks, you may not know that you're in need of a bed but listen to me, if you don't…read moredo anything else just stop by and see the greatest and I do mean greatest sales associates ever! Jesse and Darryl are amazing host and even better people! Just know they care about fitting what's right for you! It's literally meeting new neighbors who turn out to be friends and next thing you know you're invited for thanksgiving dinner. I highly recommend the deluxe breeze soft adjustable bed with the ergo pro smart base you will get more bang for your buck as it's worth it's sleep in gold or should I say platinum . As a friendly and comfortable gesture Jesse and Darryl also offered us great non-alcoholic seltzer from @treehousebrewery, which was amazing. I will end this review this way!! Better sleep, better health, better spirit and better life! Don't take my word for it but you can bet your next nights sleep on it!

Materials are kinda garbage however most places only provide sub par materials…read more This location does have a decent selection of garbage

We met employee "Hollywood" [yes, that's his name] this evening. Although he worked in Appliances…read moreand we needed help with Flooring, he offered to help us find what we needed. He went out of his way to serve us. A++++ for Customer Service and A+++++ for energy, enthusiasm, you name it!We have been shopping here for over 2 decades and, by far, he is THE BEST worker we ever met. I hope his bosses read our review and reward him for his outstanding ability to deal with customers. Betty and Angelo