Two stars only because we like Bernie, our sales guy. He was great…read more We ordered a dining set back in 2023. It came and we thought the color seemed off but we figured sometimes hard to gauge how a table will look based on a small sample. So we carried on. Didn't love the table but also didn't hate it. But we were very aware it didn't match our kitchen cabinets that we matched up the sample with. Fast forward to this summer when we decided to order a coffee table, an end table and entry table in the exact wood and finish as the dining table because with an open concept living concept the last thing we wanted was to to add another shade of wood to the layout. It was already off given the difference in the shade of the table vs our cabinets, which was supposed to match or at least be close. Everything was ordered to match. Yay! Then they deliver the coffee and end tables and they are the EXACT color of the original sample we used to decide on our dining table but definitely NOT the color of the dining table. We loved it but it confirmed-something/someone messed up our dining table finish. They sent out someone to take pics after we reached out.. It's obvious. After a few weeks we then hear there's nothing they can do. Sooo, they mess up, offer no explanation (or even an apology) and....that's it? Very disappointing. At the very least, own your mistake. You're better off at IKEA where you'll know the furniture matches.

As an Okemos native and firm believer in shopping local, it is unfortunate that my experience with…read morethe Pilgrim House was a bad one. I purchased a Bassett leather sofa and reclining chair as well as the extended warranty for both pieces the end of August. 2023. By May 2024 the finish on both pieces of furniture was starting to peel and a stitch coming loose on the seat of the sofa. I contacted the warranty company sending close up pictures. I was told that this was "clearly a manufacturer's defect" and to contact Pilgrim House, which I did immediately. A home visit was scheduled a few weeks later to have someone from Pilgrim House repair department view the pieces. A couple of weeks after the home visit I received a call saying they were contacting Bassett about the problem. Another 3-4 weeks later after my numerous attempts in to find out if Pilgrim House has heard anything I was told they would contact me. Finally at the end of August 2024 I received a call from the Pilgrim House repair department saying Bassett would not do anything more than send a tube of paint to color in the areas that were peeling. I then asked to speak with the owner of Pilgrim House. He returned my call me a few days later. After expressing my shock and displeasure with the proposed resolution, he told me there was nothing more he will do. I asked if he would be satisfied with that answer. I reiterated that the problem started so soon after delivery and I purchased the extended warranty, I was told by the owner in a most unprofessional way that there was nothing else he was going to do. Obviously customer satisfaction was not a priority. It took almost 2 months for Bassett to send the paint and then wait for the repair visit where the paint was applied and the loose stitch fixed. I WOULD NOT recommend Pilgrim House and DEFINITELY would not recommend buying the warranty unless you use knives and sharp tools while sitting on the furniture as that would have been covered.

My mother bought a leather sofa and recliner. Tina was very helpful in the planning stage, which…read moremade that part of the process nice but we were very disappointed to see the quality of the furniture that was delivered. Tina is a

I went to buy some hand blown Christmas tree ornaments and I loved them so much I've gone back and…read morebought more an additional two times! Charlotte was very helpful in showing me all the different selections, even the ones that hadn't been put on display yet! I'd like to add that these handblown, painted and etched ornaments benefit the organization Women At Risk or WAR, Intl. so it's also for a good cause.

I would suggest NOT doing business with this company. We got a bed from them about 2 yrs ago. I…read moreshould have written this a long time ago. From what we understood, we had a year to get it to our comfortability. After a bit of time, we realized that there was something wrong with the bed. I called in and told the guy- again- ( I had called a long time before I called this time to say there were issues but kept getting told that it takes time to break in.) When I called the second time I flat out said there is something wrong. This guy said that he can't do anything for us. It was too long of a time. He did say that he could have guys come and look at it. We bought the water proof mattress protector. The guys came and looked at it and did tell us that it was defective. We had stripped the whole bed so they could see the mattress. The bed is spotless. However, they said there was a very very very light spot. You couldn't see it unless you were with a flash light and face against the mattress. We told the guys that we use water proofs mattress protectors and they said that we would have to go against the mattress protector company. They refused to swap it out. If they deemed the bed was defective, why would a basically very light spot mattress if the bed will be tossed away because it's defective.. I wish we had never gone to this business. They won't help you and when they sell a defective mattress, they won't replace it and correct the issue.. even when I called right after getting it, the guy said to wait and give it time. So we give it time and when we call back saying it was still not good, he's like, "oh well. Been too long". Despite me calling right after getting the mattress and being told to wait. There were issues from the jump. I would NOT do any business with this store. There are other places who will correct the issue. This place will NOT correct any issues... it's like they didn't want to fix it and kept telling me to give it time until it's "too late" . Run far far away

Walked out of The Sleep Doctor today because the salesman was extremely rude, or something was…read moreseriously wrong with him. We wanted to buy two Tempurpetic beds. When we asked the salesman about the different types and prices I was told to "figure it out". I then asked him another question and he told me, "you know what that means". I was flabbergasted. I wouldn't have asked if I knew the answer! We walked out and drove directly to Art Van. Bought our beds and left happy. You just lost a big sale, Sleep Doctor! What a jerk.

Whatever you do, do not buy a washing machine from these crooks…read more They take out a standard metal part and replace it with plastic. They'll tell you to your face that they do it, it's no secret. They insist that it prevents the machine from burning out the motor, but what it really does is just strip out every 3 months. I bought my machine from them in April. Same exact washer I'd owned for 15 years before without a single issue. I had to replace it because our last landlord never fixed the flooding issues in the basement and the frame on the bottom rusted out, user damage, not manufacturing. Anyway, they told me not to overload it, it would strip the plastic part. Okaaaay... Two months in, it wouldn't spin anymore. "Well, gosh lady, you must have overloaded it." Riiiight. A $60 house call later and I'm washing again but I am extra careful never to load it too full and I start taking any heavy items; comforters, heavy blankets, etc. to the laundromat, so I'm out a load of quarters too. Three months later - same thing - the washer won't spin. I tell the guy, I don't over load it. He says, "Well, ya' know, you can't be too careful. If you run small loads it can work it too hard..." Really? WTF?! So another $60 house call (although I think I talked them down on this one, I was pretty unhappy). Washer's up again and I duct tape the cycle level switch so no one can run anything but a monster load, even if they only want to wash socks. That's what the guy said to do. Two months later and the stupid part strips out AGAIN! only now I'm "out of warranty" (6 months) so they won't even come out and fix it, I need to take it to them. I had them haul it off and bought a new washer that I adore. Don't trust these guys when it comes to washers, they're clueless!

Do not purchase from them if you expect any quality customer service. Yes, they have good product…read moreat a good price if you are purchasing new. But if you are purchasing anything used, look elsewhere. We purchased a washer and dryer 5 months ago. We were able to get a 6 month warranty on the washer which is now having troubles, but only 1 month on the dryer. The dryer has clear ventilation and we only dry medium sized loads in it. The dryer has had the fuse replaced once under warranty and once outside of warranty that we paid for. After the second time it blew again while drying the first light load of delicates. Since we can't afford to pay 60 a week to have the fuse constantly replaced we will have to find someone who actually knows what they are doing when it comes to repairs because even their own technician said there was no reason for it to keep blowing unless we were overloading it which we are not. In addition to the trouble with the actual machines, their technicians did damage to our house by backing their truck into it during delivery. 5 months later and we still have not had this damage fixed, even though they say they will, after several phone and in person conversations and sending pictures of damage. So again, buying brand new is fine, but, if buying used, you will only get something from here that needs constant out of pocket repairs.

Went to the store ordered the 3 pc king set bed mirror dresser. Was told it was $1299 had a…read morediscounted price on it. Ordered it as a 3 pc set they don't actually offer same day delivery they want 2 weeks. We picked it up and no mirror or dresser. They said it's actually $1700 for that even though we took a photo of the tag that clearly says $1299 king 3pc set. This store is a joke. I'm extremely unhappy and the customer service is a joke.

The service of Justin was quick and friendly. He had knowledge on where I could access a selection…read moreof items needed. He offered help quickly and the value of the products given were better than I could find anywhere in Lansing. Thanks Justin Johnson