My wife & I bought a sleep number bed more than ten years ago. The first 4-5 years were great. Then, like any other bed there were all issues here & there. Last year I found that no matter how often I'd change my under side to my severe back issues, the next day the bed was not as firm as the night before. Recently I called to see if we could use the 20+ years warranty. I was told if I could not take the bed apart (with their guidance) they'd have to send a technician out...@ $150. Then the technician would tell me what to purchase (@ a 20% discount) then I could install the new item (s) or pay another $150 for the technician. I'm not about to pay $300-$400 for a new part because I'm not about to take the bed apart.
My wife & I will be buying a different bed...NOT A SLEEP NUMBER EVER AGAIN. $2000 for the bed & then another $300-$400 to fix! read more