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    NJ Mattress

    4.5 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    7 years ago

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    Ashley Store

    Ashley Store

    3.0(119 reviews)
    0.2 mi
    $$

    This is a second review/complaint regarding our purchase at Ashley Furniture at the Ledgewood NJ…read morestore, where we purchased some expensive defective barstools for our kitchen. Now one of the replacement barstool is making a noise when you lean back on the chair!! Upon my inspection and troubleshooting as to why this was happening, I noticed it happened mostly when you leaned back in the chair. I then discovered the annoying noise was coming from the metal frame attached to the backrest and seat of the chair by 5 screws. I proceeded to check the screws on the bottom where the frame of the barstool is attached and a few were loose and not snug. I tightened them up and the cracking noise stopped when I leaned back or swiveled in the barstool but the fix was short lived and the noise would continue again and the same few screws would loosen up even though I really made them tight. It's obvious the problem is in the frame and the way it was forged on that particular barstool. The other barstools that were replaced don't or never did this. I called the company once again , the girl was rude and was no help except to tell me they'd have to schedule a service tech to come out here and inspect the defective lousy but expensive barstool making this annoying noise when swiveling or leaning back. I'm gonna file a major complaint against Ashley furniture for the new problem and ongoing issues I had with these barstools. All I can say is DO NOT BUY FROM ASHLEY , their products are defective, SUCK, & are not designed or built well. The manager Jerry there also a typical salesman also just wants your money and when we had our first issue he failed to respond to us, himself. We have a NEW problem with one of replacement bar stools they delivered and customers service told us we have to go to a process of having a service tech come out to see why the freakin' lousy barstool is now making a horrible cracking noise when you lean back in the chair. I'm gonna trash this company all over social media and also report them to consumer affairs and other consumer protection agencies. They can't sell garbage nor treat their customers like they do when we have legit issues and problems with their lousy furniture products!

    Alma was very helpful and pleasant to work with!! She wanted to find the right item for meread more

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    Ashley Store
    Ashley Store
    Ashley Store - Stripped screws put in incorrect

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    Stripped screws put in incorrect

    Mattress Firm Rockaway

    Mattress Firm Rockaway

    4.0(19 reviews)
    4.9 mi
    $$

    I really recommend this place. I've brought a couple beds and couldn't be happier…read more I came in one weekend looking for a temperpedic bed for my parents, my mom has some health issues and my dad has a spine problem from a work related injury and is in chronic pain. We were helped by James, and his manager I think her name was Penny. I have to describe James as a freakishly tall black or possibly brown complexioned Spanish guy. He's about 6'4" and had a huge smile, and seemed really upbeat. He kind of reminded me of Tony Robins, so I'm thinking to myself "oh great, here comes the pushy salesman bs". I'm glad to say that couldn't have been further from the truth. He took the time to explain the difference with a bed just feeling good and actually supporting you. I was surprised that he knew so much about my dads condition but I guess they have other customers with similar circumstances. I do have 2 minor complaints that make this 4 stars and not 5. 1. While both James and Penny were very professional and neither came off as pushy or sales-ey they did do the "let me call my manager" thing which is a turn off to me. 2. We ended up not getting it that day, and came back a couple days later. Neither James or Penny were in that day, there was another guy I didn't get his name but he was Spanish, with an accent and glasses. I assume these guys get a commission because I explained I was going to place my order with my original sales person and this guy became really pushy and made it sound like I had to do it right now with him and got an attitude when I didn't and walked out. It was a drastic contrast to our original experience. In the end we got my parents their bed, and they couldn't be happier. I later ended up going back and got a bed for myself and my fiance. I'm probably getting some of the best sleep I've had in years. Trust me James and Penny really know their stuff.

    Read the fine print. They give 120 day mattress guarantee, but NOTHING else is returnable including…read morethe base. So if you buy mattress and adjustable frame, but don't like the mattress you are stuck with the frame even if you return the mattress. Mattress I bought is comfortable, but the adjustable portion of the frame hurts my back, so basically I paid a ton of money for an adjustable frame that is in reality a flat frame. And by the way when I called to ask about any possible exchange, I was told "why did you buy it then. You liked it in the store." I tried to explain there is a big difference in laying on a bed in a showroom for 3 minutes and trying to sleep on it all night. I explained I sleep on my side and the adjustments put me in a bad position where I hurt in the morning if I raise either the head or feet. I was advised I should try to switch to sleeping on my back even though I've slept on my side my entire life and I'm comfortable that way. Just make sure you get what you really want before you purchase. There is no going back no matter what they say.

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    Mattress Firm Rockaway

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    NJ Mattress - mattresses - Updated September 2026

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