My husband and I had a great Experience at Sleep Outfitters on Fields Ertel with the store manager Chris Humphrey. Chris helped us select the proper mattress for my husband and I since we both have such different sleep styles, and needed a split king. Chris really took the time to evaluate our unique needs, and the coolest part was how he helped us do a quick 3-minute evaluation on their Bed Match machine. He described how the Bed Match machine uses science to help select the best mattress for us, as it senses our pressure points and where we needed more or less support. We highly recommend shopping at Sleep Outfitters on Fields Ertel and using the Bed Match machine, it completely took the guesswork out of the selection process for us. We ultimately selected one of their Tempur Breeze mattresses which in our opinion combined the best comfort/support/cool sleep that we just couldn't find in other products we tested. The adjustable base feature that we added was a game changer as well, it has a wind down feature that we will use in the evenings to really get our bodies ready for great sleep. We stayed within our budget and even took advantage of their easy 60-month 0% interest financing, and Chris even threw in a few free gifts! Thank you to Chris and Sleep Outfitters for making the process of buying our new mattress easy and affordable. Oh, and in addition every mattress they sell comes with a LIFETIME low price guarantee. Now that's value. read more

Sleep Outfitters of Cincinnati Fields Ertel - The Bed Match machine we used - Mattresses Near Me - Cincinnati, Ohio

See all

walked into sleep outfitters and we were greeted by manager john. John was very kind, well informed, patient, and willing to work with us. John allowed us to try whatever bed we liked. He did not rush us at all. Thank you john and i strongly reccomend this location. read more

John Barganier the General manager was so genuinely helpful. He listened to our needs without making us feel like he was just pushing a sale. We ordered a Sleep number but after going to Sleep Outfitters at the Fields Ertel location, we quickly canceled! Great customer service and better product! read more

Mary was knowledgeable and patient, and we didn't feel pushed, the way you sometimes feel by salespeople. After comparing with two other mattress retailers, as well as with buying direct from the Tempur Pedic company, we came back to Sleep Outfitters. Moreover, delivery was quick, and the men wore masks (Covid) and covered their shoes to protect our floors. I highly recommend this establishment. We love our new mattress and pillows! read more

I didn't think companies and salespeople like this existed anymore. Went into the Field Ertel store and was greeted by John Barganier, the manager. He listened to what we wanted, and could afford, and worked patiently and professionally to give us exactly what we requested. There was never any pressure or attempt to upsell us. He gave us a terrific deal while making us feel that we could trust him and the company without hesitation. We highly recommend John. read more

I had been checking out mattress prices online and all we had left was the try it out. We went to Sleep Outfitters because of their Sealy "price for a twin" sale and walked out with 3 new mattresses! Noah was super helpful in discovering our sleep needs and making good recommendations. We will definitely shop there again! Love shopping at a relatively local store! read more

My boyfriend and I stopped in here on a whim to look at new mattresses. We had been out looking for about a week and kind of knew what we were looking for. But let's face it, who really likes mattress shopping...I don't like to be hounded and constantly talked to when I am trying to determine if I am going to be comfortable where I am going to sleep. And then....finally, we find someplace where we could actually shop - or as I like to put it... lay down, relax and talk to each other! Whooo Hooo!!! From the time we walked in we were treated with respect and warm hospitality. We were asked a few questions, given a quick tour then left alone and told to check in if we had questions, or he said that he would check back in a little bit. We checked out several mattresses. We actually narrowed it down to three - then we were ready with some questions! Then we actually narrowed it down to two....and again went back to laying on the two - the Tempurpedic and the Dormeo. We went with the Dormeo! Yay!!!! Had we not went to Mattress Warehouse, I would not be sleeping on heavenly angel pillows right now, because I had never heard of the Dormeo bed....it's the best thing since sliced bread!!! We actually chose the adjustable bases as well! Yay!! mattress shopping! We had it delivered and set up, which took less than 20 minutes total. Excellent service, would definitely recommend! read more

I stopped by on a Wednesday night, after doing some research online. (FYI mattress Warehouse does not have prices listed online). Samantha was great and really took the time to listen to my needs and proceeded to show me 6+ mattresses she thought would fit my needs. I ended up going with the very first one. They took 10% off the sale and threw in 2 pillows and a waterproof mattress pad. I explained to Samantha how i had an adjustable frame and she assured me the delivery guys would be able to put everything together. We went through the paperwork and scheduled delivery for sunday. This is where things fell apart for me. The guys called me about 15 min before arrival. They showed up and one guy carried both mattress and box spring up from the truck and took my old ones away. The 2nd guy didn't come up until it came time to put everything together. The first guy (who did all the heavy lifting) actually tried to adjust the frame. The 2nd guy just stood there, looked at it, kicked at it and few times and just insisted they couldn't do it! He didn't even try. Basically, I shelled out $4000 only to have my bed on the floor. I called the store and Rodney wanted to talk to the driver (#2). The driver had called the warehouse and was speaking to his manager, Dan. Who said for Rodney to call him if there was a problem. Well, Rodney didn't know who Dan was and I'm stuck in the middle, standing in my bedroom with these two guys, waiting for management to fix the problem. Rodney ended up giving me a new frame for free, but i have to work from home tomorrow since they can't guarantee a delivery window. What started out as ad simple process, ended up being very frustrating. 3 stars for the lack of service with delivery and no online prices and having to have a frame delivered after the fact. read more

Pushy saleswoman who didn't even discuss budget to start. Sat us on the most expensive mattress to start and wouldn't shown us any options other than Tempurpedic. Legitimately made us feel like the two we tried were our only options. When we told her we didn't need a base she replied "oh you need a base. I won't let you leave without one." Overall did not feel great. read more

I'm so happy that this company is going above and beyond for us. They are exchanging our mattress for something we really love. Thank you!

I explained my budget and firmness preference and MARY was quick to guide me to some great options. She was helpful, although I needed more info on which bed might be a slightly cooler sleep and she said they'd be the same. One was a hybrid and the other was a full coil, so that doesn't seem 100% accurate to me. Since I had already done my online homework she worked with us on the price, eventually. The delivery people arrived the very next morning. They drove up a few minutes early and were in and out in a jiffy. They have a 120 day written guarantee, but you must buy your foundation from them as well. The Landen location is most certainly worth a visit! read more

Was not planning on buying another full memory foam but our sales lady, Randi, convinced me to give Temperpefic Cloud a try. She was very knowledgeable and easy to deal with. read more

Mary was very helpful in assisting us in deciding on a new King mattress. I would definitely recommend going to this location to get your next mattress! read more

Very pleasantly surprised! I had researched online other mattress stores and didn't know about Sleep Outfitters, so I stopped by. No pushing of sales and Mike was extremely helpful. Was looking to purchase 1 set today and another later. Prices were more competitive & ended up buying better mattresses - both sets! read more

My husband and I went to look at mattresses for the first time at Mattress Warehouse this past Sunday. We were just planning to look since it was our first stop. We met Rodney and he assisted us in answering all of our questions and listened to what we needed and why. He lead us through the store, encouraging us to try various mattresses, and we finally found one we both loved and it had what we both needed. Rodney explained everything to us and gave us time to talk about it privately. There was no pressure to buy that day. He didn't get annoyed with us for all of our questions. He was very knowledgeable and helpful. After he let us know that they will price match up to 4 months after the purchase, so really there was no need to go from store to store to compare pricing, we were sold. And, they use their own people for all deliveries - and you can log-in the day of delivery to see what your deliver people will look like for added safety! In less than an hour on a rainy Sunday, we found the mattress we needed, got all of our questions answered, and all without feeling pressured or hassled. Thanks, Rodney, for a great experience! Highly recommend this place! read more