Elliott was very knowledgeable and did not put any sales pressure on me! He started by asking me questions, and listened to the reasons why I was shopping for a new mattress. Elliott was able to direct me to the best solution to help me get a much better nights sleep! read more

Me and my fiancé had a great experience working with Steven. From what we understood, the Eastgate location is not his typical store, and he usually works at the Montgomery location. We were very happy that he was working that day. We rolled up right at 9am when the store opened just to casually look but ended up purchasing a new mattress. Steven was informative, low pressure and super easy to talk to. He never felt pushy or like he was just wanting a sale. This is precisely the kind of person that we like to buy from. When we stopped in a few days later to confirm that we liked the bed (we are overthinkers) we were even more happy that we had purchased from Steven as the salespeople working that day were extremely over the top and not our vibe. Steven was super cool, and super helpful. We received our mattress a few days ago and we LOVE IT! We have been sleeping so much better. Thanks, Steven! read more

Tina brown the manager is the most unprofessional employee I've ever encountered. When I tried returning my pillow that I did not open or use at all, she told me that it's nonrefundable, and then immediately answered the phone and walked away and started walking the floor on the phone with somebody and ignored me, then watched me leave and was extremely rude! I've never been so disrespected from an old lady like this... I walked back in to get more information and she said that the pillows could get dirty the second that they leave the building, but her daughter was changing her babies diaper in the building on one of the mattresses on the floor. If this gets to corporate, I would check the cameras at 6:40 PM. There were three kids running around whilst one of them was getting their diaper changed on a Tempur-pedic mattress. This is my third time being to the store because the employee yesterday said to come back today to return them with the manager who would be able to help me and nothing has happened, I still have 2 unused pillows I can't use read more

back to the store it 10 days after the 120 limit. They will exchange the mattress with an additional $199 upcharge since they don't have the same mattress in stock and then are charging $99 for delivery. I asked to bring it to the store for the exchange and they said no. The must charge you a delivery fee. I paid $450.00 for each twin. now I just added $300 more for a 4 month old defective mattress to replace it. the is $750 each if I have to change mine. What a scam for Serta having a mattress that did not last 4 months. I wish I could add pictures. I am posting on Yelp and other media locations to warn others of the extra cost and not taking reasonability for defective mattress. read more

Mattress Firm Eastgate Pavilion - Mattresses Near Me - Cincinnati, Ohio

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I went to every mattress store in the area and finally settled on my favorite one here. Couldn't pass up the deal that we came to for the mattress and adjustable base. The headboard brackets for the Tempur-pedic base did not make the delivery truck, so the manager Greg came out to the house and installed them himself. Now that's great service! Very happy with my purchase, no more waking up with lower back pain every morning! read more

They treated my wife and I with a lot of respect. Showed us several different options. I like how the store had different colors on each bed to show level of firmness. Had an additional coupon sale going on and didn't mind that we didn't have the actual coupon from the paper. Was even willing to lower the mattress set by $100 to close the sale. read more

a minute ago Great experience purchasing. Luis was knowledgeable about the products which helped in our decision on which mattress and adjustable base was best for our needs. Delivery was smooth and on the day and time specified. Wes and Marco delivered our mattress and base. Set up was quick and Wes and Marco were courteous and professional! read more

We had such a great experience At mattress firm. We were in there to purchase the bed for my 11-year-old son and Jamie Cox was so helpful and nice. I completely dreaded mattress shopping but she made the experience enjoyable and left feeling good about my purchase. read more

Wow! Look at all of these great reviews. I was almost going to post one myself. I did actually post a positive review of this Mattress Firm on their google review page while purchasing my mattress. You see the salesmen there offer you an additional discount on your mattress if you write a positive review and leave a 5-Star rating. First off, I will say the salesmen will bargain with you so the price on the beds is not the final say so. Our salesman, Luis was knowledgeable and seemed nice enough. We tried out a couple different beds and knew what we wanted. We made our choice. We chose an adjustable base, which was available with different features. We told our salesman what features we wanted and the one feature we did not need. He said ok and went to ring us up and no further information was shared. The delivery was setup fairly quickly. Fast forward to delivery day- the INCORRECT mattress AND base are delivered. I call the store the let them know and Luis informs me that the warehouse sent the wrong mattress and that was the base WE selected. I told him no and explained to him what we explained the first time while we were in the store. He then tells me that one of the features we wanted only comes with the ONE feature we said we did not need. At NO time did he explain this to us in the store. Finally after some back and forth, he agrees that was his mistake for not explaining in detail and agreed to send us the correct base at no additional cost. I asked for additional compensation for my time and was offered a VERY minimal amount. For the amount of misinformation, wasted time, and having to wait at home for a window of time for THREE different delivery dates- I feel the store should've have attempted to better rectify the situation that was completely their fault. Save yourself a headache: this mattress firm is the equivalent of a bad car salesman. Find a more reputable store and save yourself some valuable time. read more

I live in Kentucky and we happened to get Greg from the East gate store helping us out and he did a phenomenal job! He knows everything there is to know and made the experience so quick and easy to find the right mattress. We even found ourselves in a bit of a pinch at checkout because exactly what we wanted was looking a little hard to get. He worked his magic and made some calls and we didn't have to compromise what we're going to spend the next 8 years sleeping on every night because he took the time to get us what we wanted. Mattress Firm is the place to shop and Greg is the person to take care of you! read more

This store did a great job making sure we were satisfied with our purchase. The first mattress was way too firm, Craig took care of exchanging it for one that works much better. Dan, our original salesman did a good job showing us all of the options. The delivery people were prompt and very professional. I would definitely recommend this location based on our experience. read more

So we were supposed to have our bed delivered to us on a Tuesday. Well they made it here I saw them pull in my driveway. As I waited for a knock I heard NOTHING 10 minutes go by and I look outside again and they just up and left. They didn't even attempt to come to my door because they saw no car and that's what the driver admitted to his manager. Our bed was supposed to be delivered today the following Saturday, and I just received a call they aren't coming. Now I understood the weather the first time around but your company made it to my home and left this is getting ridiculous I'm livid. I bought this bed two weeks again and have been put off for a week and a half. If I don't get my bed tomorrow I'm taking my business some where else I regret even coming here in the first place I won't be back. read more

Dan was very knowledgable. Worked hard to make a great purchase. Great Job. Fast and easy.

Terrible customer service! Bought a bed from there and requested it be delivered in the morning. Of course it won't be till early evening when no one is home. Not willing to do anything about it. Don't waist your time or money with them! read more