We ordered two custom sofas, with a quoted delivery time of 8 weeks. I padded that to allow for 10…read moreweeks - as these were needed by a specific time. At the 8 week mark, I reached out by email and got no response. I reached out a second time via email and was told one sofa was at least two weeks late, the other would be an additional 8 weeks! I immediately replied and explained our predicament and got no response. After calling the customer service line, I received a call from the store rep who stated they never guarantee timelines, they just hope the furniture is in by 8-10 weeks and they are not informed of back orders on fabric. I was told a manager would call me and she hung up. Here we are - several days later, no phone call, no explanation.m and now we are stuck without furniture for a photo shoot and faced with having to reschedule agreed upon dates. It would have been nice if the rep would have followed up on our order rather than the customer chasing them down - maybe if they had we'd have known and been given a chance to rearrange our plans. This was our first and only purchase of custom furniture we'll make from Arhaus.

If you go to the summit store, ask for Jennifer! She's amazing. I've bought so much furniture as…read moreArhaus and working with her completely outshined all of my experiences.

Mattress, we looked at here was overpriced. Salesperson said they were giving us mattress…read moreprotector for free. We went to Sleep Outfitters salesperson was 100 times better. Even gave us an 100 times better deal. I am so glad I went to Sleep Outfitters.

Dan - was awesome- super patient, knowledgeable, and invested in making sure I was happy with my…read morepurchase. I am Still waiting on pick up since they don't deliver to my area. Which is kinda an issue - but Dan made sure to work with me, and help me feel valued- so I wouldn't be out on pick up instead of delivery. Will update once I get my new mattress- and have tried it. Super clean show room- no public bathrooms tho:(- Dan was the representative who helped me- I spent about 90mins here. Left a happy customer- will recommend and repeat!!! Oh and SUPER HOT INSIDE- I came mid afternoon on a Friday, it was pretty quiet- but the showroom is super warm!

I purchased an adjustable bed and mattress for my father at end of May. Was told it would take…read moreabout a week to get. My fathers health declined rapidly while waiting for delivery. Went in Friday June 9th to cancel order and get refund since it wasnt needed and had not arrived yet. Was told by guy working that he wasnt sure how to do a refund, come back on Tuesday when "Wes" was there to get it handled. I just went there, no cars, doors locked, no one answered phone. Pretty sure I will never see this money or the bed again. DO NOT GO HERE SCAM PLACE

I bought a beautiful sofa from Southern Sleep & Home. The customer service was amazing and I felt…read morewell taken care of. I HIGHLY recommend them. There is definitely an element of southern charm to this local business. I will be back in a couple of months to hopefully purchase a mattress with them

I have dealt with Furniture World several times over the past few years. I bought dining room,…read moreliving room, and office pieces from them, and they have been great. They will work with you and do whatever you need to make your purchase a pleasant experience. Buddy in the Georgetown location is always helpful and accommodating. I highly recommend them.

I have purchased several items from Furniture World in Georgetown and have been thrilled with all…read moreof my items! When you walk into the store you are always greeted and they will do their best to find whatever you need even if it's not on the floor or part of their normal inventory. The salespeople are not overbearing and so pleasant to deal with after going to other furniture stores in Lexington. I will return to Furniture World in Georgetown.

Great purchasing experience! This was my second visit. The first time, I zoomed in and sat on the…read moreseats to check firmness and comfort level. This visit, I only wanted to look at fabrics. My husband had already configured our purchase and we had already planned to order online. The associates were very helpful and friendly, promising to match the online offers we had been promised. I never felt rushed or forced to make the purchase. The associate was very helpful, sharing his own experience with Lovesac and multiple options. I cannot say enough great things about my purchasing experience.

The staff were very helpful and friendly. The prices seem a bit steep for the product, but I guess…read moreyou are paying for versatility? There are several other options like this online for less, but since this is an in person showroom maybe you are paying something for the ability to see everything in person too? Seems like a good option if you need flexibility in your seating purchase.

I really love going to this Huge store. Whoever sets up the displays does a great job and new…read moremerchandise is always coming in. The ladys at the checkout are always friendly and helpful. Great place!

Went to return a curtain rod that was too short. it had a small rip in the cardboard package. they…read moreaccepted the return but when the transaction was done the woman, Helen, said "did you learn a lesson today?" confused I replied "what?" and she said "did you learn a lesson today? not to rip the packaging?" as if I was a child. I have never in my life left a review but this just felt inappropriate and unprofessional.

Great service and suggestions/ quick turnaround on repairs! Lots or different shades lamps and…read morefixtures !

Stopped on a recommendation from a friend; what a great place to buy or repair a lamp. We bought a…read morelamp that will be handed down for years...plus a beautiful piece of jewelry. Excellent service. We entered just as they were closing, so we will return to browse the art, gifts and whimsical lamp creations.

I enjoyed the spacious store and the wide selection. The staff was very helpful!…read more All items were reasonably priced. I found everything I was looking for and a few other things!

awesome service.. there for an exchange that subsequently the replacement size had to be ordered…read morethe from another store. but staff was most helpful and accommodating!! love the selection of almost any KY university. Might like to see more infant/toddler selection.. but found something that would meet my needs! little pricey but most branded stuff is...so not anything over what you might pay elsewhere for same quality/official collegiate wear.