Told to disregard a $12.12 bill in April of '24. Received a bill a month later for double that…read moreamount. Was told it was a mistake. Received a complaint acknowledgment form in May, '24. Fast forward to March '25....bill doubled again and no resolution in sight. No one answers, all lines are busy. All of this for a $12 item I never asked for.

Royal Oak, MI Place…read morea Monthly order and it happens more often, waiting over a week for the shipment, call for tracking and oops my bad forgot to place the order, Sorry! This should never happen to anyone if anyone cared about their customers or even the employees cared about their jobs. Horrible!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

Had my tank delivery yesterday and was glad to see Charles again. I had had him before and wrote a…read morereview. He hasn't changed. He is so friendly, helpful and upbeat still. I think that say mountains about your company. Treat employees well and they will treat their customers well. Thanks Charles. Hope to see you in the future. Stay safe.

Wes and Shan were so helpful and kind. I was in for compression socks and Shan worked hard to get…read moreme the right style and color.

As a master's prepared RN for the past 35 years I couldn't give Proos higher praise. I took my…read morebusiness to Proos from another local pharmacy at least 20 years ago after the other pharmacy breached my privacy (which is a federal crime, BTW) and have never had a complaint. We were very sorry when Jim retired a while back - we had known him for years and always felt comfortable with him but there are many other pharmacists and techs we've come to trust as well. No one could be more courteous, competent, and concerned for our family. There's a small-town feel at Proos and that's why we keep going there. We know our meds are carefully checked and a competent person who knows what we look like and knows our history is taking care of us. There are other options - CVS, Kroger's, etc. but none offer the personal touch that Proos does. I sincerely hope they're able to stay in business given the lack of supporting businesses around them

I only stop here because they are the only game in town. Most items seem to be overpriced, but with…read moreno local competitor I suppose they can get away with it. The management team are nothing but bullies, at any given time you can overhear them talking " down " to the staff. Which may explain why they seem to be hiring more often than not. Of there were another pharmacy option closer, I surely would go there.

Great caregivers and strong management make this oldest and largest Homecare Agency a dependable…read moreand reliable choice. Their 5 star rating is duly earned, along with their national accreditation for in-home nursing service, medical equipment and supplies and infusion therapies.

I have worked for AmeriCare Medical for over 8 years. It is an honor to work for such a great…read morecompany. Our staff puts patient care and safety first and always. Locally owned and servicing Southeastern Michigan for over 35 years. 5 Star Employer

Very nice ladies, great atmosphere. Very knowledgeable. THey…read morehave a vroiety of diffrent things you might need for a vriety of diffrent injuries.

They've been extremely helpful the couple of times we needed equipment for post surgeries.read more