The best customer service by far by any jewelry store I've ever been to. When I found out the…read moreBattle Creek location was closing down I was absolutely heartbroken, not just because now I couldn't go to my favorite place to get my fix of shiny objects, but because I was losing my jewelry friend Tammy. I sadly thought that all of the Fred Meyer locations closed down, but after losing weight and needing a ring resize I discovered that although it would be a bit of a trek, I'd be able to go to my beloved store again. What made me absolutely ecstatic? The second I went through the walkway I saw Tammy was there! After many jewelry inspections, I've come to know her, and although she's seen so many people, she remembered me! She was assisting another customer, but I ended up making a new friend because most employees I've encountered throughout the years at Fred Meyer have been fantastic. I found out that the diamond in my engagement ring had broken and since I hadn't gone to my inspections I might be on the hook for the replacement. I was really sad, but after explaining a lot of things I was told they'd do their best. I picked up my beautiful ring today, completely repaired. They understood that life happens. My precious keepsake is now in tact. They have always been so good to me. Now I need to make more trips up here!

Came in to look at watches for my wife . We are celebrating our anniversary and I wanted a classy…read moretimepiece . Both Erika and Emilea were eager to help me pick something meaningful out. Both girls were so professional and helpful . They even wrapped up the watch and helped me surprise my wife with the watch . Found a great jewelry store in Michigan .

Couldn't repair the clasp on a pearl necklace? Claimed they are unwilling/ incapable of repairing a…read moreclasp? Have purchased other items from the store. Very impersonal. What you would expect from a chain jeweler.

My husband had worked with Kesslers to get a stunning engagement ring for me and the whole process…read morewas amazing for him. I've since gotten my ring resized a few times, solders the wedding band on, lost a diamond and had it replaced, and gotten it cleaned as many times as I can get in. The service is always exceptional and everyone is so kind. We went back 2 years ago for a diamond necklace for valentines and had yet again, great service. I recommend Kesslers to anyone who asks as their service and the amazing warranty are so worth it.

I have done business at Talsma for years and gotten to know the owners and staff. The owner Bruce…read moreTalsma is hands down the best watch repairman in the Grand Rapids area, the estate section is huge, and prices (especially estate) are reasonable, including repairs. I will say that if you are selling pieces the staff will be up front and direct with you, which to some could come off as rude or short, but I would rather deal with someone who will give me a direct answer- especially with my jewelry. We've always gotten quality products and service here, and they will work with your budget. Anyway, do not dismiss this little store. It's well worth your time. Shop local

I have done business with Talsma's for over 40 years and have always had very good service. Often…read moreright while I'm there. Prices seem reasonable and I really like their estate jewelry selection. Kind of place and service that will unfortunately disappear with current owners.

Texted to see if they had an X-ray assay device. They promptly answered 'Yes, stop by'…read more I stopped by 4 hours later, at 4:15 during their posted business hours. (Closing time 5:30) They were closed. Locked up. Nobody home. 30 minute drive each way. Bummer Dudes. Won't be back.

They are very friendly and courteous. I came in to sell some jewelry and they gave me a fair price…read more I highly recommend if you are looking for a honest and nice place to buy of sell also they do a great job fixing your jewelry too.

Love going here! Truly unique and stunning jewelry! The family has run this for many years and…read moretheir exceptionally accomplished in their field.

Craft-revival jewelers customer service is outstanding! Brandon and Jayson pay close attention to…read moredetail and their craftsmanship is stunning! I highly recommend Craft-revival for all your jewelry needs! Cindy T.cYNDEMEYER@SBCGLOBAL.NET

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

Gilmore Jewelers is the only jeweler I trust! Kathy is the best, most honest, and experienced…read morejeweler youll ever meet!

I absolutely love Gilmore Jewelers! They have such a wide variety of jewelry... whether you want…read morefun costume jewelry or fine jewelry for special occasions you will find what you're looking for. Kathy is wonderful too! If you're not sure what you're looking for she will help you figure it out and she goes out of her way to make sure you're satisfied. They do repairs, custom creations, replace watch batteries, and offer great, friendly service. When you walk in to Gilmore Jewelers you'll feel welcome and when you walk out you'll feel like you made a new friend.

We've always had great experiences at Engels Jewelry. They are helpful, fair, and really know…read moretheir stuff--whether it is a new purchase or a repair.

I have had nothing but excellent service from Engels for several purchases including jewelry design…read moreand repairs. Each time I have been so excited by the finished product as well as the communication along the way. I highly recommend them. As a matter of fact, I'm on my way there now for yet another "project." :-)

My boyfriend and I have been to numerous stores in search of my perfect ring (one I found online in…read morea random search). Each store, including the other three in that same area, all said the same..."Oh that is pretty but we don't have anything like that. But we can custom make it for you for $$$$." Feeling pretty disappointed we decided to try one last store before leaving... Courtney Hanold greeted us within seconds and upon showing her the picture of what we were looking for she sprang into action. Before we knew it she custom fit pieces together and right before our eyes was my perfect ring. Better yet, she found us the perfect diamond and a band for him. Anyone looking for a custom one-on-one shopping experience with an individual who is able to listen and find your perfect piece...Skip all the others and go see Courtney at Rogers & Holland. Can't wait to see our finished pieces in a week! Thank you Courtney!

Smiles. There are four jewelry stores in this corner of the mall and the first thing I noticed were…read morethe smiles that were radiating from Rogers & Hollands. I could tell immediately that they were happy and eager to help! Merchandise. I was on a mission for a Citizen watch that I saw online. THE FACE OF WATCH LOOKS LIKE A GOLF BALL. I couldn't stop thinking about it, but I didn't want to buy it online so I went to the place with the smiles, hoping I would get lucky and they would have it. Boy, I sure got lucky! Professionalism. I was greeted by someone who was new, and I had a lot of questions. She had great attitude, her skill and knowledge simply needed improving because she was new. She said, "Hey Sam, can I get your opinion on this?" This is where my mind was blown. Samantha Robinson appeared and took my breath away with her professionalism and inner beauty. She treated me like a guest, not a customer, and made me feel like my small watch purchase was the biggest purchase in the world. My heart is still beaming. Every time I wear my watch I will remember her skill, attitude and knowledge! Highly recommend this awesome store. They even called the district manager to get me a better price once I told them I would buy today!!! Thanks again Rogers & Hollands!