We stayed here on a road trip to Denver and were pleasantly surprised by the clean, fresh look…read more It's a newer hotel with an updated look. The staff is very friendly and accommodating. On the morning of our departure, we had gotten quite a bit of snow, but the plow didn't show up until after 10am when the front desk staff called them to ask if they could come. I thought they would have been there earlier. We ended up staying another night due to the weather (icy roads). Be warned that the only food in walking distance is a Carl's Jr. The lobby does offer a small market with microwavable meals and some chips, snacks, and cookies. The hot continental breakfast in the morning has lots to offer- yogurt, fruit, biscuits, eggs, Canadian bacon, and fresh hot coffee. If we ever find ourselves in Burlington again, we'll definitely stay here.

So dirty and a few bugs. Pubic hair all over bathroom floor and dirty walls and floors. The…read moremattresses don't have mattress protectors on them and there are clothes moths running around the walls and in corners. One of our two rooms had a heavy mildew smell that gave me a runny nose. The windows and window sills are super dirty. Just gross and I'm worried about sleeping here tonight. When I tried calling the front desk several times, there was no answer. Ugh! Try somewhere else.

Huge thanks to Courtney at the front desk! I was stranded trying to get parts for my vehicle, and…read moreshe went out of her way to find me a ride to a parts store. She definitely made a stressful day a whole lot easier. All the staff were friendly, place was clean and comfortable, and location is convenient for travelers passing through. Would stay here again.

Their WiFi didn't work at all. They charge me twice for one night and then argued that they didn't…read morewhen I could show them the charges on my credit card app. Breakfast was not acceptable and food was cold.

It was a great quick stop on our roadtrip! The owners were very kind and attentive. They are…read moreworking hard to renovate and make this place great!

Not bad if you don't mind disgusting accommodations and dishonest employees…read more We arrived on 06/18/2026 and Millie (at the front desk) was very nice when she checked me in. But after we saw the room and wanted a refund... not so nice. The photos show what this room was about (even though we didn't take that many photos). Stained/dirty bedding and shower curtain, and deteriorated blankets. It's too bad because the bed was very comfortable. When I asked Millie for a refund, she refused, so we went across the freeway to the Best Western Plus, where we've stayed before (and I kick myself for not going there first this time). After we checked in at the Best Western, Millie calls me (which showed up on my phone as a Joplin, Missouri phone number), and tells me that because the charge was through Expedia, I have to cancel the reservation through them and then she would reverse the charges. She said she would have told me that, but I left too quickly? That seemed hard to believe, and it proved untrue when, after I did cancel the reservations through Expedia, I thought I'd wait for the charges to be reversed on our credit card. After waiting 11 days and seeing no credit, I called the Millie at the Burlington, CO number and she said that because the reservation was not cancelled in advance, there won't be a refund. Why in the world would she tell me to cancel through Expedia if she never intended on refunding the money? All I can chalk it up to is dishonesty. I then tried to dispute the charges with my credit card company, but since I had signed the paperwork at Chaparral Motor Inn, all they had to do is show that to my credit card company and the dispute was halted. My advice (other than to steer clear of Chaparral Motor Inn) is to NOT use Expedia (or any other third party company), and to ask to view the room before signing anything. That may allow for a reversal of credit card charges, but it's not guaranteed.

Falsely advertised suites. Arrived Jan 4th 2pm checked in only to find a smelly dilapidated tiny…read moreroom. Other people left reviews od the same room, 219, smelling. The entire hotel is a loud hang out spot, the smell is overpowering like chemicals and mold. After getting to my room and seeing how small it is and how close to the elevator at was, I was going to TRY to make it work. However the TV wouldnt work they fiddled with it for a half hour, staff acted like it wasn't a big deal that the TV didn't work but if I couldnt have a suite with the extra space and quiet I needed the TV to work to keep my dog from barking at all the loud noises. They switched me to room #109 which was HORRIBLE! The smell of chemicals from the hall, and the smell of 5 men smoking their bqq meat directly outside the door with the front door to the hotel open, ws overpowering and even worse than the room on the 2nd floor. The floor was disgustingly sticky, the noise level was much louder, and I finally said this isnt right I need to go to a different hotel. I have video evidence I checked in just after Jan 4th @ 2pm, and checked out 3:05PM same day. I had to call and talk to the manager, Denise for a refund. She was belittling every single one of my complaints, acting like I was lying about the stench, and condescendingly said "you really thought you were getting a suite for $81"? I was absolutely shocked that a manager of a business behaved so unprofessional. She even said that I wasnt being honest about the length of time I stayed before I checked out. On the receipt I was sent the fraudulantly said I checked out Jan 5th, 2026 at 10:55AM. She was acting like I was trying to get a free stay, i was dumbfounded. I booked a SUITE because that is what ny needs required, and they didnt even apologize or try and make it right. Then they proceeded to be unprofessional. This type of business should be closed down, I will be reporting them and making sure everyone knows they are not a good place. Having zero accountability, not apologizing, being condescending, and calling me a liar yet i had proof to back uo my claims is all the most unnecessary thing to deal with when all you want to do is relax until you get back on the road. Spent 1 hour there, theyre refusing to refund me​​​

Clean and comfortable. Full si.e refrigerator and stove top which is nice. The heating/cooling unit…read morewas super loud. Pillows left much to be desired, very flat but the bed was decent. The full size fridge and stove top is what got this place the 4 stars instead of 3.

This is my second time at this location, so I was excited to come here for the evening and a swim…read morein the morning.. Well, the pool is down. The "Choice" website/app didn't mention that. Our room is nice and cozy. The lady who checked me in, very nice and helpful with my requests. Their "Continental Breakfast" was extreme limited. They had bagels (with no butter, jelly and cream cheese), a small selection of breakfast bars, no fruit, very little cereal, some yogurt, coffee, water, a couple bottles of orange juice,and milk. Which was more than the last time we stayed back in 2021. Not a huge selection with ones who have dietary restrictions (raises hand). The sitting area to eat is very clean and refreshing. Coffee definitely hit the spot this morning. But, for the Choice Brand of hotels, it's sub par compared to others I have stayed at. Staff definitely friendly and inside the hotel itself is clean. Down side besides the pool being out of order and the breakfast is it's a little bit off the highway and parking. The AC definitely works to good (get cold easy but makes for great way to sleep (for the ones who love the cold). And if you are looking for a Walmart, the nearest one will be in Goodland, KS which is 25 min east of here (otherwise you would need to head way towards Denver).

Smells horrible in the halls, room smelled of an odd cleaning chemical that masked some of the…read moresmell but made it difficult to breathe. TV didn't work. I had went off hotel.com ratings bad idea, it's a zero rating for the smell.

The name of the motel is what it is. No frills. A good place however to rest and get off the…read moreroad. Very friendly. Kenji the resident meow meow greets you when you visit. Can't really say anything except this is priced right comparatively to chain hotels. 110.00 For a night just isn't worth it. 25 to 45 is completely worth it. Not the most plush either. Basic needs met. Shelter, bathroom, warmth and safety.

Great option in the budget price range. Room, bed, and bathroom were clean, wifi worked, the owners…read moreare super friendly. No complaints here.

Badly in need of updating, better quality beds and better, larger towels. However, clean and…read morereasonably quiet with courteous staff.

This Asian lady at the front desk charged me 453.88 for one week on a Saturday, she said. I'll…read moregive you discount next week. I got off work next week on a Friday and I came to discover that she had locked out my boyfriend. I texted him to go pick up my mail from the front desk. She would not give it to him. she said I can't have my mail until I pay. Then when he tried to go back to the room the door was locked. She locked him out!! I got upset and went to the front desk after 5:30 when I got off work to pay her and get my mail. She charged me 453.88 again. I asked her where is my discount? She said next time. I told her there won't be a next time, since you locked out my boyfriend. She said well I thought he had a car. I said no he doesn't. Then today, Saturday, after just paying her yesterday. I get off work at 5:30 pm after working 10 hours. She come knocking on the door and ask me to leave tomorrow morning. I told her. I just got off work after working 10 hours then I'm on-call all night tonight. I work 10 hours tomorrow. I work one weekend a month. I run ER lab tests if they have lab tests on an ER patient . But she said well I have a problem, and you need to leave. After her continuing to ask me to leave, I pushed her back ever so lightly so I can close the door. She said I'm going to call the cops. I then called the cops myself. The cops immediately jumped on her side since this is her property. She told them I pushed her hard out the door. They said she might charge me for harassment. I told them she is the one who keeps knocking on my door asking if we are going to stay. This is very unprofessional and rude. Please save yourself the worry and DO NOT stay here. They do not respect their customers. And I'm just here working as a traveler. I've been a traveler Med Tech for 5 years and I have never had a problem with anyone at all the past places I have stayed. I just feel picked on and singled out. Just realized they asked us to leave because of a bad Google review. You can't ask someone to leave because of that. If you own a business you have to learn a good customer service then that way you won't get negative reviews. Duuh. We left a couple days early when I finally had the time since they wanted us out. I kindly asked for a refund for 2 days. They said... No refund. Talk about VERY BAD CUSTOMER SERVICE.

I man with long hair and a bad attitude came out from the office. He was pacing back and forth…read morebetween the office and the front desk area. He was very fidgety . Don't waste your time. Not good customer service. I was going to get a room there until he says. Are you a nurse, you should know how to do math. Don't you know I'm giving you a discount. My mouth just dropped open. Couldn't believe it. I just walked out. And on the way out I asked him what kind of drug he was on. He was yelling profanities at me through the window as I was driving off. Like. OMG.? WTH.

Psychotic nightmare of a motel. Staff on drugs and they try…read moreto steal your money. Has fake positive reviews with fake pics on their listings. Booked on Priceline an hour out, paying, and receiving full confirmation with email. I arrived to find the place looking so dilapidated that I thought I was at the wrong address and circled Burlington more before realizing it was my motel that I booked as the addresses matched. I parked and walked inside. It looks falling apart and untouched in years with bad lighting and no staff at the front desk. I ring the bell and a white man with many strange necklaces, covered in tattoos, and reeking of meth walks out and begins insisting I'm at the wrong place and couldn't possibly have a reservation. I insist I have one and give him my full name. He checks the computer before continuing to argue with me. Finally he says to wait and goes to the back room again. He then comes out and "finds" me on the computer suddenly with a reservation but for 4 guests, not 2 as I booked on Priceline. He also demands I pay him for the room now. I show him my phone, email, confirmation with his motel and Priceline that I paid. He laughs in my face and keeps repeating the price raising his voice to cut me off anytime I try to speak. I refuse to double pay and he laughs as I storm out. I realize I left my ID inside so I go back to retrieve it. He pretends to hand it to me and keeps moving it out of reach each time I try to grab while laughing and taunting me before finally giving it to me to leave and hurling insults at me as I exit. It took me almost an hour to stop shaking and calm down to find another nearby booking at a more reputable place Do not stop here. Stay safe out there.