I bought a recliner from Slumberland and I hadn't had it four weeks and it started coming a hole started forming on the foot rest. At first they were very kind and said they would take care of it. They sent someone out and I thought they were going to fix it. A week later I get an email stating that the technician said it was normal wear and tear and they weren't going to fix it. I got a good deal on the chair. The saleslady was wonderful and other than the gigantic rip I love the chair. That's why three stars. Just hope nothing goes wrong. read more

I am a social worker for CPO and delivered 5 beds to two families today. While I am of course incredibly grateful, I wanted to take the time to talk about the EXCELLENT and SEAMLESS customer service I received from Charlie. I was to meet my delivery guy at Slumberland @ 415pm. I got stuck in a traffic jam at Walmart Pharmacy and was going to be late. I had spoken to Charlie earlier in the day and she was very nice then. I was very anxious when I spoke to her the second time and MY GOSH! She was so incredible. She was calming, understanding, and everything I didn't expect a customer service person to be. What a gem this employee is. I don't know what to say except THANK YOU. Thank you from me, from those families who will sleep on beds and not floors tonight. Thank you for making what was a stressful situation (because I was late) into a beautiful experience. Best regards, Noelle Caylor read more

well if u read my review on google I like to up date my service appt. day lol long story short they canceled it after I took afternoon off to wait for my appointment between 1-5pm .. service person said he was 2 1/2 hrs away from me so couldn't make til after five pm .. sorry I have a life and wife and where over 65 yrs old . anyway he said he was 2 1/2 hrs away which isn't correct Peoria Il to Springfield il is 1 1/2 tops .. things are go south for any kind words for Slumberland in Springfield il . i sent email to store about it never herd a word back read more

Absolutely awful experience, terrible service, placed 6700 order October 25 2020 and they promised furniture would arrive in 60 days it's now been almost 120 days and they are now telling me it will be as long as 180 days! I asked for 20% discount for delay and they refused! I cancelled order they wasted 4 months of my time and made it unable to move into my new home the manager had zero empathy and was rude. Negative 5 stars if I could rate them this bad 1 star is way too nice! read more

Paid $2,000 for a couch less than 6 months ago and the fabric is already rolling up, even in spots we don't sit!! It looks absolutely horrible! I took in a cushion to your store & your associates also said it looked horrible, should not do that and that the fabric must be defective. They had me call customer service. I did & they sent a technician out. He too said it wasn't right & said he was going to recommend it be replaced. Then, we get a call saying it was normal wear and tear AND you will not be replacing?? Not only am I furious for wasting money on a poor product but when I called back they were extremely rude to me at your service center. I guess I need to contact the attorney generals office instead since your product is defective & you won't replace even though you promise a warranty. read more

Do not buy from here! Bought a couch set. They delivered a defective product (one of the legs did not screw in and the ottoman did not work). In order to get a non defective chair which I have already paid for, they are attempting to charge me an additional $100. They messed up and I have to pay extra. The economics does not make sense! read more

We have purchased several furniture pieces from them and they have all been easy transactions and quality furniture. We are enjoying the lazy boy couch and recliner we bought last year. We just ordered a chest of drawers too. I love that when you walk in you are greeted but not "stalked" as you make your way around the showroom. I hate the hovering salesman technique and the other stores near them do this. Thanks for a nice experience every time we go in! read more

I went with a friend to look at a new mattress set. We found a mattress she liked and had cash (no credit card, check, or financing needed). Because we had cash we refused to pay full price. When I asked about it, the sales lady looked offended that we even asked and said they don't make deals. The price on the tag is the price. I asked to speak to a manager and she brought me the "admin assistant". I told him (and showed him) that I had cash and was ready to buy. He told me they did not make deals. So, I asked for the manager that I had originally asked for. Again, the manager said they don't make deals. So, I left and got a much better deal elsewhere (and paid cash). Fast forward to today when I went back to follow up. Neither the sales lady nor the manager were in, but the admin assistant was. I informed him that (true story) someone I knew went to Slumberland the same weekend and bought a couch, but they got an additional $200 off the *sale* price and they didn't pay cash. This went against their previous statements that the price on the tag is the final price. He tried to blame the salesperson saying they had done something they weren't supposed to. Either way, I was lied to. I refuse to make any purchase from them because I'll never know if I'm being lied to. read more

Placed a order to be delivered he said between 8 and 5 I tried too explain no one would be at my home till afternoon he was persistent I explained that if he dropped it off and it was stolen that he was going to be responsible. I have bought thousands of dollars of furniture in the past this is probably my LAST!!! read more

Great prices on their bed frames was really thrilled. But when it came to the mattresses they were nearly double their competition for the exact same mattress. They only get two stars because they let me wander their store with out any assistance. I watched the sales reps chatting away and laughing over something on their iphone. Finally after 20 mins I mustered up the determination to ask them some questions. At this point they were happy to help but I still feel like as sales reps they need to at least great a person when they walk in. read more

I don't appreciate a business who doesn't own a possible mistake an employee makes. Mistakes happen as we ALL make them, we are human. A little back story, I bought a dinning table and chairs the end of March or first part April that was delivered today. During the sale I do not recall being told there was a full service delivery which is basically you pay an additional $100 to have them assemble the furniture for you. I also think it is absolute greed to spend a fortune on furniture that comes completely disassembled and to be told "your expectations don't match with reality". What I was expecting was quality furniture to come with quality service. I WOULD HAVE GLADLY PAID THE FULL SERVICE FEE HAD I KNEW ABOUT IT. Now I am told I need to bring the table and chairs back... Pay $100 then wait WEEKS for it to be redelivered when I have already waited over 2 months for this is the first place. Any DECENT manager would have apologized for the mix up, regardless who was in the wrong, and offered a discount on the full service assembly. I will never shop at Slumberland nor will I ever recommend them to anyone. On the up side their delivery men were outstanding and professional. I wish I could say the same about the management. read more

DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberlands website. Like most, prior to making purchases I check review ratings. The star rating on Slumberlands website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page. After Slumberland did not delivery my furniture timely or have it available for store pick-up as promised, I began shopping for other furniture. While comparing a sectional from Macy's to the one I purchased from Slumberland I clicked on the 4.3 star rating associated with the Wake sectional to read the reviews. To my surprise the rating was actually 2.3 stars NOT 4.3 and there were 18 reviews not 4. I discovered more discrepancies on the Pros and Cons list which appeared before the reviews. This list contained a list of 5 each pros and cons, ea item had 1 review with the exception of comfort, it had 2 positive reviews noted. Upon reading the customer reviews I discovered 9/18 customers gave the sectional 1 stars review and 4/18 gave a 2 star review. Customer complaints included the sectional sagging, pilled and fraying fabric, and most shocking the couch being constructed from cardboard. Customers also complained that Slumberland refused to acknowledge the fabric is faulty and that other customers were having issues. The short and skinny of my experience. When I purchased the sectional I was told the wait could be 2-4 weeks, it was dependent on when Slumberland received it from the Manufacturer. Once received it would be delivered the following Thurs, Fri, or Sat. Two weeks after purchasing the sectional I received a call from Justin, Slumberlands sales representative wanting to schedule delivery as my furniture had been received from the manufacturer. However, the delivery dates he offered were 2.5 weeks away which conflicted with his assurances and promise at the time of purchase I would not have any problems with delivery and bragged Slumberland owned it own professionally trained delivery team. What he failed to tell me was that I would have to wait have to wait for the furniture to arrive from the Manufacturer and an additional 2.5 weeks for delivery. My son and I went in person to the store and spoke with the Manager. He stated it was unusual for their deliveries to be backlogged and offered to refund the $100 delivery fee and the opportunity to pick up the furniture from the store that coming Friday. We explained we had not had to pay for delivery but the manager still refunded the $100. We accepted. Friday afternoon my son and I both took off work early, rented a Uhaul and drove to the store. I went to the back counter and told them I was there to pick up my furniture. The greeting I received was, "did you call before coming?" Confused, I responded no. The sales clerk stated, "we tell everyone to call ... " She looked up my order and said she could see the refund but stated the Manager had not followed through and the furniture had not been delivered to the store as promised and there was nothing she could do. The store manager was on vacation until the following Wednesday and the earliest we could pu the furniture was the following Tues, we declined as my son was not available to help. We left the store fully expecting to hear from the store manager when he returned from vacation. We did not. After finding the website discrepancies and reading the reviews I ordered the sectional from Macy's and received it within 4 days. I cancelled my order in person and was given a receipt showing a refund of the purchase price less $100 (already refunded) 5 days ago, I am still waiting for the refund to post to my account. Slumberland made no attempt to refund or make right the $50+ spent on renting the Uhaul. read more

I have bought furniture and mattresses and lift frames from Slumberland on three occasions. I will try with everything in my power to never shop anywhere but there!!!!The salespeople, floor managers and delivery people have been nothing but professional with me and knowledgeable. My questions have always been answered, even when I called the store from home! My husband was ill and hospitalized and the salesperson even called me at home to check on him and prayed with me. I've nothing but great things to say about them and their store. Please know that they are very caring people with wonderful products! read more

I recently stopped in Slumberland Furniture during a search for my new bed and expecting to find a little more as far as selection. As we walked thought the furniture, a salesman was talking to himself over by the counter and kind of laughed when he realized we had heard him. Once we reached the mattresses, we navigated through the options ourselves reading about each mattress and laying down on almost all of them. After a while of browsing on our own, we decided this wasn't the store for us. If they had my perfect bed or not, I still don't know but it was frustrating the way they were arranged and the lack of individual description. As we were literally walking out of the store, one of the salesmen stopped us and asked if anyone had greeted us or showed us around. We simply stated no we were not assisted but were unable to find what we were looking for anyways and decided to look elsewhere. I'm not sure if this individual was a manager or what but he was obviously distraught with out lack of assistance (we walked by several employees not currently with customers and no one made an attempt to help us or even offer a greeting). As we were trying to leave, this gentlemen attempted to engage us in conversation and stated basically they have the best mattresses available and dismissed our statement of not finding what we were looking for. In an awkward exchange, we continued toward the exit and the man went back to dusting. With all of the furniture store options out there and having found a great bed at another store, I doubt we'll ever return to Slumberland Furniture. read more

Bought two recliners last year for Christmas. They still look great. They are sat on every day by adults, children, and pets. Also got a great deal on the purchase. read more

Don't waste your time here. Unconcerned, rude, and unknowable clerks. We were looking to buy 4 bedroom chest of drawers. Sorry, I wasted my time here. Don't waste yours, they just don't care. read more