I always use the big bus tour group when I come to NYC with teenagers. The customer service is…read moregreat-- as we are checking in between 18 and 25 people. it's an easy way for us to travel around the city and let them separate off into some smaller groups but not get worried they don't know how to get back to the meet up. The open top is a great way to see the buildings especially when it's your first time to the city. The recorded running commentary is informative and witty. This year we again did one day on the red route and one day the blue route. Great experience- especially Denise and Wanda!

No Air Conditioning!!! If you're thinking of doing a big bus tour in the summer, think again. Given…read morethat temps were 80-90+ degrees, I was hoping to sit on the lower level of the bus and get my bearings of the city while shielded from the sun. Turns out - there's no air conditioning on any of the buses, meaning the heat on the lower level is so stifling no one is able to sit there. Your only option is to sit on the top deck and bake in the sun. The company should have made this clear in advance on their website - Avoid for the summer months!

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Great tour!!! The…read moreonly hiccup was the bus was unmarked and not parked in front of McDonalds as described on the website/email instructions. I had just explained to my son the importance of arriving early because arriving on time makes you late(he wondered why we left the hotel early though we were only a couple of blocks away from McDonalds.) The unmarked bus was parked across the street in front of the Paramount building. We were in line for a different tour who was parked in front McDonalds who informed us that we were in line for the wrong tour and pointed to the unmarked bus. We still arrived on time. I then explained to my son that situations like this is why you arrive early. I had a ton of missed calls and was contacted by email but a sign of some sort would've helped(a magnetic sign on the driver and passenger doors, or a foldable sign that can be transported on the bus) as I noticed the bus from across the street(the same side as Applebees and Ellen's Stardust Diner) but had no way of identifying it.

Great tour!, Tony was friendly and greeted us when we arrived, he offered to take our picture at…read moretime square. Manuel did a great job driving around and held the water chest open between stops so we can get cold water when needed.

Comfortable ride until the A/C was turned off due to over heating. Disappointed. Did not go to…read moreStatue of Liberty, The Bull, Universities or Cathedrals. I expected a vehicle with windows I could see out of during the tour. Was pretty boring. Bus had dark windows so we were not able to take pictures while on the bus.

I've never rented a party bus before but I am SO glad I did so with Tour Rider. I was looking for a…read moreparty bus to take my friends to the Met museum for my bday party (the Met Gala, if you will). We started at my rooftop in Hudson Yards and took a Tour Rider party bus to the Met. Most tour companies make you book a 5-6 hour minimum and require a round trip, but Tour Rider let me do a one-way trip and only charged for one hour. They were super professional, respectful, and even provided water. They were by far the cheapest option, and still delivered an exceptional, premium experience. The MOST bang for my buck. Tour Rider helped me execute the best birthday I've ever had - I would recommend Tour Rider to everyone! Now I have a Party Bus guy

Accomodating, flexible, fun, fairly priced, etc. Just can't say enough good things about this…read morecompany. I left a google review with more details about just how amazing our experience was with this company. This is one you can definitely trust to provide you with excellent service.

Service is bad. We waited over an hour at one of the stops and no bus ever showed up. The tours…read morewe were able to get on were not that great: the audio is not in sync with actual location. Salesman was aggressive. There are better hop-on hop-off bus tours in NYC

I rarely leave negative reviews, but after four attempts to resolve this directly with TopView,…read moreit's critical that other travelers should know about our experience. Stay away from these guys!! We purchased TopView passes based on the conversations with and statements made by the sales staff, supervisors included. Unfortunately, several of those statements turned out to be wholly inaccurate. We were told: The buses were air-conditioned. The boat went to the Statue of Liberty. The complete route took about an hour. Hop-on, hop-off service was frequent and efficient. Buses arrived every 10 minutes. We purchased a 72-hour pass but were issued only a 48-hour pass. When I questioned it, I was assured it would still be valid for three days. It was not. Bunch of liars and cheats. Because the service did not operate as represented, we ended up using Uber for much of our transportation, adding significant unexpected costs to our trip. Plus the $360 for this service!!! What has been most disappointing is not just the experience itself, but the complete lack of customer service afterward. I contacted TopView on July 12, July 14, July 16, and again most recently 8/3, providing detailed information and offering supporting documentation, including Uber receipts. Despite these repeated good-faith efforts, I have not received a substantive response or meaningful attempt to resolve the matter. I felt the service was misrepresented, and TopView has chosen not to engage with a customer who simply asked for a fair resolution. I hope TopView will still choose to address this complaint. Until then, I refuse to recommend their services and would encourage prospective customers to carefully verify what is included before making a purchase. Better yet steer clear!!

From a Native NYer's POV--…read more It's been cold in NY! And it just so happens that my cousins have birthdays the first week of December. In order to make their day special, I wanted to take them on a tour of New York City. As a local, I would normally do a walking tour, but when the temperatures hit below, freezing, my Floridian cousins could not handle the cold. OK, I admit it. I couldn't handle it well either. So I was looking for an experience that would give me the tour. I wanted to share with them, but better than a hop on hop off bus. That's when I found The Ride! Honestly, the experience was exceptional! You get on the bus and you sit sideways to see the incredible cityscape of New York around you. We went around Times Square, radio city, Rockefeller Center, Bryant Park, and the very bottom of Central Park. When you experience The Ride, you have two tour guides on the bus who tell you some facts about the city in a very funny and interesting way. The bus itself also gives you facts, because "The Ride" bus also has a personality of its own. My cousins had no idea we were doing this, and they absolutely loved it . Because it was called the holiday ride, we also saw some surprises along the way, including dancers, actors, and Freestyle rappers! It really made it feel like a true New York City Disney World attraction. You also can't control what you see on the street, so sometimes people wave at you just to wave and sometimes people make interesting gestures at you lol . Overall, as far as tourism goes for New York City , 10/10, 5 stars, and that's coming from a local born and raised. This was an awesome experience to bring my family to.

Based on the great reviews, I decided to book The Ride for my family during my children's first…read morevisit to NYC. Unfortunately, I was very underwhelmed. One of the street performers was a fantastic singer, but the rest were honestly a waste of time -- poor singing and awkward acting. It's far too expensive for what you get. That said, if you're celebrating a special occasion, it might be worth considering. They went out of their way to make a woman celebrating her birthday feel special, with repeated shoutouts from the performers.

I had about an hour left in the evening when I spoke with the agent. I asked him exactly when they…read morewere going to leave when they approached me about buying a seat on the bus tour. He said "right now" and that the tour would take an hour. Well, we sat on the bus 65 minutes and they still didn't leave. These guys insist on filling the bus before they take off so what they told me was garbage. Don't take one of these tours unless you have plenty of time to waste waiting for them to fill every seat. Very misleading. By this time it was 10:20pm. We left told the driver before he left l that it was too late for us and we wanted our money back. He said that I needed to take that up with the ticket agent. We exited the bus and found the person who took our payment and told us the bus was leaving right away. He said that he could do nothing more than put us on the next bus. He refused to reverse the charge and said "just ask your bank to take care of it".

From the owner: Hop On Hop Off Tours LLC is your gateway to exploring the iconic sights and hidden gems of New York…read moreCity in the most flexible and immersive way possible. As a premier sightseeing company, we offer a seamless and exciting experience, allowing you to hop on and off our comfortable buses at any of the city's must-see attractions. Whether you're admiring the towering Empire State Building, strolling through the lush greenery of Central Park or snapping photos of the *Statue of Liberty, our tours provide the perfect blend of convenience and adventure. Our routes are designed to give you the freedom to explore at your own pace, offering an in-depth, guided journey through the city's most dynamic neighborhoods. With live commentary and stunning panoramic views, Hop On Hop Off Tours LLCconnects you to New York's vibrant culture, history, and landmarks like no other. Whether you're a first-time visitor or a New York enthusiast, we ensure every ride is more than just a tour—it's a journey through the heart of the city.

This was good. We went here for my 24th birthday party years ago. I had seen each TV show one time,…read moreand knew only some of the trivia. I liked the places like Tao for Cosmos.

We did this today. I'm a huge fan, and my husband was so…read moresweet and went with me on the tour. (I would have gone by myself or would in the future and wouldn't care lol) Got to see great SATC spots, and also other NYC landmarks. One thing I would recommend is when they stop the bus to shop at bleeker, (they don't tell you this) buy carries house is a block away. Go there and take a picture, as to me it's the ultimate SATC photo op :)

I bought a tour with Groupon. So it was affordable. Nice ride on the top of the bus which was…read moremostly empty. They gave us headphones to listen to pre-recorded tour narration. The idea is great - there were multiple languages on the screen. But most of them didn't work. Mine had English coming on one side and Chinese on the other lol. It was also delayed. They recheck your tickets at the boat. Have your hats on and lots of sunscreen!

Horrible company!!!!! Do not waste your money or time!!!!! Got on the bus at 9am. We were the only…read moregroup on the bus. We asked to be dropped off at the Madison Square Garden stop and the driver missed the stop. Dropped us in Little Italy. We spent a few hours there and went to the pick up spot. 1.5 hours later and they never showed up. We ended up taking the subway to the remainder of our stops for the day!!! Groupon should not support this business. I will be disputing the charges!!!!!

Amazing experience. Well worth the price. Views and service were spectacular. Upgrading to the…read morepremier seating is well worth it. Highly recommend! A+

Beautiful morning, gorgeous views, quintessential Gotham tour…read more Alexis did a great job leading the tour with plenty of fun facts and humor. She also sang, "New York, New York," as we docked, as an, "Off, off, off, off Broadway performance." And who knew that Jersey City has become such a big town? P. S. Her boss' name is, Duffy.