My daughter attended Smallvile Learning Center just shy of 1.5 years. At first, loved the daycare, prices, and teachers. Here over the last few months (since my daughter moved up classes), I have had multiple issues with lack of communication in which I tried speaking with the teachers directly and have expressed to the director multiple times. About 3 weeks ago, my husband went to get our daughter and she was up front in the "office" with Lisa Miranda the director, he said she was not nice nor happy and told him our daughter had been acting up. Concerned and wanting to discuss the situation, I immediately gave her a call, she wasnt very polite with me either and told me it was an "ongoing issue" with her. One that we have never been made aware of and I told her as much. I reminded her we have had consistent issues with communication since switching classes and I understood why she might be frustrated, but it wasnt fair because we hadnt been informed of any of this, she brushed off what I sais about communication and basically stated, if we did not get it under control, she would be kicked out. since that day, EVERY morning I have asked the teachers when dropping her off how she was the previous day and was always told good. Today, I had a message when i logged in regarding meeting with her about my daughters behavior. I called at 8 am and advised I would be calling on my lunch break to discuss, even made a list of my ideas for improvement (not know exactly what she had done). I did, first two calls, they didnt answer, third call, they did and the receptionist wasnt very polite and advised she was busy, I was trying to figure out how to coordinate a time to speak with the director, she kept putting me on hold to speak with the director because she wouldnt talk to me directly. FINALLY, she got on the phone, was completely rude from the beginning. Basically called me a bad mother based on her comments about being tired of me not willing to help take care of my daughters behavioral issues, obviously my response was how am I suppsed to help when I am not being told what is going on and when. I am then mid sentence and she told me to be quiet. I am not a child in the daycare and have real concerns with what you are insinuating, you will not tell me to be quiet. she tells me I will not downgrade her or her staff and I advised, I had never until that moment disrespected anyone on her facility. She then told me my daughter was being kicked out of her daycare. I asked for the owners information and was told no. She said she was hanging up now so I said I am leaving work and will see you soon. She then tried to say no, my response was she would not tell me I could not come pick up my daughter. Lack of communication with me was pretty terrible, even worse that I asked and asked for months what we could do to make it better since my daughter switched classes so much every day and saw so many different teachers and I was trying very hard for this, she spoke with my 3 year old daughter without my permission about the fact that she didnt need to have donuts for breakfast. It was absolutely inappropriate of her, if she had an issue with what I fed my daughter, she should have brought it to me, but again that would require communication. Needless to say my feeling are this: My daughter has been being mistreated, my concerns were never addressed and I do not feel like it was too much to ask, and lastly, I was not given the opportunity to try to make things better and was mistreated by this absolutely UNPROFESSIONAL individual. I sure hope that people read this and think twice before selecting this daycare soley based on a director that does not belong there. read more
