RE: Order #4671917 Preface: I like Smart&Final; they have items that I can't find elsewhere. HOWEVER, I'll NEVER in this lifetime order delivery from them again! I placed an order with them for $61.93, to be delivered today, Oct. 28, 2025, between 9am and 10am. I get a text message at 10:13am telling me the delivery person cannot access my building and that they have to get to work, but that they've delivered the order. I'm wondering how they can deliver the order without accessing the building. Come to find out that the delivery person left my order outside of my building on the ground. When I reached the lobby, there were no packages outside. They'd been stolen. I call Smart&Final and leave a message, because there's no live person to talk to. Then I began a 'Chat' session, which concluded with them telling me they're going to check with the delivery department and get back to me via email. What company in their right mind hires delivery people that leave packages outside of a building on the ground?! These are dishonest, unethical, and unscrupulous business practices. To make matters worse, Smart&Final is big enough to afford a live person to talk to if you encounter a problem. It's a rinky-dink business model at best. I'm filing a formal complaint with the FTC and the California Department of Consumer Affairs. Michael Jones (323) 906-6138 mbjones59@yahoo.com read more

Smart & Final Extra! - The Smart&Final delivery was left outside of my building, which was stolen. What delivery person in their right mind does this?! - Grocery Near Me - Los Angeles, California

Even though there are some cool people working here, this is probably not the smart and final you want to go to. There are a few other ones within 3 - 5 miles. Always dirty out front, and not always stocked up. Last time I went, it reminded me of Covid days. read more

Smart & Final Extra! - This was the fridge a week ago - Grocery Near Me - Los Angeles, California

I am a huge fan of Smart n Final. I grew up coming to all their stores with my me maw. This location has everything under one roof. I have an appointment at 10 am. This location always allows me to shop shy of my appointment. Let me begin by saying they provide parking for their customers. I'm sold ! Along with that, they have made it possible to shop within a 90-minute shopping experience. The store was highly stocked for the weekend and had everything I was searching for this weekends dinners. I have never been to this location. However, I will be a regular here as they had more items than my local smart n final. Every checker and hourly person greeted me and offered assistance. read more

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Buying groceries shouldn't be this difficult. I did my 3rd or 4th order with this place yesterday. 3 things were short. I called them and they told me to call back this morning. I just got. off the phone with them and was informed everything was in the order and maybe the delivery driver could help me. I asked for driver contact info and was told to call Uber. I still had the driver contact number prior to the delivery. The number is no longer working. So I'm out for the cost of those groceries and no one at Smart & Final Extra could be bothered to lift a finger to help. Mind you it was about $10 that I've lost but when you're on a one person fixed income, it can mean I might be scrambling by the end of the month. I give 3 stars because all previous interactions were pleasant. read more

First time here and have already been a couple times now, great location, the parking lot is very busy, there is a structure and very limited spaces outside. Large store once inside service at the register was slow but friendly staff. Large selection, very clean store, surprisingly no homeless outside. Would recommend this location and will return. read more

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Yeah, I don't know about this place. I bought these Chloe's cherry & grape pops I get at the supermarket near my home, and these ones from Smart & Final aren't the same thing! Same box and everything, so IDK WTF. And not like the price was very good. So this store is kind of sus in my opinion on the products they're selling. And to Ariel A. who wrote a review complaining that Smart & Final didn't want her filthy dog in the shopping cart - they're right! You don't need to bring your fur baby to supermarkets and restaurants, etc .. Just leave it at home, and cut the nonsense about "service animal." Just my opinion. In conclusion, Smart & Final may have the item you're looking for. Will it be what you're used to? It wasn't for me! Shop at your own risk. read more

I love shopping at Smart and Final but yesterday I made a bad choice. The Pas Thai salad was expiring today and it said used by today and so i thought it would be a good choice for lunch. I bought it, prepared it, went to work, and boom, stomach ache, sour stomach , and sick as a dog! I will go back to the store but my advice to anyone is so t buy from the reduce to sell items they are low priced to sell them even if they are bad. Food poisoned from Smart and Final. I will go back but i will not shop those items unless it had 5 days or more to use and not 1 day or same day. read more

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Love popping in here if I need to be in and out for a quick item. The pros: -clean and kept inside -good deals on large quantities of things -no homeless -lines at checkout typically go fairly fast from the times i visited -free parking, I can usually find a spot right in front so that i'm in and out but theres also plenty of garage parking nearby The cons: -if you cook and enjoy a varied cuisine, you likely won't find everything you need here and will have to finish your grocery shopping elsewhere -no meat/deli/seafood service area read more

I have to give 1 star today. I waited in a long line and purposely bought something so I could use the restroom and redeem some Lotto winners . Strike One as their Lotto redemption terminal was not working. When I asked for manager assistance they would not provide it to me. Strike Two. The only functioning thing in the store was the restroom. My only reason to come back to this store. I purchased my Lotto elsewhere on this day. read more

Smart & Final Extra! - Great Deal ! - Grocery Near Me - Los Angeles, California

Last week on Wednesday my service animal dog who was in a bag that says service animal was asked to be put under the shopping cart because he is "dirty" and to have respect for other customers and their real babies by a woman as soon as we entered, didnt even get a greeting and she followed us around the store to make sure my dogs bag wasn't in the basket area of the shopping cart ., before I state todays experience I want to start by saying that I am aware of what cashiers job is- it is to pack and scan items ; but today at 2:30 pm we went back had him in his bag on my shoulder and he accidentally started choking on his leash inside the bag while we where waiting to pay in line , it was very obvious we were panicking and trying to save the dog ,I yelled does anyone have sissors The cashiers just said "no " finally I ripped the leash with my hands grabbed my dog out the bag . I look at the cashier who is helping us who had absolutely no compassion , kindness or role awareness for the situation he had sissors and a razor blade on him ( in is right pocket fully visible ) to my surprise this is the SERVICE MANAGER ? Bernardino , if he's that way with the customers that's a shame he's head staff and In charge of people and setting an example for his team . Definitely never ever ever coming back . While all this was an unexpected event I definitely think it was miss- handeled. read more

Smart & Final Extra! - Grocery Near Me - Los Angeles, California

I loved that this location Has a lot of keto baking supplies as well as dressings and condiments. I also was impressed with the produce section .. it was beautifully well organized and fresh .. and stocked ! The lower prices on produce caught my eye as well .. I was very pleased to find what I needed here .. I was surprised it wasn't packed inside . I also purchased chicken wings and they were so huge .. just to let you know I baked them for 40 min and they fell off the bone and super meaty I'll be back! read more

Smart & Final Extra! - My chicken wings I cooked - Grocery Near Me - Los Angeles, California

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I asked an employee if they had beef marrow bones and employee said no they don't. I searched uber eats for the marrow bones and uber driver picked up the bones from the same location just mins after. Very bad customer service here. read more

My wife and I like to shop at Smart & Final Extra for produces and other items they sell at Smart & Final Extra. We like to shop different Smart & Final in different area,we shop at this Smart & Final in Downtown L.A.. read more

Smart & Final Extra! - a grocery store - Grocery Near Me - Los Angeles, California

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They have false advertisement on the items. The manager didn't want to adjust the price even thou it's been more then a month they been having that tag read more

Smart & Final Extra! - Leg meat - Grocery Near Me - Los Angeles, California

Every time I come to the store, the cashiers have absolutely no sense of urgency. 0%. They are slower than molasses. I never knew people can move that slow there like sloths. Yesterday I had an encounter with a employee and I noticed something very particular. She begged the groceries very well, and I truly appreciate that. Her name is morena. read more

Smart & Final Extra! - Great job on bagging the groceries perfectly. - Grocery Near Me - Los Angeles, California

Quick quiz- does this parking lot look like it is for Smart & Final? It's got Smart & Final banners all over the building and says it's free parking for 90 mins. Guess what? IT ISN'T. I went to buy $6 of grocery and ended up paying $17 for parking. BullSh*t Talked to the store manager, TEO GOMEZ, and he admitted that the signs were confusing because there used to be parking spots for S&F in the parking lot. But couldn't do anything about it. When I asked to be put in touch with someone he gave me a 1-800 number. I asked him for a contact of a person, he said no, and laughed me out of the store. Can I bring a civil suit against S&F to get the signs removed? TOO CHEAP TO REMOVE CONFUSING SIGNS- SMART & FINAL read more

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honestly the store (lines customer service) is ONLY good when Chris is there other than that might as well go to grocery outlet up the st PLEASE IMPROVE I ACTUALLY LIKE THIS STORE read more

I needed gum and mints after eating at Firehouse Subs before the Kings game. Very convenient location just off 8th Street & Fig.

Its cool they have a good variety of foods & vegitibuls. &..Fruit...,,, Only complaint the homeless & Transients stealing many produces from the store.. They have security... But the stealers don't care they are very bradilient. read more

Smart & Final Extra! - Grocery Near Me - Los Angeles, California

If you're in a rush, I suggest you don't go to this smart and final. They're short staff, so sometimes you could be waiting a very long time for check out. But if you got some time in the day and don't mind rushing, this place is the place to go! They have almost everything I need. The discount session has pretty good stuff sometimes so don't forget to check! The workers there are very nice and helpful. Vegetables and fruits are always very fresh! Nothing to complain about this place except when there are long lines. read more

I am giving a one star review for the store because I purchased an expired DAIRY item. After drinking it, I saw it had expired a few days ago so I called and spoke to mgr Juan. He told me I have to PHYSICALLY go to return the item even though THEY sold me an expired product. I told him I have the receipt number and paid with my card and that I couldn't go all the way back to downtown soon but he told me that's the only way to do returns. Someone who stocks the so-called "not so fresh" food aisle needs to do their job. Don't buy "fresh" items here. And Yes, I did have an upset stomach after. Terrible way of doing business. Understaffed too. The only thing nice was the cashier. Calling corporate. read more

Smart & Final Extra! - Expired dairy item that I bought from this store - Grocery Near Me - Los Angeles, California

I just witnessed store manager TEO GOMEZ be so rude with a special needs customer who had trouble during check out. He was very impatient and very obviously annoyed with him. Another customer even voiced his opinion towards TEO to give him some time but TEO was even rude to him too. I will not tolerate any rudeness from a store manager towards a customer who clearly had special needs. Awareness is key and with social media the way it is I should have taken out my phone to record his gross behavior. I will NOT be shopping or supporting store #484 any longer unless TEO is reprimanded! I hope he never has to feel the way he made that customer feel. I let my dollars do the speaking and I will take my business elsewhere. I hope to hear from Smart & Final as I will also be sending out an email to their customer support team. read more

I totally enjoyed my visit to this location. Well stocked and in order is the way I would describe it. It wasn't anything they didn't have. They have a higher selection of desserts and treats. I bought something called Aussie Bites. They were awesome. The flip side is that I'm running low and I might have to travel all the way back to this location just to pick up some. Parking can be limited at time depending on the time of day. read more

I LOVE THIS LOCATION and YOU will too!! Been here a few times and so far, they've got everything I was looking for. It is nicely stocked and well kept. Very organized. Not too crowded and the the people that come to this store aren't messy crazy guests who leave products from other aisles all over the store so good on that! This is the only store I've seen that carries Pik Nik's shoestring potato sticks snacks! I went to other locations in Culver City and Mid-city which did not carry them and those stores were lacking products! This is the store to go to if you must go to Smart & Final!! There's free parking in front of the main entrance and I have no clue where additional parking is. I've always been able to get a spot in front. read more

Smart & Final Extra! - Pik Nik shoestring potato sticks snack. Only at this location! - Grocery Near Me - Los Angeles, California

Great addition to dtla. This location has a vastly different vibe since it caters to both residents & businesses in the area. Prepared salads, sandwiches, soups, and a good variety of cold drinks are available near the entrance. And there's an outdoor patio too! I recently got supplies here for an impromptu root beer float party at work. We definitely saved money by buying in bulk! When I first heard that Smart & Final was opening in dtla I admit I was less than thrilled. But now that its here, I get it. Free parking in front makes running in for supplies quick and easy! read more

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It's nice to have a Smart & Final in downtown Los Angeles since there are not many grocery stores there. This Smart and Final has FREE PARKING for their shoppers in the attached garage or in front. Overall I am not the biggest shopper in S & F, because their product line is limited, but when I need to be downtown for work, I stop in and get some things. read more

Smart & Final Extra! - Grocery Near Me - Los Angeles, California

This grocery store probably the cleanest smart and final I've been to in downtown LA. The aisles aren't congested with stock items or random products on the floor. The employees (cashiers and security) are funny and good conversationalists. Parking is pretty good during early mornings and evenings because they have a small lot with additional street parking. Most of the produce is fresh, didn't see mold or fruit flies swarming around the produce. The variety of grocery items is pretty good too. They have lots of juice and Hispanic items that I don't see at Ralph's or Food for Less. read more

Smart & Final Extra! - Grocery Near Me - Los Angeles, California

Nice new welcome market in Downtown LA. This adds to the option of Ralph's fresh Fare on 9th Street in South Park. Great parking, No lines, clean, organized store, good prices, helpful and Happy employees. What else can we ask for? Not as much variety as big Super market, but does the trick for weekly shopping or supplemental grocery shopping. They have a weekly circular or you sign up or search online for weekly specials. read more

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I have been coming to this Smart and Final for a long time. Especially when i was working in Downtown, Los Angeles about 8 years ago. I love to get coffee and bagels in the morning here at their Coffee Bean inside. They also sell cold sandwiches and soups here during the day. Clean store and tough security here, Being its in the Downtown area, Sometimes scary acting transients and homeless come in here trying to use their restrooms. Usually employees have to tell them no, Since things have changed with Covid. Anyhow, Always a pleasure to visit here. read more

Had a little time to kill downtown and was all out of my favorite Chicken Base so stopped in here. They are so much cheaper than Ralph's for this stuff! It's a lot smaller than my regular store, but super convenient for downtown LA, plus there was a small parking lot that would have been handy except I parked at 7th & Fig. Anyway, would come back again, great size store and easy to maneuver. read more

Smart & Final Extra! - Small parking lot off Figueroa next to the store - Grocery Near Me - Los Angeles, California

The place is very clean and the staff are nice including the security guard that I see in the mornings there since I go almost every day.

Not sonly has Smart and Final remained open during the Corona crisis, it has done so in great spirits. Christian, Fred and Yvette are not only great employees whom embody customer service they are a few of many front line service workers who deserve all our respect and gratitude. Thank you Smart and Final for staffing your store with such excellent ambassadors to your brand as well as being terrific human beings. read more

Smart & Final Extra! - Grocery Near Me - Los Angeles, California

Smart & Final...Costco's annoying step-cousin. While I give this place a few stars for their selection, I have to remove one for their service. Never assume you can just run in and grab a few things quickly. Every experience trying to check out is slower than the one before, as if the lone available cashier is in a Sisyphean hell of an endless string of homeless guys trying to pay with Canadian pennies. read more

I need to move next to one. Prepared sushi, sandwiches, soup, rottisserie whole chicken, cut up fruit and more. Found myself here while staying in a hotel. Super convenient and the price is right. Loved the outdoor seating to enjoy your snack/meal. I liked how it was gated off from the sidewalk. Large tiered parking lot to the back. read more

I don't know what's going on but your cashiers stay talking too much with the customer not knowing there's a line . Super slow and gives attitude . Need more cashier and customer service . There's workers like deliveries such as Uber eats , door dash that gets timed read more

I come here for the produce but especially the dragon fruit and sometimes hot bar. This location is in proximity to various shopping centers and the metro underground. read more

Smart & Final Extra! - Dragon fruit, Kiwi & Peaches - Grocery Near Me - Los Angeles, California

Ladies, don't park in the parking structure, park right in front of the store. I was watched by a man when I was putting groceries in my car. He made me so uncomfortable that I hid on the other side of my car and watched him watch me through my windows. I quickly ran to the drivers side door and got in my car; whole time he's watching me reverse and leave the parking structure. There's no security or anything to protect you. I thank GOD nothing bad happened to me read more

This Smart & Final store has its advantages for all either living or working in Downtown. The ones who live out here must love having it within steps of their home; for the rest of us who only work there and drive further out from home, also good as you can get some groceries before heading out and beauty of it is that it's never crowded, no long lines! - one of the many incentives of working in downtown, just so many stores out here and a few more being built, that there's plenty for all and no pain or frustration of crowds like your local stores. It's always a sight for sore eyes when I walk to after getting off work and when I meet my carpool buddy (my hubby). It would've been perfect had it been the one of the Extra stores, but this is good when you want stuff for dinner and your starving. If your frequent S & F, than you know what to expect; it's that go to store when you just don't feel like dealing w/the crowds at Costco. True, there is no comparison to Costco, but if you can push going there till the weekend/or next month and just want to get a few bulky things for now, it'll due. Prices aren't too bad and I love the differences each store has, this one has items I like or love, as the other do. It's a highly organized and clean store. They have a security guard there at all times (for obvious reasons of still having a few lingering boos boos that roam the streets). A decent little Deli and excellent coffee. Parking isn't that bad as every time I've gone there's usually open spots. Customer service also good. Just remember to bring your bags or pay and you get those large sturdy recyclable ones. And on a final note, I must say about only this particular store: They seem to cater to the needs of the class of people residing out there they serve - good stuff! For example their wine selection - Excellent and prices are by far very reasonable!!! You can't beat that. read more

This Smart & Final is such a complement to Downtown LA. It has a lot of ready to eat items at very reasonable prices. I saw copious amount of salads for $3.99. It has a nice sitting area outside. It has Coffee Bean. There's a 90 minute parking. The aisles are spacious. It's well organized and clean. read more

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Nothing to say but I left $100.00 lighter only came to look not buy? I have 3 near my house so it is not a big deal like I have no choice. Store is spotless you can eat off the floor but don't! Staff are pretty on point but the girl who rang us up need some training on how to interact with the public, she had no personality she acted like she had a toothache? MAGALI...Smile girl say hello every now and then.....ur customers will return it to you! Cheer up it could be worst you could be unemployed? Magali...you are a minus 5 's!!! read more

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