I had my vehicle towed to SMART GMC @ 3 Smart Drive, White Hall AR. Fuel system repair/overhaul. I…read moremade a mistake and poured Def Fuel into the Diesel Tank of my Sierra 1500 Denali, on March 13, 2026. I signed the papers for repair, spoke with the Representative Mr. Sam; three week later, April 3, 2026, Mr. Sam said he was waiting on me to begin to inspect the vehicle even though I signed the paperwork for repair. Mr. Sam Svc Tech, said it would be about 10 - 15,000 to repair, I again told him to begin. I then filed the repair with State Farm Insurance. Mr. Sam said that State Farm didn't even know who I was, even though I gave him my Insurance Policy number; he then claimed that State Farm wanted pictures; well he said that would take time. Mind you, I already authorized repairs on March 13, 2026... Now its April 23, 2026 and he says the parts are being ordered, and that it would take 40 hours of labor. At this time STATE FARM HAS ALREADY PAID SMART GMC $13, 249.00 ++++, so they cashed the check already. I called Mr. Sam Svc Rep and he states that don't have the parts and it's on order. May 8, 2026 I called my State Farm Agent to complain, after I left several messages with Mr. Sam @ Smart GMC. After the State Farm agent contacted Smart GMC, Mr. Sam the Svc Rep, called me and said that my wife called him to get an update, but I was the person who went to Smart GMC personally. Again, he shrugs it off as if I don't need my vehicle. He constantly saying, we got pictures, it's on the rack... Well on today, May 18, 2026. I went to Smart GMC, spoke with Mr. Sam, and again the same lies; we took pictures... I told him they need to give me a Loaner since he said to me "HE DOESN'T KNOW WHEN THEY WILL BE FINISHED WITH MY VEHICLE." At this point, I'm through calling, it's time to now get other people involved. The Attorney General of Arkansas, BBB of Arkansas, Yelp and Social Media to give my review of the services of this Dealership. I DO NOT recommend taking any person to take their vehicle to SMART GMC for major repairs. I've heard other stories of the same issues. My review today is out of 1 of 10, I will give them a 1 rating. My experience has been horrible. The Service Representatives at SMART GMC act as if they have no concern for their customers. I was told it would take 40 hours of labor, well it has been 320 hours and I am still making monthly notes on this vehicle while SMART GMC hold it on their premises for whatever reason. I don't know whether this group of people have a problem with certain people, I am not sure, but I do know, after I get my vehicle back, I WILL NEVER EVER DO BUSINESS WITH SMART GMC OF WHITE HALL AR. Very unprofessional, non-caring and full of lie after lie after lie. Had I known this is how this Service Department Operates, I would have never taken my vehicle to this repair shop. This is my review.

If I could give zero stars, I would! Service department is horrible, lazy and unprofessional. They…read morehave absolutely no idea what they are doing and customer service is horrible. I will be going somewhere else from now on, I suggest you do the same for your own sanity!

I Loved that we were able to drive/ walk around on the lot and weren't bombarded with sales people…read more We ended up buying a Honda CR-V from them and Stan was our awesome salesman. We also had a great conversation with Adrian! We had fun picking on Alex the financial manager. The Sales Manager was awesome as well! Thanks guys!

Parts and service are some of the best around! I get all my service work done here and always buy…read moremy tires here. Absolute best place in town to get work done

John has worked on several of my vehicles. I believe he has done an exceptional job on each…read moreproject. I did not feel I was over charged. He is is a nice guy and runs a great shop. He worked on my F150 and my motor home.

Known John all my life. Great mechanic and just a really nice man. Someone you can trust.read more

Today, I took my SUV in for an oil change at Welch Nissan in Pine Bluff Arkansas. About an hour…read morelater, I received a phone call from a technician at Welch Nissan asking me to bring my vehicle back ASAP.The reason being that they didn't put enough oil in my vehicle .I told the technician to give me 30 minutes and I'll come back.The vehicle that got the oil change was at home cause i switched out to my work truck after the oil change.I return home about 20 minutes later to get the vehicle and take it back ,before starting it I checked the oil and no oil was on the deep stick I drove my work instead .When I made it to Welch Nissan I ask for the shop manager and informed him of the problem.We had a few unpleasant words for each other because he tried to convince me it wasn't a big deal to drive on 2 1/2 qts low on oil .His final statements I couldn't believe!!! he said I was a new customer and my vehicle was six years old ,that I might had engine problems before I came for a oil change and the most disrespectful thing he said ,I was there trying to get something I didn't report a problem with my vehicle, they called me, and I know driving an engine on low oil can cause problems. I'm not sure if i have any engine trouble yet. At that point, I called the police and made a report while the officer was taking my report he repeated what he said to me in front of everyone, including the owner. Let me make this clear I'm not a new customer at welch Nissan they have been serving all three of my vehicles for six year and including the body repair shop.But it shouldn't matter if I'm a new customer or not, professional high quality service should be provided to everyone that walks through the the door.

Great place to buy a car. We got our Nissan here. The transaction was painless, and we went home a…read morehappy camper. Service is also great. We went for an oil change, and detail service, and it took about two hours. We were pleased with the outcome.

They always try to do their best work to help people get their vehicles moving…read more Man if can't nobody fix it the auto wizards can they get with ya as quick as they can giving detailed descriptions of the problem.

From the owner: We offer a customized car buying experience. You can buy a car anywhere but the experience offered…read morewon't be the same. We care about your wants, needs, and hearts desire when it comes to your vehicle.