RecNation Storage made the whole process quick, easy, and stress-free. The price was great, and…read moregetting set up was incredibly convenient. Highly recommend for anyone needing reliable storage

we just resigned up with Recnation. excellent customer service both thru email and texts. they have…read moregreat support people well trained and courteous.

I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

Professional leasing staff is friendly. I like the new amenities too. The property feels safe with…read moregood lighting, 24 hr cameras and individual gate access codes.

I am beyond disappointed with my experience at this Public Storage location. I rented a climate…read morecontrolled unit for six months, only to find upon moving out on January 2nd that my entire household's worth of belongings was covered in rat feces and urine. With furniture and items also being chewed through. This isn't just a matter of property damage; it is a severe health hazard. The building itself is clearly infested, as I saw other units with the same issue and rat droppings throughout the hallways. The bait traps I saw were neglected and stuffed with leaves, showing a complete lack of maintenance and negligence on the property's part. What is worse is the lack of communication. I was promised a follow-up from the property manager shortly, yet it has been days with zero response. I have left numerous voicemails and have now had to escalate this to corporate just to hopefully get a word from a district manager. I am still waiting for a resolution regarding the safe removal/disposal of these contaminated items and full reimbursement. Save yourself the headache and the health risk. Do NOT rent here.

We've had a unit here for years and the price has been increasing every year since Public Storage…read morebought it out. They're offering units twice the size of ours for less than what we pay. We're getting our stuff out of there and switching to one around the corner that is much more reasonable that our school used. Look elsewhere- there's better options within a mile of this place.

I rented a unit at Public Storage, and while there were several issues, the biggest problem by far…read morewas the pricing and lack of communication. The elevators were out of service over an extended period. Like I came one month, there was a sign on the elevator. Next month, same sign smh. On one visit, only one elevator was operating, and it stopped while we were inside, requiring me to press the emergency button for assistance. Biggest issue for me, within three months of renting, my rate was increased by 52%, which is excessive by any standard. I called to complain, left a message about the increase, and requested a return call. No one ever called me back. Instead, the increase was reduced by $5 without any explanation or follow-up. Since I live out of state, I paid the higher rate, but once I returned to Texas, I cleared out the unit. But damn, at least give customers six months to a year at the original contract rate before increases occur and when they do, a 50% increase is wild and crazy work! Between the aggressive pricing, lack of communication, and ongoing maintenance and security issues, this location was not worth continuing to use. Also, the entrance gates were also broken a few times, which raised concerns about security. I was relieved once my belongings were removed from the facility.

Absolutely do not rent from this Public Storage!!! The gate is broke every other week. Carts are…read moreeither missing or in poor condition. Couldn't even access my unit today because the elevator is continually broken. No stairs to access your unit. Totally unacceptable. Not to mention they've upped my rates twice within a year!! Nobody on site to help you with any issues. Only thing you can do is leave a message.