I've been a patient for 16 years and have absolute confidence in the doctors and hygenists.read more

I love this dental office! Their staff is fantastic and always helpful. My entire family goes…read morethere.

I had an appointment scheduled at Van Alstyne Dental and confirmed it via email. Due to an…read moreadministrative error, my appointment was canceled because the office had my wife's phone number as the primary contact instead of mine. My wife and I have very similar names, which likely contributed to the confusion. I calmly explained this to the front desk and was completely respectful throughout. The administrative assistant then went back and cried, even though I did not raise my voice or insult her -- I was simply stating the facts about the scheduling error. After that, Dr. Middlebrook approached me aggressively, gave curt one-word responses, blamed my wife for the error, and spoke to me in a condescending and unprofessional manner. No apology was offered, and no attempt was made to accommodate me despite the mistake being entirely administrative. I would not recommend Dr. Middlebrook or this office for advanced dental care. I was able to secure care at another office the same day without issue. No patient should be treated this way.

I and my husband have had good experiences with this dental office. Professional and friendly. I…read morewould recommend to friends and family.

Dr Marze and his staff are wonderful! They go out of their way to relieve the stress of dental…read morework, and are very competent and professional as well as warm and caring. I would recommend them 100%.

Great dentist, Dr. Marze has been taking care of me for years. He is a very caring dentist who goes…read moreover and above to make sure you are taken care. His staff is wonderful as well.

This is the best dentist I have ever had. They were very attentive to my needs and provided me with…read morefantastic care. Everyone was very kind and knowledgeable. The dentist is top notch we are lucky to have her here in our community.

The whole staff is incredible. My jaw started swelling yesterday morning. I didn't think much about…read moreit. Until I woke up this morning & it had gotten worse. I've never been there before. A friend referred them to me. So I call to see if I when they could schedule me in. I was working out of town & was about 4 hours away. With out hesitating they said they could work me in when ever I got there. When I got there they treated me like I've been seeing them for years. The office was clean. Once the Dr. figured out what was wrong. She explained all my options to me. Then made sure to answer any question that I had. Never once did I fell like I was just a number. Being rushed in & out. So they could see the next patient. They made me feel like I was the only one there. I would & will refer my friends & family to them.

Surprise billing....always. When I leave, I ask if everything is settled…read more The office will say 'yes' and then start sending you text messages saying you owe more. The office staff is lacking....big time. Never see the same person for a routine cleaning. Turnover is obviously a problem. Feels like going to a government run clinic. Just say no.

I left a voice mail and requested an appointment on line with the Sherman office as well as called…read more My calls were unanswered and my messages rece no response. I have used the dentist there and liked her but obviously her staff leaves something to be desired.

Their slogan should be "Netflix and Fill." No complaints here when you can focus on watching your…read morefavorite show as they're working on your teeth. Dr. Nguyen, Jennifer, and the entire office staff are amazing! Everyone is super friendly and goes the extra mile to made sure I was comfortable. Came here for some work in preparation for my upcoming wedding and I couldn't be happier! My hygienist, Roxanne did a wonderful job! Probably one of the best cleanings I've had as she was very thorough. I absolutely hate getting dental work done, but Dr. Nguyen was patient, kind, and gentle. He made sure I was aware of every step and made sure I was comfortable during the entire process. I loved that despite having a packed office, he took his time and didn't rush through anything. I also had my first whitening done and I'm super impressed with the results. These pearly whites are ready to take countless photos on the big day!

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

Drs are good... office staff is terrible, I've had trouble with them on several occasions.read more

The care team at Country Roads is excellent! Within a couple of months after moving to Sherman, I…read moredidn't have a dentist yet but found them when I needed some emergency dental work for a crown that broke off. Although their schedule was pretty full, they squeezed me in. That visit was so good, my wife and I made them our family dentist. The only thing I wished they would offer is an online payment system. Didn't see that on my bill or on their website, so that would be a great addition to their excellent service.

My daughter needed to go to the dentist for the first time. I couldn't have been happier with the…read moreentire staff! The RDA was the sweetest girl and explained everything to my kiddo, the hygienist was amazing and Dr Meredith was one of, if not the best dentist I have had the pleasure of meeting. Highly recommend anyone and everyone with children to go here.

Really fun ! Yup I said fun! My baby likes going to this dentist! They take time and explain…read moreeverything very well! Always take great care and have lots of patience with my 12 month old!