This review is against their Fayetteville, NY office in Northeast Medical Center, same business,…read morejust a satellite office. My primary physician here is Dr. Flanagan and I couldn't be happier. He is a very caring and knowledgable care giver. He listens to all of your concerns and addresses them with relevant and detailed medical information. As a child I didn't have allergies and then my twenties happened and I developed then, bummer. After a skin test they developed my serum and I went in weekly for about three years. The Fayetteville staff is excellent, safe and efficient. You show up, swipe you ID card and have a seat. The tech calls you back, verifies your shots and confirms it's really you. After the shot they make you wait 20 minutes to make sure you don't have anaphylactic reaction. Again, they leverage technology for this safety check so the tech comes out to you at the 20 minute mark to make sure your throat didn't close up. The billing is smooth as it can be for a doctor's office. I have changed insurance three times and they accepted all three carriers. The front office staff knows claims and process so they keep things moving smoothly. (Sharon is great!) Recently I have moved out of state and have continued to get my serum from them so I don't lose my progress. There have only been two issues, specific to the back-office, one with shipping and the other with medical records release. Escalation to a supervisor and a few phone calls have fixed both. I am still giving them five stars because I have probably had 50+ seamless visits so I can give them a pass on two minor hiccups. Additionally, I think they are the best allergist shop in the area and they successfully leveraged technology to enhance patient safety and efficiency.

The other doctors might be better, but I was unfortunate enough to be scheduled with Dr MacNairn…read more Her bedside manner was rushed, rude and dissmissive. She refused to do any of the testing or treatment my pcp had referred me for and instead focused on criticizing his diagnosis. Then she left in the middle of the appointment to go answer a phone call from another patient and never came back. Atrocious all around.

Very caring took time to evaluate and understand concerns…read more Office pleasant accommodation

There is a new person up front, I believe it was Hailey? She was so sweet and accommodating. I have…read morenever seen someone interact with children so well even with a room full of people and a long line. Just want to give her a shoutout because she was amazing.

I was referred to an ENT specialist by my primary care doctor since he couldn't figure out what was…read morewrong with me. I called the Cayuga ENT medical office and the assistant was very helpful. She helped me to schedule an appointment for the next day. Their office is located within the Cayuga Medical buildings (near the Ithaca mall). Although the buildings are well labeled I would seriously recommend to use the gps bc they all look alike. Also there are two entrances the back one (coming from Triphammer Rd) is the right one. Once inside the office the waiting wasn't long. After about ten minutes I was transferred to a medical room. A few minutes later Dr Cryer arrived. He listened to my concerns, examined me and sent out for labs to be done. While I'm still waiting for the results, it was a good experience and I would definitely recommend this place if you are in need of an ENT.

Aggressive billing practices. Suggest you keep track of the time the doctor spends with you for…read morethe office visit and ask what code they are billing before you leave. Google CPT codes for office visits for the guidance on what level of visit should be charged based on nature of visit, complexity of issue and time spent. Also - review to ensure there are no extraneous diagnosis codes which could lead to extra charges.

Friendly, Smart and helpful staff Comfortable office area…read moreVery thorough when it comes to follow up I've gotten allergy shots here and I've also had my sinus cavities checked through a CT scan, they did a good job relieving me of any allergy / sinus related issues

I had allergy and asthma testing the nurses were friendly and attentive. They were super…read moreprofessional and helpful as their work day came to an end. It seemed they figured everything out in one visit and shared multiple payment options and rebate type ideas. I called with follow up questions and they responded promptly.