I have been to a great deal of dry cleaners in my lifetime; however this is the first time in my…read morelife that I experienced the business returning money to me. I had several dress slacks and jeans dry cleaned and the quality of the work was excellent. I saw a tag on my clothes with an orange message stating' Please Check Bag'. When I opened the small orange and black bag there was 3 twenties and I was shocked. This was money that I forgot to remove from my clothes prior to placing them into this cleaners. Anytime a business is this honest and they also do outstanding work then I will definitely be a customer for the rest of my lifetime.

The service here for both our visits has been friendly and polite. I thought they were no longer in…read morebusiness because the voicemail message didn't say anything about this being a Dry Cleaner's #. Clothes were dropped off on a Friday and picked up all clean the next day! Love this place and very reasonable prices!

Great customer service and cleaning. They make you feel welcomed and appreciated. Would absolutely…read morerecommend them.

I had several items that needed to be pressed for an event I was attending that night. The owner…read moretold me if I brought them in before 12:30 she would do them. As promised my clothes were ready 2:00 and I was a satisfied customer.

Update: I spoke with Alex on today and I must retract my…read morethoughts of customer concern from this business. He apologized, more than once, for the incorrect information that was given to me and was truly appreciative for my patronage to the business. Being in retail management for almost 25 years, I know that management/ownership that genuinely care about their customers want to know when when problems/issues occur and will do their best to rectify the situation and make sure the customer is satisfied. Alex has definitely proven to be that kind of owner. Because of his genuine care for customer service, I will continue to use the business for my dry cleaning needs. Thank you Alex for being a true genuine business owner. My name is Jefferson Walker. I'm not sure why I'm not able to write a review from my phone, so I've had to use my wife's laptop. I wrote a review a month ago in regard to an issue I had with this cleaners. There was a response, supposedly from the owner, that expressed regret for my experience and even noted that what happened should not have happened the way it did. They asked that I contact them. I have made contact multiple times in person and via phone call and was told the owner was not in and they would relay my message to contact me. I was even told today that the owener would be in later and they would give him the message. As of 5:46p.m., I have yet to receive a phone call. I began to be under the impression that the owner was actually concerned about their customers and the customer experience; but it's obvious that's not the case. It looks as though the response to the reviews is just a facade to seem concerned when the reality is it's the opposite.

I have been a Mercury Valet customer for over 35 years, and would not think of taking my business…read moreanywhere else. The customer service is great, and turnaround is quick. I highly recommend them for dry cleaning, general laundry, and alterations.

One of the last in-house dry cleaners in the Memphis area. The owner is so meticulous; every item…read morethat comes in touches his hands. Any broken buttons are replaced at no charge. AND THEY DELIVER AND PICK UP! This is the highest quality in dry cleaning we've ever experienced. My only wish is that we'd made the switch sooner. Love this place.

Worst ever experience ! I took my leather jacket to them to repair the zipper, they called me and…read moresaid couldn't repair had to replace for twice the money quoted. I said ok and picked it up and brought it home . i called them to let them know the zipper was very tight and hard to zip the manager said bring it back , jt just needed zipper oil. I picked it up assuming everything ok, it was better but still a little tight. At the time the weather was very hot for this time of year, so I assumed everything ok and hung it up in closet few weeks later weather cold enough to wear, when I zipped it up about 2 inches it began to split apart. I called back manager said sorry can't fix it because there seamstress no longer works there. I said that's ok just give me a refund and I can fix it somewhere else. He again said sorry you had it too long and must have just wore it out! I reminded him that I have not wore it , because weather still too hot m, last part of Nov temp in the 80's and was still playing golf. He again refused a refund ! I said by the way she even put the zipper back on the wrong side left and instead of right il so just refund me half the price to pay to have the zipper redone on the correct side. Same answer NO RFUND period! My answer and was very politely and calm was just this have you ever heard of social media 90 % of people check on referrals before and a good thing before they choose who to do business with ! un knowing to him I had panned to give them 3 blankets to have dry cleaned . I can now say SORRY you just lost 1 customer and all the future business you could have had !!

Absolutely great! They turn items around quickly and my ironing is always excellent…read more They are my dry cleaner of choice!

This is the BEST cleaners in Memphis. They are always super attentive. I sometimes leave my…read moreclothes for an extended period, but they have always been exceptional and understanding. Thank you for excellence in customer service.

The customer service was great. The kiosk is one of the best ideas I've ever seen. The clothes came…read moreout perfect.

Excellent job cleaning my suits and sweaters. I really enjoy the self service kiosks and 24/7 drop…read moreoff and pick up. Someone came right out to help me setup my account when it was my first time there.

Using B&G cleaners for two years now. Nearly weekly. Enjoy seeing staff friendly faces. Always…read morequick to help but not to quick for a friendly chat. Prices are reasonable and turnaround time is always quick. Began using B & G after a couple of overpriced bad experiences elsewhere and haven't looked back since. Keep up the great work Shannon!

used them for years until they would not take accountability for melting snaps and broken buttons…read morein 2 pieces. No accountability there!

I need my shirts same day because I was going out of town. Service was excellent, and a great price.read more

my favorite cleaners n alterations. exceptional customer service. n clothes are always exceed…read moreexpectations