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    Smith CPA & Associates

    5.0 (1 review)
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    Services - Smith CPA & Associates

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    1 More Service

    Tax planning

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    H&R Block

    H&R Block

    (7 reviews)

    Gina forgot to file my taxes…read more The ABSOLUTE WORSE. Complete and utter unprofessionalism, lack of accountability, lack of response, literally left me and my husband high and dry. I am so disappointed. Complete disregard. Will NEVER ever recommend H&R Block to anyone. Turn around and go somewhere else. I've NEVER written a negative review before in my entire life, and I guess there is a first for anything. The tax person, Gina, whoever her manager is (that Gina won't put me in direct contact with, or refuses to contact me, or is just completely unware because Gina is trying to cover her shit work) and corporate that said someone would reach out to me in 3 business days and didnt. 1. I followed up with her for over a MONTH, trying to ask if she received all my tax documents. A whole MONTH later, I find she did not file our documents, nor an extension. We set up a call to discuss; at this point I'm still willing to work this out somehow since they have all the tax documents that had been requested to this point. 2. Gina calls me 49 minutes late, during a work day. I set aside the time in the middle of my work day, while I'm preparing for the largest event of the year for my org. I had to move on to other things; and she has the audacity to say that she tried calling me and that it looked like I was busy - a week later. By this time I've already complained to corporate, who of course give me the run around - and i tell them bottom line is, I have no issue paying the full tax prep fees; just late fees need to go. 3. Gina comes back to me another week later saying that her manager and her reviewed, and they are missing documents from me, so the best they can do is do half off prep fees, and change who preps my taxes - because they dont want to cover late fees because they didnt have everything to begin with. I respectfully disagree. I had been following up since before the tax deadline to see what else might be missing. We had included everything basic. W2, 1099, rental income, drivers licenses, student loans, mortgages. She didnt even realize she didnt file my taxes until after I hounded her for a month. 4. After I told her that I disagreed, and wanted her manager to contact me, what do you think happened? No one contacted me, and Gina stopped replying back. So why in the WORLD would I ever trust any of them to handle our tax documents, if they can't even remember to file?

    I scheduled an in-person appointment a month or so ago and I was asked to confirm it at 3:15 AM…read morethis morning, notifying me that if I didn't confirm right away they would cancel it - I saw it at like 5 AM or so and confirmed. When I showed up, I was told that the agent (Elena Chikhlyaeva) only worked from home, even though the appt was confirmed to be at their physical office in Germantown. The receptionist and the office manager both bumbled that she only worked from home, responding that "she doesn't work from the office!" Then why did I have to come here in the first place?! I set this up a long time ago. What an absolute waste of time and an incredibly frustrating experience. Both the receptionist and office manager didn't even know how to respond and barely acknowledged that the company they worked for was at fault and didn't apologize. They said someone else could help us and we asked how long it would be. The manager walked away and spoke to one of the agents who worked there, leading us to believe that he was inquiring who could help us out. However, he didn't even return, even though we could hear/see him (the office is like 50-75 feet, tops). Since he didn't return, we asked the receptionist how long it would be before someone else could help us. She looked confused and frustrated and merely responded that everyone else "had clients right now", indicating we weren't worth a response and we'd just have to wait to see when/if we would be attended to. We could have just filed them at home and ended up doing just that - we didn't even get a response from Elena until 2 hours later when she didn't even let us know what happened. This place is an absolute joke and the joke is on you. Stay away from H&R Block and especially this branch.

    Smith CPA & Associates - taxservices - Updated June 2026

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