Gina forgot to file my taxes. The ABSOLUTE WORSE. Complete and utter unprofessionalism, lack of accountability, lack of response, literally left me and my husband high and dry. I am so disappointed. Complete disregard. Will NEVER ever recommend H&R Block to anyone. Turn around and go somewhere else. I've NEVER written a negative review before in my entire life, and I guess there is a first for anything. The tax person, Gina, whoever her manager is (that Gina won't put me in direct contact with, or refuses to contact me, or is just completely unware because Gina is trying to cover her shit work) and corporate that said someone would reach out to me in 3 business days and didnt. 1. I followed up with her for over a MONTH, trying to ask if she received all my tax documents. A whole MONTH later, I find she did not file our documents, nor an extension. We set up a call to discuss; at this point I'm still willing to work this out somehow since they have all the tax documents that had been requested to this point. 2. Gina calls me 49 minutes late, during a work day. I set aside the time in the middle of my work day, while I'm preparing for the largest event of the year for my org. I had to move on to other things; and she has the audacity to say that she tried calling me and that it looked like I was busy - a week later. By this time I've already complained to corporate, who of course give me the run around - and i tell them bottom line is, I have no issue paying the full tax prep fees; just late fees need to go. 3. Gina comes back to me another week later saying that her manager and her reviewed, and they are missing documents from me, so the best they can do is do half off prep fees, and change who preps my taxes - because they dont want to cover late fees because they didnt have everything to begin with. I respectfully disagree. I had been following up since before the tax deadline to see what else might be missing. We had included everything basic. W2, 1099, rental income, drivers licenses, student loans, mortgages. She didnt even realize she didnt file my taxes until after I hounded her for a month. 4. After I told her that I disagreed, and wanted her manager to contact me, what do you think happened? No one contacted me, and Gina stopped replying back. So why in the WORLD would I ever trust any of them to handle our tax documents, if they can't even remember to file? read more

I scheduled an in-person appointment a month or so ago and I was asked to confirm it at 3:15 AM this morning, notifying me that if I didn't confirm right away they would cancel it - I saw it at like 5 AM or so and confirmed. When I showed up, I was told that the agent (Elena Chikhlyaeva) only worked from home, even though the appt was confirmed to be at their physical office in Germantown. The receptionist and the office manager both bumbled that she only worked from home, responding that "she doesn't work from the office!" Then why did I have to come here in the first place?! I set this up a long time ago. What an absolute waste of time and an incredibly frustrating experience. Both the receptionist and office manager didn't even know how to respond and barely acknowledged that the company they worked for was at fault and didn't apologize. They said someone else could help us and we asked how long it would be. The manager walked away and spoke to one of the agents who worked there, leading us to believe that he was inquiring who could help us out. However, he didn't even return, even though we could hear/see him (the office is like 50-75 feet, tops). Since he didn't return, we asked the receptionist how long it would be before someone else could help us. She looked confused and frustrated and merely responded that everyone else "had clients right now", indicating we weren't worth a response and we'd just have to wait to see when/if we would be attended to. We could have just filed them at home and ended up doing just that - we didn't even get a response from Elena until 2 hours later when she didn't even let us know what happened. This place is an absolute joke and the joke is on you. Stay away from H&R Block and especially this branch. read more

I tried to make an appointment via phone, but the automated menu tried to schedule me. Being easier, I made an appointment online, and received a confirmation. I arranged a babysitter, and my wife made plans for the day, all based around the H&R appointment. I then get a call. I don't remember the ladies name, but she first asked me who I wanted to do my taxes. Not having a preference, I told her that. She then changed my appointment to an earlier time. I explained that was not what I signed up for, and the time was not convenient. So she changed it to a later time. Again, I told her that plans had been made. She tried a third time to change my appointment time. I ended the call. If the time slot was not available, then why was I able to sign up for it? If H&R can not listen to me when it comes to a pre-arranged appointment time, then how can I expect them to listen to me on something more important? Like a federally mandated tax return? I have never used this office, and never will. I like H&R, and wished that my normal accountant had not gone out and gotten a better job. I don't know what the malfunction is, but any business needs to listen to its customers if it expects to adapt and survive. read more

Let's keep this short and sweet. I made an appointment for 5pm. Didn't get seen until 5:32 and was told I couldn't be helped with my situation. Why wasn't I asked upon scheduling what I was being seen for? The tax "professional" then proceeded to tell me that she rushed her previous customers out because I needed to be seen. 1) I didn't know she had customers behind the cubicle. 2) I was simply waiting for my appointment. So PLEASE tell me how I rushed her previous customers out?? Very unprofessional. I then contacted the manager (who wasn't in store) the VERY nice receptionist (Caitlyn) gave me the managers number. The manager came to the phone after a different worker asked why I was calling. Sara answered the phone by saying "yesss, this is me" in a very monotone voice. Very unprofessional location. Don't waste your time. I will not be returning. read more

Not enough room to write everything. After being customer for years there new system did not have me in it and lost my info. If you lose my info here, what other info of mine are you losing? Automated system is horrible and called me after my appt. to tell me had an appointment and text me days later with wrong dates and times for appt. Left feedback and Sara Olivia was Rude, unprofessional, disrespectful, got angry because I noticed she had discrepancies in her email regarding feedback I left. Sara Olivia is Extremely Rude, Unprofessional, lacks supervisory skills, cut me off when I tried to explain the discrepancies then would not provide her supervisors number but her co-workers did. I would Not recommend to anyone with this type of unprofessional acts and issues. read more

Great tax service assisted by Mr. Fernando! He was very patient and went through the process to get me as much refund back for my taxes.

They did a great job. I had a complicated return and a lot of questions and they took care of everything. My experience with other tax preparers is that they tend to treat you like an idiot (which I probably am about taxes - but please). Shalini was very professional, helpful and kind. read more