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    Smith Douglas L MD

    5.0 (1 review)

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    7 years ago

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    Deseret Family Medicine

    Deseret Family Medicine

    1.0(1 review)
    1.1 mi

    I am 26 years old and in my entire adult years, I have been late to only a couple of my…read moreappointments here. I had my follow up appointment scheduled for @3pm to review labs. I showed up @3:08 and apparently they have a strict 6 minute policy, but luckily they had an opening at 4pm. I'm on time of course and get to the room @4pm. Dr didn't come and see me until about 4:28... almost 30 minutes later. I kept asking for a telehealth option but they refused and stated it was only for sick patients...I must add they took it very personal and had attitude? The older nurse really gave her personal opinion (that I didn't ask for) of how much better the face to face appointments are compared to the teleheath option - in which I was requesting due to working and having two under two, and this appointment not being THAT important to come in person for, I thought it was fair to ask so both parties are respected of the time and can show up on time. The fact that I had to come in to just review my labs that had no action or really next steps, has me questioning this offices practice, they care more about setting any possible appointments just for the money clearly? Also, this is VERY common for this office to have pretty much all of the providers be fashionably late (with no sort of excuse or apology for the wait either...) but we can't be more than 6 minutes late? That blows my mind. You either need to up your wait time or have the providers be more respectful of our time as well. Especially with being a patient for so long and considering how they are always late never have they really been on time? My last appointment the front desk lady made an announcement that the provider, Cabanas was running 30 minutes behind. We have to be understanding but you guys can't be after 6 minutes? Absolutely insane now that I think about it. I have known Cabanas since I was seeing a pediatrician, coming to appointments with my parents and she even used to care for my extended family. With that being said, that is the only reason I continue to come here and sadly that won't be enough anymore with how efficient and just as great, if not better other providers are in the state of Arizona, especially closer to me. I will get complete whatever needs to be completed with this office but looking forward to not coming here again and will actively talk about my poor experiences with this office in hopes others go to a new provider as well.

    Smith Douglas L MD - physicians - Updated June 2026

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