Company started off good but was sold or brought out or merged with another company (not sure which) and never informed us of this change. They didn't pick up our trash (entire subdivision) for two weeks straight and continued to pretend like they were coming after numerous phone calls knowing the company was in disarray. read more

Poor service!!!! They did not pick up our trash it's been 2 days!!!!! Outside stinks so bad! They promised to be here by 6. It's 8:30pm on Friday and they are closed until Monday!!!!! I'm sick. SMITH SANITATION SUCKS!!!!!!! read more

Smith Sanitation - My neighbors stinky trash - Junk Removal & Hauling Near Me - Lithia Springs, Georgia

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We were unfortunately acquired by Red Oak from Smith - we now pay the same price for less services. You sit your leaf bags by your can like you have for 6+ years to come home after work to find your can empty and your lawn bags just sitting there. Again; we're now paying the same price for less services. The acquisition was also handled incredibly poorly with 0 communication and inconsistent pick ups for nearly a month. Now you've actually mailed us to communicate for the first time and it's just to reestablish ACH payments since you weren't able to maintain that seamlessly through the acquisition. Complete...trash. read more

Just observed the new Red oak truck deliberately back over their competitors trashcan (GFL) with zero F$cks given!! Now if it would have been filled with trash, it would be all over my yard.. great job Red Oak do better next time! Reasons like this, poor customer service, and pricing is why you are losing customers definitely why you lost us. read more

Smith Sanitation - Red oak deliberately ran over GFL can! - Junk Removal & Hauling Near Me - Lithia Springs, Georgia

This company previously had outstanding service. Now it's slipping after the changes made. Boxes I broke down and left by the trash bin on trash day were left behind. Time to change trash companies. read more

Unreliable. We should not have to hope our trash is picked up each week. Inconsistent. Some weeks (or every other week) they will pick up all of our trash, but leave things behind. Unprofessional. We do not expect our trash bin will be perfectly placed after service yet they have thrown it wherever. As others have said, these practices are not acceptable. Appears the best course of action is legal through HOAs, BBB, and/or other professional agencies. read more

they got bought out by one of those arm trash truck companies so anything that doesn't fit in the can they won't touch now this is the whole reason I got rid of GFL. They've always had terrible billing but now it's a bigger company and I'm sure it's going to get worse. read more

We've now gone several weeks without trash pickup from Smith Sanitation, despite multiple rescheduled pickup dates that the company has failed to honor. In the meantime, they've continued to charge customers for services they are clearly not providing. This is not just an inconvenience--it's a public health and safety issue. Residents deserve reliable service or, at the very least, honest communication and fair billing. If you're also being affected, don't stay silent. Here are steps you can take to file formal complaints and push for accountability: File a Complaint with the Georgia Secretary of State Visit: https://sos.ga.gov Search for "Consumer Complaints" or contact their office directly to report unethical business practices. Contact the Douglas County Board of Commissioners Visit: https://www.celebratedouglascounty.com You can email or call your district representative to report the ongoing issues and request county-level oversight. If your area has another contracted or county-managed waste service, contact them and let them know about the service gaps with Smith Sanitation. They may be able to provide alternatives or escalate the issue. If you've had similar experiences with Smith Sanitation, I urge you to make your voice heard. We shouldn't be paying for a service that isn't being delivered. read more

They have missed my pickup dates on several occassions, and never return phone calls or emails. They missed this weeks pickup date and my garbage is still by the curb 4 days later. read more

Service date change with incorrect day. I have callled four times . No communication with anyone and no return call . Garbage has not been picked up since Thursday . Another company came around and picked up a few neighbors garbage . I have auto pay . Payment has been withdrawn from my account . Today Saturday my garbage is not picked up . Unacceptable . read more

Unlike others, I received both a text and email that the service date was changing to Wednesday from previous Monday. First week I'm not sure of the truck as it was picked up before 8. But this week it was after 3 and was a Boomerang truck. I'm not sure if Smith trucks were having issues or they are merging. If they are merging with Boomerang that will be ok with me as they are the company I would call if Smith was not available or if I was changing. I hate people were missed. It happened 1 week to me several weeks back and the company returned my call (yes, it was aggravating not getting someone on the phone) the next day apologizing. It was picked up the next day so not too big of a fuss. I will say this. If they are merging I would like a new can. The old green one from Smith has seen better days and I like the blue cans from Boomerang. read more

20 years with Smith and the customer value that goes with it wiped out in two months. One missed pickup in 20 years. Starting seven weeks ago: 1) No notification and no pickup on any of the days of that week 2) Notification once I called but still no pickup 3) Pickup on new day 4) No pickup and no response as to why 5) Pickup on new day but sometime in the middle of the night 6) Pickup 7) Pickup on wrong day of the week with no notice of that change So 4 no shows, 1 show on new day (not counting middle of the night run as a pickup, and 2 wrong wrong time. It one thing to have merger pains, it's another to act like after 20 years I'm not worth the time. Sadly I'm being force to look elsewhere starting today. read more

Over the past three months, pick up has been very iffy. Some weeks they come; some weeks they will come if I call and wait on hold for 20 minutes and ask them to pick up my trash. Some weeks...nothing. Their answering service is pathetic. read more

We've lived in this neighborhood for just a couple weeks and signed up with Smith Sanitation, which is now Red Oak. They skipped our entire subdivision last week and promised to do an extra pick up today to make up for it. Our trash bin is still full on the curb, along with many of our neighbors. I understand service can be dicey when a new company takes over, but thats no excuse. There should not have been a lag in service. I strongly recommend you pick a different company if you want reliable trash pick up service. read more

Well after this merger, which I did not receive notice about. Trash was not picked up last Wednesday July 30, 2025, I reached out to both companies and not a word from either. There is some lame excuse floating around about the garbage truck only picking up binds with the lift, either way horrible service without even responding to the calls, text or message left. Let's see what happens tomorrow, Wednesday August 6, 3025. Do Better -PS it has nothing to do with service payment, stop giving them an out. read more

I have called the company several times in regards to my request for service that has been paid up 1 month advance. I have send an email on their company website without any response of why they have not picked up my trash since May 20th. We called I was on hold from caller #4-#2 in line. When I possibly the next call you're directly sent to voice-mail. read more

Smith Sanitation has changed the day of service... not a fan! Next the bill is due and suddenly without notice, we can't pay online? what's really going on? read more

I pay for 2 can two driveways because of rental property. They gave 2 cans and still only pick up one I'm done.

Actually red oaks is your new trash service. I worked for boomerang sanitation. And a few weeks ago we were informed that red oaks would be our new employer and that smith sanitation would be with us...... AS A GRUNT WORKER/TRASH SLINGER PLEASE BARE WITH US!!!!! We are to great small company's merging to be one.. We all have new routes Mix between cans we are getting As an older boomerang employee I can guarantee you that customer service and going above and beyond is our thing... We took care of our customers.. And after reading up and meeting some of the guys The smith crew worked by the same rules of thumb. Top it off I pick up more smith cans than boomerang's cans, and to be honest smith cans are alot heavier. 400 stops in I can barely lift them back up on the curd... However I'm grow stronger everyday... We are learning our new routes more and more with each week... everything new cause a little chaos at first But we are getting it together. Thank you For sticking out this first stage of TWO GREATS SMALL COMPANIES (DRIVERS AND SLINGERS) MERGE TO BECOME ONE. I HOPE SINCERELY SHERRY A FORMER BOOMERANG EMPLOYEE that now works with smith sanitation under red oaks... read more

What is going on We paid and are regulars..But lately no pick up. Did you change mgmnt. No communication all of our neighbors cans still at curb. Should we look for someone ellse? read more

A different company picks up each week. Yesterday (june 5th) got my bill in the mail. It is due june 1st so now that is being messed up also. Will be looking into switching. read more

I would have given them 5 stars up to recently. I have used their service for years. No idea what's going on with Smith Sanitation. They haven't picked the trash up for almost 3 weeks now. They will not answer the phone nor return phone calls. Their front door has been locked since Covid. Their voicemail says pickup days have changed and they notified customers by email or text. I have received neither. Poor customer service. read more

Looks like they sold out. No pickup last week. This week new truck with Red Oak Sanitation picked up trash with automated truck. Literally drove over bin after dumping bin. No notice of change or sellout. read more

Truck comes at 5:30 am. My neighbors ask me to switch to a company that waits until after​7 pm when the noise ordinance is over which is any other company. The HOA has threatened to call the police due to the noise ordinance. They are begging customers to stay but don't want to be kind to their customers choosing to wake the whole neighborhood up at 5:30 am. Is you like you last little but of sleep before having to get up and go to work this is not the company you want read more

we have been with this company for 20 years now and we just switched to someone else due to a few weeks ago no response on the phone and they didn't come pick up our trash in two weeks , with multiple people in the neighborhood not receiving trash pickup and no communication on changing the day or anything. no email no text and nothing on the bill they sent a week before this happened. read more

Excellent! We've been using Smith Sanitation for 19 years and they have provided outstanding service. 2 problems in 19 years (once me and once them) and both times they came out same day and picked up my trash and had a great attitude about it. read more

Local home based company provides better service than these major companies-one man operators. You get more personalized service and they do care! read more

Hate is such a strong word and I truly HATE Smith Sanitation! There has never been a time in my 9' years of service that I've spoken to a nice person. Customer service does NOT matter with them and they feel they have us by the balls because they're the main trash supplier in our area. With so many complains it amazes me that these girls are still employed here. This clearly tells us that the owner doesn't give a damn about their customers. If you call to ask a question, they rush and and interrupt you before you can get your question completed. Along with the increase in prices, this is my 3rd, the horrible customer service and the disregard by the owner I can't believe they're still in business. Hate Them! read more

We have used Smith Sanitation for over 8-years. Never had an issue! They are timely and communicate when service changes due to holidays.

I've used Smith for years and never had one complaint. Reliable and reasonable.

Sanitation isn't a glorious service, but the guys at Smith Sanitation come reliably every week, pick up what's left out, and return the garbage cans where they were. They do their jobs and do it well. I've never had any problem at all. I would absolutely recommend them. read more

Smith Sanitation is extremely reliable. In the 10 years we have lived here, with the exception of one time because of a problem with a truck, they have never missed a pickup for either garbage or recycling. read more

Smith Sanitation comes every Thursday faithfully same time. They have a two month billing process with is great. If there is any changes to the service or holiday schedules, they make sure to give updates in a timely manner. Customer service isn't horrible, but it isn't the greatest. I make my payments online for an extra fee, but that's better for me. I would still recommend them. read more

Terrible customer service. I've been with this company over 15 years lately when I call to make a payment the lady is very RUDE, getting smart with you over a question concerning your bill. I told her I was thinking about changing service "she said it's your money do what you feel" I said what!!! Unprofessional office staff they need to get RID OF THAT LADY...ITS NOT THE OLDER LADY I LOVE HER BUT THAT OTHER ONE NEEDS TO GO... read more

I'm new to the area. I've been calling for weeks for a trash can. Both numbers ring and go to voicemail. It really shouldn't be this hard to set up an account read more

In the 17 years Smith Sanitation has serviced my neighborhood, they have always been reliable. Last week I forgot to put the can out at the curb. The crew ran up my driveway in the rain and got my can, emptied it and put it back by the garage door. In all these years, there have only been two small increases. Love them. read more

Terrible customer service. Leaves trash on the side of roads. Usually sanitation sends people out to clean the community but the lady I spoke seemed to not know a thing about street sanitation. Does not want to take social responsibility and be a "green friendly" company but want to blame other garbage companies for the filth building in my community. read more

Terrible customer service over the phone. Loud and obnoxious workers in person.

Woke up by their loud truck at 5am this morning! I live in a subdivision in Douglas co. where the law is no trash pickup till 7am.This is the second time and I use another trash service! read more

Anti-Gun Business I'm sitting in my home, clowning around watching some TV and perusing the web and I hear a ruckus in my front yard. I look out to see what's going on, Smith Sanitation (now former trash carrier) has a truck parked in front of my house and some guys are yelling back and forth about something. I walk out (no shirt due to sunburn, they see my HOLSTERED weapon) and I ask them what's going on, they rant on something about giving directions to the driver regarding a pilot car for the nearby construction zone. I tell them it sounds like a fight from inside of my house (never left my front walk/yard). I tell them "cool, as long as everything is OK." we wave and I go back into my house. ~1510 this afternoon I get a call from their manager that I was scaring their employees, I had a gun, they are cancelling my service immediately etc... When I tell him, "Maybe I should have called the cops for disturbing the peace." He starts in on how he is on his way to my house... That's when I actually do call the cops. So, God forbid you have Smith sanitation and (semi) open carry on your own property. I have had past issues with their online billing; drivers consistently speed through the neighborhood. read more