09/29/2017 - Neil Lambert contacted me to discuss my concerns with the truck and agreed to discuss…read morethe matter with the service team. He then reached back out to me and had me scheduled to have the front leveling kit removed from the truck and reimbursed to me. 10/05/2017 - The team removed the front leveler and restored the truck to OEM original specs. I'd be remiss if I did not update my review to say that Neil and the rest of the team at Deacon Jones did not satisfy my concerns fully. Certainly appreciated.

Bought a 2023 Cadillac CT5. Today was having some trouble just after 3pm on the way home from work…read more Called the service department hoping I could make it there. I was asking to have them look at it today. The first person told me he could plug the computer in to see what codes were shown as they closed at 5pm. He said diagnostics could take from 1 to 2 hours. I then asked if they could at least start the process today and thats when he said they had been booked up. Frustrated I called at got someone to take a look who was able to diagnose within 30min. But very frustrating the place where I bought the vehicle feom couldn't have done the same thing esp. Considering its only been in the service department but once in 3 years before today. No good customer service I'd say.