So I first off want to clarify that I was fortunate enough to win their Instagram balayage giveaway. But I swear that despite that, my review is 100% completely honest!! So when I went in, I already had blonde hair but I hadn't gotten it done since Thanksgiving so my naturally dark hair was peeking through in my roots. My blonde was also very warm and a little bit lackluster (just because it had been months since I last got it done!). So I knew going in that I really wanted to brighten my hair and give it a little refresh. I wanted a little more blonde and was hoping to add some more dimension. One of the owners, Melanie, did my hair. Starting off, I felt totally at home and comfortable. She grabbed me a Diet Coke and spoke with me about my hair and asked what I was looking for. I wanted to be realistic and I wanted to ensure that my hair would last until graduation (I graduate college in seven weeks). She was quick and efficient! We chatted about all sorts of things and honestly the three hours went by so fast!! The head massage/wash was so wonderful and relaxing. I've been wanting to go here for years (been following the account since freshman year) and I'm so glad I finally got the chance! My hair is stunning and Melanie is truly a star. I am so confident and just really appreciated the whole process. Grateful for this and super happy with my final look! read more

Smitten - Blonde Balayage - Hair Salons Near Me - Arlington, Virginia

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I was a client here for years and worked with two different stylists. Unfortunately, both experiences were disappointing and ultimately damaging to my hair. The first stylist showed little concern for hair health. My hair became severely damaged, and the highlights were poorly done--harsh, with straight lines and clearly visible foil marks. Even after going back for a touch-up, the work never improved. I switched to a second stylist for balayage, hoping for better results. On my most recent visit, I came in only for a toner and specifically asked for a golden honey blonde. Instead, I left with a dark, cool brown color that was the complete opposite of what I requested. Before I even left the salon, the stylist and other staff were trying to wash the color out, which made it clear it was wrong. The stylist knew I was unhappy, but I had a work event that night and had no real option but to leave. I called the salon the next day to have it fixed and was told there was no availability for two weeks. When I finally came back in, the stylist didn't even dry my hair--so there was no way to properly see whether the color had been corrected. Overall, this salon is overpriced, stressful, and inconsistent. Given the cost, I expected professionalism, attention to detail, and respect for client requests. I did not receive that and would not recommend this salon. read more

I've been going to smitten for a few years now. I have been recently booking with Maria. She is amazing! I've only ever heard amazing things about her! She always has interesting topics to talk about, she is such a kind soul. Her work is amazing as well! I have very dark very very thick hair and I told her I wanted to go a lot lighter and she makes my hair look even more amazing every visit! Smitten as well just is a loving place and the receptionists are always nice and helpful read more

My hair stylist Nawel is the best there is. She listens to me and always gives me the best hair advice. Always love the results. Parking is free in the garage. read more

I found Sam on Instagram as a redhead specialist and I AM SO GLAD I DID. When I came in, I talked to her a little about my hair and how I was trying to keep it healthy and grow it out, and she listened and made a long term plan with my color to not only give me the results I wanted but limiting the amount we bleach my hair. It's grown out super nicely in advance of my next appointment next week, but it feels REALLY healthy. I loved how open and honest she was about what was achievable, my cost was less than I anticipated going into it, she was kind and bubbly and made me feel like I was in great hands. Genuinely so thrilled to be going back to her and have found my new home. Red hair is so hard to color and have it look natural and pretty and she achieved it immediately. VERY VERY thrilled with my services received! read more

Unprofessional, cancel appointments at their will. Very expensive and not worth the price.

Great friendly atmosphere everyone was very friendly and professional I went in for a hair correction and Brook got it just right the first time read more

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This was by far the worst salon experience I've ever had. The stylist I had treated my hair like a preschool arts-and-crafts project, with no regard for the health or integrity of my hair. The salon actively removes or blocks anyone who shares a negative experience. That's why nearly all of their reviews appear positive they routinely have the negative ones taken down. read more

I'm obsessed with Smitten, and I'm obsessed with Reagan. It's genuinely the best salon I've ever been to, and I was an Ian McCabe loyalist for years. I am obsessive to a fault about my hair, so finding the right stylist is imperative to my metnal health. Reagan (who was a junior stylist at the time) fixed a botched balayage from another salon, and helped transition my super dark, super thick hair to have the perfect ashy blonde balayage. I've since gone back to my literal roots, and my hair has never felt healthier. You can tell that everyone at Smitten genuinely loves their job, from the front desk girls all the way up to the stylists. Not to mention that everyone there looks like an Instagram model, stylists and customers included. The salon itself is just aesthetically perfect. I always end up taking a plethora of pics at the chair, at the hair washing station, etc. Smitten rocks. There's a reason it's hard to book an appointment, because everyone wants to go... and they should. read more

Most unprofessional salon I've been to. They gave me uneven highlights around my hairline which are especially noticeable when I put my hair up as in the picture below. They refused to take any accountability or fix it free of charge. Said the dark areas were done like that on purpose for dimension. Sounds like they need go back to cosmetology school. All they had to do was add a few more highlights for a more seamless look but they wouldn't do it and I'm left with a botched outcome. Horrible customer service. read more

Smitten - Hair Salons Near Me - Arlington, Virginia

I had been looking for a different stylist closer to where I live in Arlington. After a lot of Instagram creeping, I decided to give Smitten a chance. The stylist I asked for was gone for maternity leave, my second choice was booked up, so I decided to go with my third choice Maria. Maria is an absolute sweetheart and so fun to talk with. We chatted real quick about what I wanted to do first. She gave me her opinions and before I could even ask my next question, she would already have an answer. Loved her flow and really appreciated her patience when I did have questions or requests. I went in for a bayalage and ended up getting a toned/glaze and hair treatment. My hair came out feeling really shiny and feeling really healthy. Even after the hair glaze, Maria asked if I wanted to go even darker before she went into drying and cutting. I absolutely loved that she even took a moment to give me an alternative suggestion and opportunity to change the color once more. So happy I went with Maria and even connected that we'r both LA girls. Can't wait to go back! read more

After a long hiatus from hair color (two tiny kids to blame for that), I brought a full head of virgin hair to Smitten. Was able to get a last-minute appointment with Su, who worked unbelievable magic on my hair. I wasn't sure what I wanted when I got in her chair, but she somehow read my mind and voila! I have Instagram hair now. Highly recommend Su! She's a color wizard. Also, shout out to the front desk staff who made it easy as pie to get me a last-minute appointment. read more

Smitten - Hair Salons Near Me - Arlington, Virginia

Tiffany absolutely did an amazing job on my hair. I've been going to her since I was about 15 years old, and I'm now 30! I had unfortunately went to a different stylist from a different salon and she completely botched my hair to the point my ends were so thin and breaking!! I immediately made an appointment with Tiffany and she absolutely killed it!! My hair went from thin and brittle to luscious, thick, and healthy! I left Smitten feeling so happy and in love with my hair cut. read more

PLEASE READ THIS - THIS SALON WILL OVERCHARGE YOU AND REFUSE TO RETURN YOUR MONEY, EVEN IF YOU ASK THE PRICE AHEAD OF TIME OR DURING THE SERVICE I was told my $200 highlight would be under $300, even DURING my appointment, but paid $575 with tip ($475 w/otip) and was told "they don't offer refunds." This salon is more focused on their bottom line than anything else, and I've never in my entire life been more frustrated with how I was treated here. I totally understand a "no refund policy," but I had confirmed the price ahead of time TWICE as I know I have long and thick hair, and my hair is always going to cost more than the base price. I understand not giving refunds on what you KNOW you are paying for, but was then later told after I told them what I was expecting to pay, confirming the price, that they "have a right to do more to my hair." I do NOT want another girl to end up going to this salon with an ABSOLUTELY absurd bill like that and be told that same insane response. OF COURSE this salon has the ability to refund or credit for something they did wrong, but the truth is that they don't want to - they are focused on their bottom line, and if that means lying to others about price, that is what they will do. I feel so frustrated this ended this way, as the salon itself was beautiful. My stylist was incredibly kind, but there was a huge mistake somewhere. I asked her what I would end up paying, and told her I expected my hair would be more. I signed up for $200 for highlights. She told me that I would pay $20 additional per bowl of color, and I literally said "ah no worries! I was expecting roughly $100 more, so that's perfect." I was incredibly shocked when I got to the front desk and had a $475 bill. FOR NOT EVEN A CUT OR FOR FULL COLOR. This wasn't even in the REALM of what one would expect - even at an expensive salon!! At checkout, I was also quoted the wrong price twice and assumed it was a mistake. I called the front desk mngr, then was referred to the mngr, & then owner, and while the owner was the most kind to me, after I followed up with her after she forgot to call back, she told me her mngr couldn't refund or credit me, which I know wasn't true I was told they would "fix my hair" which is also still multiple colors (despite paying almost $600!!) but that they couldn't do any services like color to fix it - they could only tone it. So insane. I am so upset this ended this way as I truly wanted to come back. But I do not want another girl be ripped off like I was. I've never met such a rude managerial team (with the exception of my stylist and the owner who were the only ones respectful towards me), and SUCH deceptive practices. I wish there was a business body I could report this experience to, but unfortunately it was all verbal communication, so it would not be worth the fight and even MORE exhaustion from this experience. In addition to paying nearly $600, I asked for my hair to be the color of the lightest portions so it'd all be blonde and even. I walked out with the top of my hair being completely different from the middle and bottom (the pics are dark). Yet I can't go back to get the color fixed as that would be a separate "service." I walked in & out within the appt time (it did take 25 extra minutes) of my original appointment, which was the initial expected allotted time for the original $200 service that I paid $475 for. It's not even as if they spent an insane amount of extra time on me for an ABSOLUTELY INSANE price, and yet now they dont have the ability to recolor. I feel cheated to, lied to, and deceived. P.S.: They may respond and note that part of my service was paid through Classpass. This is true - its how I found the salon. Yet this is a complete irrelevant and moot point, as they still got paid the full $. I even offered to pay in a different method, I would have been willing to pay in cash as the payment method didn't matter to me, I just had that credit - the problem at hand is the fact that I confirmed my price multiple times & then it drastically changed at checkout. read more

Smitten - Dark pic so harder to see - but top and bottom are different colors from the middle - Hair Salons Near Me - Arlington, Virginia

Smitten has an overall good rep but I left this salon in tears and no one was willing to remedy it. When I booked my appointment I made sure to tell the receptionist that I have very thick and very long hair. She said she would put this in my notes and give me extra time at the chair. I only went in for a wash/cut/style. I really liked the overall cut, however, the hairdresser then blew my hair out straight with the blow dryer and when she was finished she informed me that she would not have time to give me waves because my hair was so long and so thick. She said I needed a longer appointment time. I informed her that I told them that when I scheduled and they said they would accommodate. She said sorry but they didn't and she needed to get to someone else's coloring but that she would make sure they would put it in the notes for next time. I was so disappointed. My hair is naturally very wavy and when it's blown out without being styled I look like a chia pet. She didn't even offer to run a flat iron through it. I had to go home and style it myself after paying full price and not receiving something that was included in said price. If I knew that she was not going to have time to style my hair I would have asked her to just put leave-in conditioner in and I would have let my hair dry naturally, but she did not give me any indication that she would not be able to finish my hair until after she blew it dry. When I went to pay I told them what happened (that I called and told them about my hair length and quality and they did not give me enough time at the chair) and they said sorry and gave me free samples (which were ironically for hair that is dyed/colored - my hair has never been colored or highlighted so I couldn't even use them). Obviously an appropriate remedy to the mistake they made would have been to offer to have me come back for just a wash and style since they didn't do that at the appointment that I paid for. But they didn't. I'm still so disappointed about this. I was supposed to go back in December but I canceled because when I told them what happened the last time I was there they said they knew but again, did not offer any solutions. I did not trust that I would get enough time at the chair again. Very disappointing. read more

Soooo happy and relieved to have discovered Jade for my extensions. She does an amazing job and exactly what I ask for which to me is the most important part ! She always try's to be flexible for appointments and she is truly a sweet heart. I love how she styles my hair as well. Her work is amazing and so is she ! read more

I spent $500 on a trim and balayage color from a sr. Stylist (Maria). The balayage turned out to really be just typical highlights (that resulted in a blanket color in the front instead of threaded color) that failed to blend the gray and my request for money pieces was ignored. It looked okay at first but damaged my hair badly and even after using all the most expensive products is still just a terrible pile of frizz, 5 months later. I contacted the owner (Lisa) a week or so after to try to help as I needed to go on an intl business trip and she emailed me a condescending note with no offer to help despite my saying that I was really trying to establish a longer term relationship with the salon. For that amount of money you'd think they'd be pros and want to keep their clients. read more

I went in for a trim and a shape up of my gorgeous, thick, long, wavy layered hair. Hair of compliments, the hair envy of all of my friends. People stop me on the street to tell me about my hair, no really. I specifically asked the stylist, Tiffany, to NOT thin out my hair. I like how thick it is. I should have walked out the door the minute she said she was going to blow dry my hair straight to cut it. She clearly had no idea how to cut wavy hair and that was the first indicator I stupidly ignored. Then she spent 15 minutes convincing me why thinning shears are better than pointed scissor cutting (a technique I requested and have had on all of my previous haircuts). She then proceeded to use the point cut to severely thin my hair. She weed whacked my hair. It is so thin that the waves won't define. My full top knot is no longer. It's a much shorter, frizzy, dry, terrible terrible terrible situation. This, after I just told her I spent so many months (over a year and a half) growing out my hair from highlighting damage of another stylist who used to work there AND that I liked the length. WTF. If you have wavy thick hair and actually like it, stay away from Tiffany. Also, the worst shampoo ever unless you like whiplash and water in your ears. I could cure Africa's drought from the water harvested from my ears after that wash. Easily tops the list as one of the worst hair experiences ever. What a mess at Smitten. Thanks for the next year of my life repairing my hair and a waste of $145. Update - I went to a different salon today to have it chopped off to start over after a year of purposely growing it long. They confirmed it was over texturized and basically a mullet. read more

Yesterday was my first time at Smitten and I went through their Instagram prior to making my appointment to find the perfect stylist! I came across Melanie Kate and I knew she'd be perfect for my blonde balayage/highlights and gloss. I'm an extreme control freak about hair and have left countless appointments in tears, so when I say five stars I mean five stars! And the salon is absolutely adorable and chic. I just moved from Nashville where I had severe attachment to my former stylist for years and Melanie Kate listened to exactly what I wanted, and even perfected the ways I wanted to change and enhance my old hair. I've already gotten compliments from several people and it's been barely 24 hours. My next appointment is booked and I am so glad that I found her and Smitten. I have my filtered Instagram and some completely unedited photos attached! P.s. I tried two salons in the DC area before and was horrified with how much money I spent to be so patently disappointed and have broken hair. I spent more here and it was worth every penny!! You won't regret Smitten or Melanie Kate! read more

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Love this salon and definitely recommend it to everyone! I go to my stylist Maria. She has been doing my hair for a year now and my hair hasn't looked any more healthier and brighter! read more

I cannot say enough good things about Smitten Salon, and Giau in particular. From the moment I walked in, I was greeted with warmth and friendliness. Giau is such a delightful human being. Spending 3.5 hours in her chair felt like hanging out with an old friend as we shared stories, laughed, and even talked through some of life's toughest stuff. And then there's the lovely Karina who gives the best scalp massage I've ever had. I walked out feeling more confident and beautiful than I have in years, all thanks to the lovely ladies at Smitten. This was so much more than just a visit to the salon, and I will be back any and every time my hair needs some love! read more

Smitten - Young woman with freshly cut, colored, and lightly curled blonde hair. - Hair Salons Near Me - Arlington, Virginia

Not the type to normally leave a review but I wanted to give a shoutout & thank you to Sage! I came to Sage yesterday for a color correction and she was incredible- we talked through in detail what I wanted, the game plan forward, what would be realistic for my hair, etc. She completely transformed my brunette hair and gave me the best balayage I've ever received. If you are a brunette (or have thick hair), 10/10 would recommend seeing Sage. read more

Suzanne is an awesome and talented stylist. However, I thought I was hearing things when I checked out.... $455 for my short fine thin hair. Do you want to leave a tip? Well no, not after the sticker shock. I was ready for $250 for my short hair but... Good experience but certainly not worth $455. I'm still in shock- is this what you need to pay to get a trim and a few partial highlights in this area now? The area I was born and raised in. I think this is just well -- wrong. Even the bombshell blondes with waist length hair. I am sure they did not pay $455. read more

This is the most unprofessional salon I've ever been to. The stylist were rude and completely disrespectful. I had to wait for over an hour while my stylist was in the back and when she did come out all she did was gossip with her coworker. The actual cut was uneven and she kept the bleach in too long so my hair got burnt. DO NOT COME HERE. read more

DO NOT BRING CASH Stylist told my GF to leave her purse as this was a "safe salon" and it had her $70 tip inside. she trusted that and left her purse only to come back from the heat lamp to find that someone took her money. (my GF still tipped her) but the owner and the stylist both won't give her a credit or take money off her bill. DO NOT TRUST ANYONE IN THIS SALON read more

Samantha at Smitten is amazing- I went for a balayage and was nervous as I've never colored my hair before, and she really listened to give me a natural blend of the colors I had in mind as well as a great style-after leaving the salon I got endless compliments on my hair from both Zoom and in person! They were also were very safe with Covid precautions. Could not recommend Smitten more highly. read more

Smitten - Hair Salons Near Me - Arlington, Virginia

This salon has been my go to pre and during covid. While I don't think they are necessarily doing their best at social distancing (mostly while sitting under the heaters) - I did for the most part feel relatively safe. I see Samantha and she is amazing. I either get a partial or full highlights when I see her and she does a great job of keeping the blonde looking super natural. I find the prices to be comparable to most DC salons. If you're a natural blondie looking for a great blonde colorist I highly recommend Samantha! read more

Smitten - Baby lights by Samantha - Hair Salons Near Me - Arlington, Virginia

Wow...SO INCREDIBLY DISAPPOINTED. The warm energy I received from the front desk was unmatched by the stylist I was booked with. Giau was extremely unprofessional, rude, short-tempered, disrespectful, and inconsiderate. The time she should have spent with her paying client was VERY obviously spent gossiping in the back with the other stylists. This salon doesn't even deserve 1 star. PLEASE book elsewhere for your hair and beauty needs. read more

Smitten was a wonderful experience overall. I had Meliah as my stylist and it was a quick but fantastic haircut experience. She was so sweet and gave me exactly what I wanted. read more

First and last time here. Needed a cut and full highlights. The receptionist said all the stylists are experts in color so I booked with the next available stylist - Melia. She was sweet and friendly. I showed her pictures of a cut and color I had that I liked. Said I wanted something bright for the summer. Prefer cool blonde over warm caramel colors. Wanted a lot of dimension so lowlights and highlights. What I got: she put in a caramel glaze after foil highlights. I ended up with brownish highlights that were darker than the blonde highlights already in my hair. I came back to have it corrected/brightened - I wanted blonde highlights. I now have 3 giant blonde chunks in my hair on either side and only in the front. I asked and paid for full highlights. To top it off, Karima, my shampoo lady, got water, shampoo, and glaze/toner in my left ear every single time. I told her and she just said she can't help it. Offered me cotton to put in my ears. Really? Posted is the pic of the previous cut and color I had and liked. Also posted are pics of what I actually got. Finally, she did almost all of her cutting on dry hair and didn't even out layers on both sides. Also cut with my hair parted on the side instead of in the middle. It's a nice looking salon. Needs better training/oversight/stylists. read more

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I always have an awesome experience with Susana. She does such an amazing job with my hair and I'm so glad that I found her! Smitten is very lucky to have such a talented stylist. I've been coming here for over a year now and she has never disappointed me. She's amazing with extensions, Blonding, and Balayges! read more

Smitten - Balayage/Blonding - Hair Salons Near Me - Arlington, Virginia

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Got my hair done by Maryam. She took her time to understand what I wanted to do with my hair and did a great job! She was also super sweet. Highly recommend! read more

Smitten - Hair by Maryam - Hair Salons Near Me - Arlington, Virginia

Sooo I am a client to Jade. Love her ! I've done a review before if you're interested this is meant to be an update. I called literally just now had a question for Jade. She knows me. I've gotten my hair done with her few times. I had one question ! No consultation needed. Whomever answer which I should have gotten her name stated she was the owner. "At my salon" her exact words that tells me she saying she's the owner "we don't allow stylist to be on the phone since they are busy all day - I can see about your question and call you back or answer it for you" I said " well how are you gonna answer it if you don't know me ? Or my hair ? " when I first asked for Jade I even asked to leave a message and get a call back. Simple question - i rather speak Directly with her. What's the issue ? I've never heard of non sense like this? Why because it's a salon in boujee Alexandria ? I'm confuse. I love Jade and this had nothing to do with her just the entitlement of said person. I honestly just hung up after hearing all that. If she was the owner this isn't customer service 2 mins of her wouldn't hurt her working and would have gotten me to make an app and spend the ridiculous amount of money I come in here and spend. Do better with your customers no matter what they look like ... UPDATE TO THE UPDATE: Guess what? Jade called me back because she's awesome and cares about me as her customer. That I appreciate. It wasn't that hard for the receptionist now was it. Jade I appreciate you. read more

When I first moved to the the DMV area from California I spent months looking for a salon/stylist that I felt I could trust with the blonde in my hair. I landed on Melanie Kate's Instagram, saw her work (especially with blondes) and booked my appointment. She's done more for my hair in the last year, than my other stylist did over a few years! During my first appointment, I showed her pictures of what I wanted, it was super helpful (and important) that she set realistic expectations for my hair as we worked towards the blonde that I wanted. Not only is she great at what she does but she's also super sweet and fun to chat with during the appointments! The salon itself has also taken the necessary precautions to protect its guests during COVID, which definitely made me feel more comfortable returning after reopening. read more

Smitten - Hair Salons Near Me - Arlington, Virginia

Love my cut & balayage that Sara gave me! I asked for low maintenance & my hair feels healthy, natural & has been easy to take care. The salon was beautiful & customer service top notch. Thank you Sara Will be back! read more

Heads up on my disappointment with the level of customer service I received at Smitten. Although I was pleased with the color, I was shocked at the amount of color dye left around my hairline and the big glob left in my ear. As shocking as that was, I was angered when I reached out to them and was simply told to "use hand sanitizer." There was not a single word about being sorry or they would make sure this never happen again in the future. Having your hair done by a professional comes a certain level of service and courtesy. read more

Smitten - Chunks of hair dye still on me after being styled. - Hair Salons Near Me - Arlington, Virginia

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My experience with this salon was stellar- Reluctant to try a new salon, I discovered the salon through instagram - where several stylists posted modern cuts and styles. The booking procedure was smooth, requires credit card. The ambiance at the salon is pleasant - once you get in you're surrounded by energetic staff, eager to accomodate you while you wait your turn. The stylist who cut my hair, Ashley, listened to me and cut my hair the way I wanted. (I only wanted an inch or two off / plus trimming my layers) She gave me styling tips and showed me how much she was cutting throughout. The salon called to follow up a week after my cut and I liked that too. Highly recommend the salon! Highly recommend Ashley! read more

Maria is AMAZING!! You guys need to go to her for any color correction or balayage. I have my next appointment in 2 weeks and I'm soooo excited. I'm usually very unsure about what styles I want and feel overwhelmed by the whole process. However, from the moment I walked in to the moment I walked out, I felt welcomed and all positive vibes. Maria listened to all my concerns, comments and inspiration pics. My hair came out wayyy better than I expected. Love this place!! read more

Smitten - Before - Hair Salons Near Me - Arlington, Virginia

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I am not kidding when I say I don't write bad reviews. My goal is actually to only write positive ones to help businesses if they've done a great job. When I first left Smitten Salon a couple of weeks ago, my hair looked phenomenal. I got a ton of compliments and felt so confident. I had been getting blonde highlights for a long time, and started not liking them anymore due to fading after about a week. So I decided to go back to being dark. I'm not sure what they put in my hair, but after only a few days, a huge chunk of the left side of my hair was blonde, while the other side had one streak of blonde and the rest was brunette. It looked (and still does) like Cruella Deville's hair. It also felt extremely damaged and now feels like straw- and I use professional grade hair products, silk scrunchies, not many heat products, and if I do, I use a professional grade heat protector. I reached out kindly to the owner to request a refund given that it lasted no more than 4 DAYS! I was told they do not offer refunds but that they would happily fix my hair for me. Being honest with them and saying I was uncomfortable getting my hair fixed at the same salon that so badly messed up my hair 2 weeks ago, they still wouldn't offer any money back. They were unapologetic- I expected at least a little sympathy after sending photos of my hair. Please avoid this place. I paid over $500 for hair that looks horrible, and not to mention feels like straw due to damage that was caused. *They will likely respond to this review saying that I was blonde for years and that's why the color didn't hold. You guys, that is not true. I have spoken with several hair experts after this experience and was told that it should have lasted 8 weeks at a minimum. They will also say that I was offered a consult to get it fixed. That is true, but I am not risking it. I feel totally scammed and now have to spend hundreds more on getting it fixed at a friend's salon recommendation. I will never be back and will be letting my friends know to avoid. read more

I have been going to smitten for the past 7 years and I've never looked back as this place is simply amazing. I had searched for a place for years (I'm very picky), especially a place that could tackle coloring brown hair. I was so relieved when I found Melanie. She look the time to understand exactly what I was looking for and offer suggestions I had never thought about. After five amazing years with Melanie, I moved over to Liz due to scheduling constraints on my end. I was hesitant at first because I had trusted Melanie for so long but BEYOND happy with Liz's work--she has kicked my brunette hair into high gear. I get compliments everywhere I go for the balayage and spot light work that she's done! I couldn't recommend this salon or the stylists that work there more! read more